Launch of Social Media Strategy Framework

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Today we launch our Social Media Strategy Framework. This provides guidance and a frame on how organizations can approach engaging with social media, following in the tradition of our highly popular frameworks such as Web 2.0 Framework, Future of the Media Lifecycle, and Influence Landscape.

SMSframework_500w.jpg

Click on the image to download pdf

[UPDATE:] The image and file above is of the updated Beta version 2 of the Social Media Strategy diagram – see here for a brief explanation. Click here to download the Beta version 1 diagram.

[UPDATE 2:]

The Social Media Strategy Framework has being translated into:

Social Media Strategy Framework in Chinese – ????????

Social Media Strategy Framework in Dutch – Sociale Media Strategie Kader

Social Media Strategy Framework in French – Plan Stratégique des médias sociaux

Social Media Strategy Framework in German – Social Media strategische Rahmenrichtlinien

Social Media Strategy Framework in Italian – Schema della strategia relativa ai mezzi di comunicazione sociale

Social Media Strategy Framework in Japanese – ?????????????

Social Media Strategy Framework in Korean – ????? ?? ?????

Social Media Strategy Framework in Portuguese – Modelo Estratégico dos Meios de Comunicação Social

Social Media Strategy Framework in Russian – ????????? ????????? ? ?????????? ?????

Social Media Strategy Framework in Spanish – Encuadre de Estrategia de Medios Sociales

Social Media Strategy Framework in Turkish – Sosyal Medya Strateji Çerçevesi

This is a Beta version, pulled together to release before The Insight Exchange’s Social Media Strategy event today. I can already see some improvements to be made, but I would love to get your thoughts on what’s wrong (and right) for this to be taken into account for the next version.

The Framework begins with LEARN, follows two streams of ENGAGEMENT and STRATEGY DEVELOPMENT, and comes together in the ongoing imperative to DEVELOP CAPABILITIES.

The five key points for each element are also written below.

LEARN

Use social media yourself

Study relevant case studies

Educate senior executives

Hear from practitioners

Explore the latest trends

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The border between blogging and Twittering

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Shall I tweet it? Shall I blog it?

If you’re both a blogger and Twitterer, when you get an interesting thought you want to share, you have choices.

Do you tweet it? If it’s interesting enough to let people know, then sure – very easily done.

Or do you blog it? If it’s compelling enough, competing with lots of other stuff, and it’s time-sensitive, then yes. I have a list of over 60 blog posts I’d like to write, so something has to be compelling to get in front of that queue.

This decision changes over time. I’ve blogged for seven years, and was slow to get on Twitter because I thought I had plenty on my plate with blogging. Now more and more idea sharing happens over Twitter. Of course, there’s only so much you can say in 140 characters and sometimes you have to flow beyond that. Comments and blog posts can do that – they’re part of the content creation landscape.

I will explore this issue more later. I’m working on a blog/ Twitter framework that will show how they relate to each other.

It certainly seems to be an interesting topic to explore: what is the border between blogging and Twittering?

Twitterboard and the rise of distributed conversations

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Twitterboard – a very interesting way of aggregating Twitter conversations on a website – launched in alpha yesterday.

I’ve installed it on this blog to give it a try. You should see a tab on the left hand side of the page. When you click it this will bring up the Twitter thread. I’ll give it a whirl and see how it goes.

Twitterboard describes itself:

Tweetboard is a fun and engaging micro-forum type application for your website. It pulls your Twitter stream in near real-time (max 1 min delay), reformatting tweets into threaded conversations with unlimited nesting. Conversations that spun off the original conversation are also threaded in-line, giving your site visitors full perspective of what’s being discussed.

The way it works is that tweets on the site are appended with posted.at/ and inreply.to/ short URLs which take people to the conversation. This means that people who see parts of the conversation on Twitter can go to the site to see a single threaded discussion.

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Media convergence in action: Journalists (try) mastering the Twitterverse

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That’s influence for you. After The Insight Exchange’s event Twitter’s Impact on Media & Journalism last week, the biggest front page article in The Australian’s media section today, titled Journos mastering the Twitterverse, opening with:

IT’S Tuesday and I’m at a forum on the topic “Twitter’s Impact on Media and Journalism”, busily taking down the speeches in shorthand. As I do, the business-suited woman sitting on my left is tweeting about me on her laptop.

“This is interesting,” she types. “I’m at #timj talk about Twitter and media/journalism. I’m tweeting and the journalist next to me has paper/pen :-)”

Paper and pen? Got me! I do use them. However, I also use Twitter, which is how I caught up with her comment once I was back in the office.

It’s a long article, accompanied by three other articles on Twitter in media. The thrust of the article is about how journalists are using Twitter. It mentions Dave Earley’s list of Australian journalists and news media people with Twitter accounts, and Anthony Dever’s list of Australian media organizations on Twitter.

Presumably from these lists they have compiled a list of prominent Australian journalists on Twitter:

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The motivations of influencers and amplifiers: how content becomes prominent

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Increasingly, we primarily find content through aggregated influence. In other words, influencers use Twitter, blog, Delicious, Digg, Reddit etc. to highlight the content they find most interesting. Collectively these influencers make this content highly visible, driving at times massive traffic to articles.

