Global companies are using mobile technology to gather feedback from supply chain workers in order to improve working conditions.
Mobile technology is opening up exciting new opportunities for organisations to gather feedback and opinions from internal crowds, particularly employees who work in factories, warehouses and retail units.
Previously this section of the workforce has been regarded as difficult to communicate with digitally. This is mainly because they do not have easy access to a computer terminal during the working day. Also many do not have digital identities such as a corporate email address which are usually required to roll out digital communication platforms.
In practice many organisations have deprioritised efforts to open a meaningful dialogue or deliver digital services to this section of the workforce, and attempts have either been muted or ineffectual.
Using employee’s own mobile phones as the primary channel for digital communication removes many of the logistical barriers and presents an exciting opportunity to leverage the ideas and insights of factory and retail workers.
Soliciting opinions from the supply chain
Some organisations are even going one step further, and actively canvassing the opinions of workers in their supply chain, particularly in manufacturing units in developing countries.
In recent years large corporates have come under scrutiny from consumers, pressure groups and even shareholders over poor working conditions and low levels of pay in factories in developing countries.
But giving workers in these facilities a voice provides a potentially revolutionary opportunity to achieve better working conditions, ensure standards continue to be adhered to and satisfy consumers with ethical concerns.
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Shazam will recognize objects as well as music: the implications for retail and design
By Ross DawsonThe music recognition service Shazam will branch out into new domains, said CEO Rich Riley at Mobile World Congress in Barcelona today.
Reuters reports:
The capability is not new, with services such as Amazon Firefly allowing users to identify objects and buy them on Amazon, and Slyce identifying objects within a store for lookup and purchase. However Shazam’s excellent and long-standing service suggests they will execute well on object recognition and take the domain further.
There are massive implications for both retail and product design.
Design
A couple of years ago, anticipating this development, I wrote about the idea of “Shoezam“, that could recognize and order shoes on the street. I wrote:
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Using Anonymous Employee Feedback Platforms to Drive Better Performance
By Steve BynghallPlatforms where employees give anonymous feedback on organisations provide valuable insight.
If you have gone for a job interview or been trying to decide whether to apply for a position, you may have used a website where employees give anonymous feedback about what it’s really like to work at a company.
Websites such as Glassdoor, Careerbliss and Vault allow employees to leave information about working conditions, levels of pay, opportunities for advancement, management and the experience of being interviewed. Specific feedback is presented and ratings scores are aggregated, usually with companies graded between 1 and 5 for different aspects such as salary levels. This information is extremely valuable for anybody researching career options or who is in the job interview process.
Growth of online reviews of employers
In the same way that many of us would now check out online travel reviews before booking a hotel, the same is becoming true for recruitment. For example technology review company Software Advice conducted an extensive and independent survey from early 2014 and found that 48% of employees in the US have used Glassdoor in their search for a new job.
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How the future of work leads to the future of organisations
By Ross DawsonLast week I did the keynote on The Future of Work and Organisations at a four-city roadshow for social business consulting firm KINSHIP enterprise, spanning Sydney, Canberra, Melbourne and Brisbane.
The slides to my presentation are below, together with an overview of the 7 sections of the keynote.
My keynote was framed around looking through the critically-important lens of the future of work to gain insights into the future of organisations. As you will see in the slides, I covered:
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Video: Why professional services leaders need to think about the future
By Ross DawsonLeading up to the Client and Firms of the Future: How to Compete conference in Sydney on March 11 (which I discussed in a previous blog post), my co-organiser George Beaton and I have recorded a brief video to set the scene.
In the video we begin by addressing the question: Why do professional services leaders need to think about the future? and go on to discuss what to expect at the conference.
Points we make in the video include:
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Case Studies: Using Crowdsourcing and Mobile to Give the Supply Chain a Voice
By Steve BynghallGlobal companies are using mobile technology to gather feedback from supply chain workers in order to improve working conditions.
Mobile technology is opening up exciting new opportunities for organisations to gather feedback and opinions from internal crowds, particularly employees who work in factories, warehouses and retail units.
Previously this section of the workforce has been regarded as difficult to communicate with digitally. This is mainly because they do not have easy access to a computer terminal during the working day. Also many do not have digital identities such as a corporate email address which are usually required to roll out digital communication platforms.
In practice many organisations have deprioritised efforts to open a meaningful dialogue or deliver digital services to this section of the workforce, and attempts have either been muted or ineffectual.
Using employee’s own mobile phones as the primary channel for digital communication removes many of the logistical barriers and presents an exciting opportunity to leverage the ideas and insights of factory and retail workers.
