Top blog posts of 2009: Enterprise 2.0 and organizational effectiveness

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Other 2009 summary posts

Top blog posts of 2009: 6 on Twitter and the media

Top blog posts of 2009: The future

Top keynote speech presentations/ videos of 2009

Continuing my series of my blog posts that have attracted the most interest in 2009, here is my selection of 10 posts on Enterprise 2.0 and organizational effectiveness.

1. Why ‘critical mass’ is intensely relevant to Enterprise 2.0 user adoption

What the diffusion curve means for Enterprise 2.0 adoption initiatives.

2. Enterprise 2.0: Competitive differentiation occurs at the intersection of technology and culture

The harder it is to implement Enterprise 2.0, the greater the potential for competitive differentiation.

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The 10 TENsions That Will Define 2010

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To anticipate what will shape 2010, we need to understand the TENsions that will define the opening year of the TENsions decade. The TENsions that are most prominent will evolve during the course of the decade. However the accelerating pace of change means that TENsions will inevitably define the decade, in myriad forms.

These are the 10 TENsions for 2010, the opening year of the TENsions.

1. Optimism – Fear

Many companies and workers are now daring to be optimistic as they put 2009 behind them, look forward to opportunities, and worry about getting left behind if things improve rapidly. Yet with the shock of the onset of the financial crisis still fresh, any optimism is subject to being shattered, resulting in wild swings in confidence.

2. Institutional work – Independent work

While many lost their jobs in 2009, sparking a rise in home-based work such as direct selling, many others gave up self-employment to return to the workforce. Over the long term more people are making the shift to work independently, by desire or necessity. However the temptations of self-employment can be replaced by desire for a steady pay packet, pulling people both ways.

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Empresa 2.0: Sistema de Implementación – Enterprise 2.0 Implementation Framework in Spanish

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We have had a fantastic global uptake of the translations of our Social Media Strategy Framework into 12 languages.

As such, we intend to translate a lot more of the content created by Advanced Human Technologies and Future Exploration Network, starting with our Enterprise 2.0 Implementation Framework, which plays a central role in my book Implementing Enterprise 2.0.

Here is the framework in Spanish.

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Click on the image to download the pdf

Please share this with any Spanish speakers who would be interested.

Also be sure to let me know if you can suggest any improvements to the translation.

The future of video and man-machine interfaces

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The Institute for the Future has shared its Future of Video project using the presentation platform Prezi. This is a great way of giving access to the rich visual frameworks that are the trademark of IFTF – it’s well worth a browse just to see part of what Prezi can do.

The presentation wraps up with some nice videos from Microsoft and Sixth Sense showing visions and demonstrations of the role of video in how we interface with the external world and information. Which illustrates how man-machine interfaces – one of the primary mechanisms for the birth of the living networks – are in fact largely driven by video.

The trends that are highlighted in the presentation are:

– From scarcity to abundance of digital video

– From passive to hyperlinked, interactive video

– From keypad to gestural and tangible interaction

– From limited to ubiquitous video interactions

– From camera-captured to synthetic CG video

– From 2D to immersive HD, 4KHD, and 3D video

Charging for online news: applying game theory to the grand experiment

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I was interviewed yesterday on Sky Business about plans by Rupert Murdoch and others to charge for online news and content – the video is below. We discussed plans to charge for content, whether the news aggregators can be charged or blocked, and differences in the Australian news media landscape.

In the interview I mentioned in passing the application of game theory to media strategy. Below is an excerpt from our Future of Media: Strategy Tools framework , which gives an overview of a number of strategy tools for the media industry. In essence, game theory is about mapping how players might respond to each others’ moves.

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Leadership event: How fast will Australia’s population grow? Examining the uncertainties in demographic forecasts

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This morning I gave the opening keynote at an internal leadership conference of a major Australian retailer, addressing the topic of Embracing the Future.

One of the key issues for the long-term planning of any large organization is the basic demography of the country. While I spent much of my presentation looking at social change, I started by looking at the state of population forecasts for Australia.

A few months ago Australia’s Treasury department foreshadowed the release of the third Intergenerational Report, which examines the impact of population change and aging. The second report, released in 2007, forecast an Australian population of 28.5 million in 2050, however two scant years later the forecast has been revised to 35 million. This would make Australia the fastest-growing developed country in the world.