A couple of years ago I wrote about Uncovering the structure of influence and social opinion, which drew on research on how just a handful of influencers drive the content aggregation sites such as Digg, and a little later analyzed how influencers and amplifiers had helped one of my blog posts hit the front page Delicious.

These topics will be covered in detail at Future of Influence Summit 2009 – details coming soon.

In January the grand-daddy of the tech news aggregators, Techmeme, started accepting suggestions for stories, by people sending links on Twitter along with “tip @techmeme”. The most prominent Techmeme story suggestor has been @atul.

Atul is interviewed in Success Secrets of a Top Techmeme Tipper. The entire interview is worth reading; I have picked out some of his comments on his motivations.

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Uncovering high-value applications of organizational network analysis

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New Scientist has published an interesting article titled Email patterns can predict impending doom, which reviews findings by researchers at Florida Institute of Technology. They, as many researchers, used the email logs from Enron, which have been made available for analysis by federal investigators.

The key finding from the research was that the number of active email cliques, in which groups exchanged emails between each other but not outside, went from 100 to 800 a month before the collapse of the company. This appeared to reflect decreasing trust across the broader organization and increasing stress. This indicates that very strong indicators of organizational health can be gleaned from network analysis.

Network analysis by Advanced Human Technologies of top executives in global corporation

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Event review: Twitter’s Impact on Media & Journalism

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Today I was at Twitter’s Impact on Media & Journalism run by The Insight Exchange. It was as usual a fantastic event with great insights – I will be digesting and musing on the conversations and ideas for a while, and will incorporate these into future frameworks.

Below are quick on-the-fly notes from the event. Check out the Twitter stream #timj for the rich conversations from the event. For my own thoughts on the topic read my post from last week on How Twitter impact media and journalism: Five Fundamental Factors.

Here are my notes from each of the presenters – taken on the fly but hopefully a reasonable representation of what they said. Some of the presentations will be put on online in audio and hopefully transcription so will post links when they’re available.

Mark Pesce (@mpesce)

He begins by quoting Bob Woodward:

“Social media? It’s noise. Twitter? Facebook? It’s all a diversion. Good reporting is always going to be about hard work; about waking up every morning with the thought: What are the bastards hiding today?”

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How Twitter impacts media and journalism: Five Fundamental Factors

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One of the most interesting issues regarding Twitter is its impact on the media and journalism. The Insight Exchange is running a lunch event Twitter’s Impact on Media & Journalism in Sydney on 23 June which promises to be extremely interesting, with insights from among others Mark Pesce, Renai Lemay, Paul Colgan and Corrie McLeod (click on the names to see pre-event interviews of the speakers by Beth Etling) as well as in-depth discussion by all participants.

Below are some of my thoughts on the topic. As an introduction, in the ABC TV segment below Mark Scott, Managing Director of ABC and myself are interviewed about the role of Twitter in media. Mark emphasizes that people want a trusted source for their news, whereas I point to the value of Twitter in breaking news. At the time I wrote more about these different viewpoints on Twitter and media, noting that Scott’s stance “just takes us back to the traditional view that news is only news once a journalist has reported it.”

I see Five Fundamental Factors on how Twitter impacts media and journalism:

1. Twitter’s role in breaking news

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Top Twitterers: US, Canada, Norway, Australia, UK, New Zealand

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[UPDATE:] Here is the updated Twitter nation data from January 2010

Sysomos has just released extensive research on Twitter use, filled with all sorts of fascinating information, such as 72% of Twitter users have joined since the beginning of this year, 53% of Twitterers are women, and marketers are 50 times more likely than normal people to follow over 2000 people.

I am always interested in comparing countries, so I pulled out and analyzed their statistics on where Twitter users are located to calculate the proportion of the population that are use Twitter. I used the Sysomos data on Twitter usage, the ever-handy Nationmaster for population figures, and a combination of the recent https://rossdawson.com/blog/at_current_grow_1 combined with Sysomos data on recent growth, as well as our own estimates.

Twitterusers_country_Jun09.jpg

The US is in the lead, not surprisingly, though by a far lower margin than even just six month ago. The global growth of Twitter has accelerated recently, making usage in a number of other countries not far behind that of the US. The English speaking countries – Canada, Australia, UK and New Zealand – follow close behind, with Norway the stand-out in non-English speaking countries, together with the Netherlands and Sweden. The figures suggest Twitter is a truly niche interest in other countries, including France and Germany.

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Internet advertising per capita highest in UK, Denmark, US, Australia, Sweden

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Techcrunch has updated its analysis of the valuation of the major social networks globally, based on new usage and advertising spending figures.

As last year when I did the same analysis, the most interesting part of this for me is the relative advertising spending per internet user across countries, and the very strong differences in what are sometimes quite similar economies.

Internetadpercapita_2009.jpg

The relative ranking has changed little from last year, though the absolute figures have fallen significantly. Internet advertising spending has essentially been flat over the last year or so, while there has been a solid increase in the number of users.

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