Platform Strategy: How the rise of platforms enables exponential business

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This afternoon I am giving the closing keynote of Day 1 at CeBIT Australia on the topic of Platform Strategy: Creating Exponential Value in a Connected World.

The slides to my keynote are below.

As usual, the slides are designed to support my keynote, not to stand alone, but there is more than usual structured content that may be useful to people who are not attending my presentation.

I believe that the concept of platforms is enormously relevant in understanding how the economy is shifting today. In many ways it brings together the key themes of my books, including knowledge-based relationships, value co-creation, living networks, internal and external social media, and crowdsourcing.
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A Review of Successful Micropayment Platforms

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Micropayment platforms that allow people to buy individual news stories for 10, 20, or 50 cents are finally reaching the mainstream after about 20 years of development hell.

Blendle and Winnipeg Free Press offer two successful micropayment systems that might prove the model works.

Both are effective in terms of delivery, but more importantly, they’ve found the right markets and the right zeitgeist to turn a long-time vision into a profitable reality.

Blendle, a Dutch app often called “the iTunes of news,” has wooed more than half a million users since launching in 2014, making it the current benchmark.
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Users put money on their accounts and use it to buy stories from a variety of established publications for about 20 cents each. The idea is to “blend” articles to create a personalized newspaper or magazine.

Blendle looks like it’s here to stay and grow. The company has promised to enter the US. sometime in 2016, where it will apparently stock articles from The New York Times, The Washington Post, and other established American newspapers.

Right place…

Blendle’s entry into the US will be a crunch moment for micropayments.

The Netherlands, Germany, and Belgium, which make up Blendle’s main market, have a combined population of barely 100 million, but also boast four languages and far more localized news issues than the US.

Blendle originally offered articles from 56 European publications, which would barely register in America’s saturated media landscape, but immediately gave it a presence in Europe’s highly localized news market.

A focus on smaller markets is a key link between Blendle and Winnipeg Free Press, another micropayment success story.

The print edition of the Winnipeg Free Press has been published consistently since 1872 and continues to print six days a week. Its hometown, the capital of the Canadian province of Manitoba, has a population of about 700,000.

The publication launched a bespoke micropayment system in July 2015 and by December had exceeded its revenue and readership goals.

It’s notable that these two successful micropayment platforms both started with a manageable, localized market. It’s not the whole story, but it could be a lesson for developers who think they’ll immediately sweep through a saturated market like the US or the UK.

…right time

Another link between Blendle and Winnipeg Free Press is their relative youth. It’s not just about learning from previous mistakes, but riding the current wave of interest in micropayment platforms.

The concept of micropayments for news emerged in the 1990s, but when the impact of Internet publishing became clear, the hastily accepted wisdom was that paywall models were the future, not micropayments.

The cycle seems to have turned, with a number of publishers turning away from paywall models. News publishers are searching for a new commercial model and they might see it in the current wave of micropayment platforms.

Micropayments allow news consumers to “impulse buy” an individual story without signing up for a yearly subscription.

When printed newspapers dominated, consumers might have paid $2 for one day’s newspaper just because they were particularly interested in the news that day.

Subscriptions force consumers to pay more upfront. They also demand that consumers commit to a publication. Not many consumers can afford to juggle multiple subscriptions that might cost thousands of dollars in total.

Enthusiasm doesn’t mean success for micropayment platforms

In terms of delivery, one link between Blendle and Winnipeg Free Press is the offer of refunds for individual articles.

This feature is clearly a tool to reassure consumers who might be skeptical. (Winnipeg Free Press also allows users to choose a traditional subscription rather than micropayments.)

But it also appeals to consumers’ willingness to pay for news. It assumes that users won’t ask for a refund on everything and therefore pay nothing.

The success of micro-donation platforms such as Flattr and Tipsy shows that news consumers can be altruistic. One German news website reportedly made more than EUR6000 from Flattr in 2014.

Like Flattr and Tipsy, Blendle and the Winnipeg Free Press are the result of a belief that consumers will pay for news in the right circumstances. Unlike so many failed micropayment startups, however, they’ve tempered this optimism with commercial caution.

Blendle didn’t go live until it had 56 publications signed on. Winnipeg Free Press relied on a pre-existing consumer and production base, rather than building a platform as a third party and waiting for news producers to join in.

The key lessons here could be the importance of a manageable target market and an acknowledgment that consumers need convincing.

Micropayment platforms are a teasing prospect. The major lesson so far is they require groundwork, timing, and a pinch of luck—familiar ideas to any entrepreneur. It’s been a long road, but mainstream success could be right around the corner.

