In a hybrid world employee and customer experience are vital: how to take them to the next level
Are we in a “post-Covid” world? Whatever happens, we can be sure of one thing: we now work, live, and do business in a hybrid world that integrates both physical and digital engagement. This is a new world; there is no way we’re going back to how things used to be.
Flexibility and experience at the centre
One of the lessons underlined by the pandemic is that human society is highly resilient. It is true that the adjustment and flexibility required was forced on individuals and companies, but most found themselves able to adapt far faster than they would have imagined possible.
This has created a world in which two elements become critical:
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