I recently did a media briefing for Telstra Business on why small and mid-sized businesses need to adopt relevant technologies to keep pace with a rapidly changing business environment. One of the interviews I did after the briefing was with Kochie’s Business Builders.
The two short videos below were excerpted from the interview, with summary notes below.
https://rossdawson.com/wp-content/uploads/2017/05/fish_school_CC_Kenny_Louie_thin.jpg14853970Ross Dawsonhttps://rossdawson.com/wp-content/uploads/2016/07/rdawson_1500x500_rgb-300x100.pngRoss Dawson2017-05-07 12:06:492017-05-09 07:08:31Smaller companies will drive innovation and economic growth with nimble learning and work structures
https://rossdawson.com/wp-content/uploads/2017/05/roadmap-thin.jpg8332089Ross Dawsonhttps://rossdawson.com/wp-content/uploads/2016/07/rdawson_1500x500_rgb-300x100.pngRoss Dawson2017-05-04 06:18:122020-06-18 02:22:23How CIOs and technology leaders can map the future shape of their industries
Last night I was interviewed on ABC News24 about the rise of ‘retro-tech’. The story was sparked by the re-release this week of the 17-year old Nokia 3310, one of the best-loved original feature phones, racking up sales of 126 million through its life. You can see the interview below.
https://rossdawson.com/wp-content/uploads/2017/03/vinyl_record_CC_SteveCadman_cropped.jpg4231020Ross Dawsonhttps://rossdawson.com/wp-content/uploads/2016/07/rdawson_1500x500_rgb-300x100.pngRoss Dawson2017-03-01 11:27:512017-03-01 11:27:51The case of the rebirth of the Nokia 3310: why our appetite for retro-technology is increasing
ABC recently published a very nice compilation of perspectives of the year ahead titled Do you want the good news or the bad news?, giving readers a choice of whether to read ‘Exciting’ or ‘Scary’ perspectives.
Their interview with me on mind-machine interfaces was published under the ‘Exciting’ section: Read more →
https://rossdawson.com/wp-content/uploads/2017/02/Autumn_Ripples_CC_BernardSpragg_NZ_cropped.jpg9032395Ross Dawsonhttps://rossdawson.com/wp-content/uploads/2016/07/rdawson_1500x500_rgb-300x100.pngRoss Dawson2017-02-23 21:03:502020-06-18 03:49:28Machines are starting to read our minds - and letting us read each others' minds
https://rossdawson.com/wp-content/uploads/2017/01/ABCNews_090117.jpg7061718Ross Dawsonhttps://rossdawson.com/wp-content/uploads/2016/07/rdawson_1500x500_rgb-300x100.pngRoss Dawson2017-01-12 23:29:062020-06-18 03:49:28Uniquely human capabilities will be at the heart of job creation as automation advances
https://rossdawson.com/wp-content/uploads/2016/07/rdawson_1500x500_rgb-300x100.png00Ross Dawsonhttps://rossdawson.com/wp-content/uploads/2016/07/rdawson_1500x500_rgb-300x100.pngRoss Dawson2016-02-16 09:52:582016-02-16 09:52:58The future of healthcare: big data, tele-health, community care and more
https://rossdawson.com/wp-content/uploads/2016/07/rdawson_1500x500_rgb-300x100.png00Ross Dawsonhttps://rossdawson.com/wp-content/uploads/2016/07/rdawson_1500x500_rgb-300x100.pngRoss Dawson2016-02-15 10:26:482016-02-15 10:26:48The evolution of the CIO - the transformation of the role of the Chief Information Officer
Futurist Ross Dawson, who heads Advanced Human Technologies Group, says the debut of Facebook’s Oculus Rift (and a host of other virtual reality head-sets arriving next year) is his “big game changer”. It will be arriving in the first quarter of 2016. Dawson believes it could transform the retail, travel, education and property industries. It is not augmented reality (as in Google Glass) but immersive reality: the images move in sync with a user’s head movements.
It could be used to offer virtual snapshots of off-plan apartments to prospective property buyers, give travellers the opportunity to peruse a virtual city or visit a mock art gallery in cyberspace, Dawson says. “You could immerse yourself in a battlefield or spend a virtual day in Rome, Paris or Berlin.”
Dawson expects to see greater automation in the retail and hospitality sectors, but believes fast food outlets will be the first to deploy robots. He mentions US-based Orchard Supply Hardware whose “OSHbot” answers questions and directs customers to products. There is also California’s Aloft Hotel, run by three-foot-high (91cm) “botlrs” which have 7-inch touchscreens to interact with patrons.
Here are videos of these robots:
Companies large and small need to be actively thinking about and exploring how these kinds of new technologies will change their business, and how they can seize the emerging opportunities.
https://rossdawson.com/wp-content/uploads/2016/07/rdawson_1500x500_rgb-300x100.png00Ross Dawsonhttps://rossdawson.com/wp-content/uploads/2016/07/rdawson_1500x500_rgb-300x100.pngRoss Dawson2016-01-07 23:00:572020-06-18 04:19:11Big game changers: Immersive reality and customer robot service
I recently gave a series of opening keynotes on The Future of Customer Experience as part of a roadshow for omnichannel customer experience platform provider Genesys, which is running a global series of events for their lead customers, which includes organizations such as News Limited, Vodafone, Western Union, and the Australian Taxation Office.
The central theme of my keynotes was the boundaries and relationship between humans and machines in customer experience.
Today, extraordinary insights from data and analytics enable us to address individual’s unique preferences to an unprecedented degree.
Yet the emotion, empathy and engagement of humans cannot be replaced – we all seek personal connection and a real sense of caring. Read more →
https://rossdawson.com/wp-content/uploads/2016/07/rdawson_1500x500_rgb-300x100.png00Ross Dawsonhttps://rossdawson.com/wp-content/uploads/2016/07/rdawson_1500x500_rgb-300x100.pngRoss Dawson2015-08-17 12:42:252015-08-17 12:42:25The virtual agent of the future: Real-time photo-realistic human faces that bridge the human/ machine divide
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