Let’s look at some of the figures and uncertainties behind these forecasts. While we often hear that “Demographics is Destiny”, in fact demographic forecasts are fraught with uncertainty.

This first image shows the earlier three population scenarios for this century from the government.

THREE POPULATION SCENARIOS FOR AUSTRALIA

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The Future of Sales is Social (the rise of social CRM)

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Last week I did the keynote presentation in a webinar run by ITNews and Oracle on How to spark sales using social media apps.

My presentation was titled The Future of Sales is Social. The slides are below, and you can listen to the on demand webinar here (registration required).

Keynote: The Future of Sales is Social

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Taken in the context of many people being unsure about the value of social media for business, it is worth looking at the many ways that social media are directly applicable to the B2B sales process. Just some of those are in this slide from my presentation.

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I absolutely believe that the future of sales is social, and that social media in their various forms will quickly become central to the way salespeople and sales teams work.

Given my background in high-value client relationships as well as social media I expect to be spending a lot of time over the next while exploring precisely how sales teams can best use social media in successfully engaging with their clients and prospects. I’ll keep you posted.

ABC TV interview: The future of direct selling

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In March I gave the opening keynote at the Direct Selling Association’s conference, talking about the breadth of opportunities in the economy and the role online social networks and communication might play in the future of the industry. From what I learned by preparing for and giving the keynote, I wrote a brief piece Six Key Insights into the future of the Direct Selling Industry.

Last week ABC TV did a short segment looking at the success of the direct selling industry during the downturn, and where it is likely to go from here, shown below. An excerpt from an interview with me was included in the program. During the interview I discussed the perception challenges of the industry, the role of generational change, and the use of social technologies in direct selling.

While it wasn’t included in the final TV segment, in the interview I discussed the emergence of ‘social commerce’ as the likely center of much economic activity, and the potential for elements of the direct selling industry as we know it to morph into creating real in that space. The opportunity is there, however we have yet to see whether the industry will take it.

Mark Pesce will keynote on Using the Network for Business Success

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Among our awesome cast of speakers at SME Technology Summit, our opening keynote speakers Mark Pesce and Tim Pethick are two of the those whose insights I most look forward to hearing. Both have fantastic experience and insights into where technology is today and where it’s going.

Mark’s topic is below. Be sure to get along to see it!

Using the Network for Business Success

The past five years have seen an explosion in the ways we can connect with one another. Just five years ago email was a bit risqué – now people use Facebook and Twitter and Google Wave and don’t even give it a second thought. All of this ‘hyperconnectivity’ means we can be reached anywhere, everywhere, all the time. This has enormous implications for SMEs. More than just supercharging your rolodex, these network connections can become the channels to increased sales and productivity.

The network represents a new force, pressing down from the outside, as your hyperconnected customers (both satisfied and not-so-satisfied) use new channels to spread the word about your products. You need to be there, wherever those conversations are happening, whenever they happen. You really do need to have eyes and ears everywhere across the net. How can a small business afford to do this? New tools make it easier, but to make best use of these tools, you have to empower your employees to use them. Social media in the office is powerful – and a little bit dangerous. But with some simple ground rules, it can change your business.

Keynote: Network to win! ..for global professional services network Kreston

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On Tuesday I gave the opening keynote at the 38th annual global conference of international accounting network Kreston International.

Kreston are a very interesting organization. With revenues across the network of over $2 billion, they are the 13th largest accounting network in the world. The day of the conference they made the final step in becoming a network according to the IFAC (International Federation of Accountants) definition of a network. One of the critical issues in determining whether a group of firms is deemed a network is whether they have common quality controls. The appointment of a Global Quality and Professional Standards Director is a key step Kreston has taken.

I have long been fascinated by professional services networks. I wrote about them in my first book Developing Knowledge-Based Client Relationships, and in detail in Chapter 9 of Living Networks.

I am actively continuing to explore the nature of networks in professional services. How well they network very simply determines their success.

As such I was delighted to be invited to do the opening keynote on the conference’s theme of Network to Win. It took the format of a participatory workshop run over two 45 minute sessions, getting the attendees to reflect on and discuss how they can best enhance the cross-firm networks that drive results.

Below are my slides for my presentation, provided primarily for event attendees. Note that they are intended to accompany my speech, not to be meaningful in themselves.

Network to Win! Keynote presentation at Kreston International Global Conference

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