Soliciting opinions from the supply chain
Some organisations are even going one step further, and actively canvassing the opinions of workers in their supply chain, particularly in manufacturing units in developing countries.
In recent years large corporates have come under scrutiny from consumers, pressure groups and even shareholders over poor working conditions and low levels of pay in factories in developing countries.
But giving workers in these facilities a voice provides a potentially revolutionary opportunity to achieve better working conditions, ensure standards continue to be adhered to and satisfy consumers with ethical concerns.
Read more →
APIs are enabling an unprecedented flow of innovation
By Ross DawsonOn Tuesday I had the great pleasure and honor of doing the opening keynote at the APIDays Sydney conference, the first API (Application Programming Interface) conference in Australia, excellently organized by Saul Caganoff of SixTree.
APIDays was founded by Mehdi Medjaoui in Paris in 2013, has since been run in Barcelona, Berlin, San Francisco and now Sydney, with the event in Paris last year attracting 800 delegates.
Below are the slides for my keynote on The Flow of Innovation. As always, note that my slides are designed to support my presentation and not to stand alone, but still may be of interest to people who did not attend my keynote.
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Creating the future of professional services – Sydney 11 March
By Ross DawsonThe subtitle of my first book, 15 years ago now, was ‘The future of professional services’. I still believe it’s an incredibly important topic, not just in the future of business, but also in the future of work and society.
As such I am delighted to be collaborating with one of the world’s leaders in professional services strategy, George Beaton, in organising the Clients and Firms of the Future: How to Compete conference in Sydney on 11 March.
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Why 2015 Will be Another Year of Growth for Elance-oDesk and Freelancer
By Steve BynghallService marketplaces like Elance-oDesk and Freelancer are well placed to experience growth in 2015.
In recent years major service marketplaces such as Freelancer and Elance-oDesk have experienced exponential growth across key metrics such as the total value and volume of jobs completed and the number of registered providers. The success of these platforms has helped facilitate the rise of a global distributed workforce which can be hired on an on-demand, freelance basis.
There is every indication that the rapid growth of the major service marketplaces will continue during 2015. Both the two market leaders had a successful 2014 and are well-placed to capitalise on the opportunities in the sector.
Freelancer continues buying its competitors
In late 2013 Sydney-based Freelancer floated on the Australian stock exchange. The IPO has given the company a foundation to continue its ambitious acquisition program, gobbling up minor competitors, players with a significant footprint in individual countries or marketplaces which focus on a particular niche.
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The future of work: better decisions supported by computers and professionals
By Ross DawsonThis morning I gave the opening keynote on The Future of Work at the Chartered Accountants Thought Leadership Forum on Future Proofing the Profession: Preparing Business Leaders and Finance Professionals for 2025, the third year in a row I’ve given keynotes on different topics at the Thought Leadership Forum.
In my keynote I went into depth on the forces shaping the future of work and the action that we can take today to help create a better future. One of the topics I raised was about the future of decision-making in a world of increasing automation.
Andrew McAfee of MIT has created a simple illustration of the path to better decisions.
Source: Andrew McAfee
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Insights into what sustainability really means
By Xavier WaterkeynFuturist Ross Dawson recently spoke about Building Financial Sustainability at the Vicwater Financial Sustainability Conference.
Ross opened his speech by telling us what we have long suspected. The word “sustainability” has been so overused, misused and abused that it has substantially lost its meaning. He wants us to reclaim this lost meaning of sustainability and to remind us that questions about what is “sustainable” REALLY mean, “Can we keep doing this indefinitely into the future without everything falling apart?”
Ross reminds us that even the very concept of “indefinite sustainability” is very difficult because we don’t live in a steady state world. Reality is constantly shifting under our feet and this sort of dynamism is going to keep us constantly on our toes, so for a system or an organization or even a way of being to be sustainable, it’s going to have to change constantly with an ever-changing reality.
It’s more realistic and practical to talk about paths to sustainability, that sustainability isn’t a destination so much as a road.
The contexts in which we’re going to have to look for paths to sustainability include:
Whatever answers we come up with, we have to face the fact that we’re living in a world of increasing friction between people and the environment and competing needs. Our challenge is about how clever and creative we can be of managing to keep everything together without things falling apart. The higher the Humpty-Dumpty of our civilization sits, the further he can fall.
All these frictions and instabilities will inevitability influence financial and economic sustainability. If we fail to design sustainable solutions in a context of escalating and accelerating change, change will be thrust upon us anyway, and we might not like what we get.
Energize your event with leading futurist and keynote speaker Ross Dawson’s compelling and inspirational presentations that leave audiences stimulated. Contact Ross Dawson’s office today to discuss the precise keynote topic and title that will best meet your requirements.