Image Sources: Modern Wall Street, Archives of the Winnipeg Free Press
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The rise of global remote work will impact health, education, and far more

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Today’s Australian Financial Review featured a section Transformation Agenda, including an article based on an interview with me, Health and education sectors the next to feel online disruption.

After opening with a discussion of connected work and marketplaces such as Freelancer.com and Upwork, the article goes on:

According to business consultant and futurist, Ross Dawson it’s a trend gathering pace within professional services like business consultancy, marketing strategy, IT services, even engineering and law. “Knowledge work can now be done anywhere.” he says.

It appears that this is another emerging sector where Australia is leading the way.

Sydney-based firms Expert360 and Skillsapien support two of the leading digital marketplaces for professional services, both of which Dawson sees as signalling a transition to “virtual” organisations.

“What is the role of the organisation today?” he asks. “Do they need to have offices with people sitting together? Is that the best way to source the best ideas?”

With the emergence of massive online platforms connecting millions of people it would seem not.

The article goes on to draw on my comments to look at many of the examples of how connected work is disrupting health, including CrowdMed, Doctus.com.au, and Dr Sicknote, and then closes with my comments on the impact on education, from an Australian perspective.

In the case of education, the online learning genie is out of the bottle, Dawson notes, with Australian institutions well placed to capitalise on it.

MOOCs (massive open online courses) have been around for some time with a fair degree of competition. But new opportunities are appearing in areas like professional certification, for which Australian institutions are well regarded.

“Education is and will continue to be one of Australia’s greatest exports,” Dawson says, noting that Australia’s fondness for and skills in developing digital channels will breed further opportunities in this and other knowledge-driven sectors.

Work can be done anywhere. We have reached the point where professions of all kinds will be increasingly practised remotely. While we need to ensure that potential problems are minimized, we also need to acknowledge the massive social upsides. This shift is inevitable.

Leaders of the Future:  Collaborative, High EQ and Data-Driven

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There’s no denying the influence of technology on communication practices, however it is with the value of human experience, honed gut instinct and emotional intelligence that PR leaders of the future will shape the industry.

Our first Creating the Future of PR Meetup in Sydney recently brought together a panel of industry leaders with varied backgrounds to discuss the skills, capabilities and qualities required of our future communications leaders, and how best to nurture their talents.

All panelists agreed our future leaders must be more flexible in their thinking, comfortable with being data-driven and working with people across the broader business, not just within the communications function. The technology plus human relationship is critical where tech will be led by human intuition.

Below are key discussion points shared by our panelists during the event.

Caspian Smith, Director Brand & Communications, IBM Asia Pacific

 

  • Greater requirement for transparency in communication.
  • Communication leaders as custodians of the brands they manage – it’s their job to help employees understand what the brand stands for; they will be the voice of the brand and shape interactions.
  • We will work with people across the business and become adept at working in multi-disciplinary teams, e.g. IT, product developers, psychologists, software engineers etc.
  • Cognitive machine learning is the future and something IBM is currently working on with IBM’s Watson Technology: it will allow us to learn at great scale. Communications teams will help guide the creation of tech for one-to-one communication at mass scale. We will teach the technology and the technology will teach employees with consistent, up-to-date and ‘on-brand’ information.

Kieran Moore, CEO, Ogilvy PR Australia, Regional Talent Director, EXCO member, STW Group Australia, Board Member, Ogilvy PR

  • As communications leaders we need a better understanding of data, insights, strategy, planning, and digital technology via a team of specialists with each of these skills. A collaborative approach is essential and the days of marketing disciplines fighting each other are gone; whoever gets the jump on paid and social will do well.
  • We need to understand the value of paid and search to know where people go to look for content. People aren’t going to brand websites for information anymore. PR has been great at creating content but if we don’t know where to distribute this content then no-one will see what we create.
  • We need really good EQ (Emotional Quotient) to nurture teams and future leaders. One of the best things about the role of communications in this digital era is the role of people in decision-making, relationship building and the communication process. Even if you have the best tech in the world you still need a human touch.
  • Future leaders will need to understand changing demographics and the nature of work, value employees as influencers, be more transparent and understand that loyalty to consumer brands is not there anymore.

Kim McKay, director and founder, Klick Communications

  • Leadership qualities aren’t going to change. Leaders will still need to be visionary and see what’s coming while being inspiring enough to take people along with them.
  • We need to think about the future of work and what that looks like, working with freelancers and remote staff, and we need to be able to lead and motivate geographically dispersed teams. We need to get people inducted and up-to-speed on the business and brands they’re working on quickly to best manage agency employee turnover.
  • SEO and social media as industries “should not have happened on our watch … We’ve always been in control of the words, where they go and how they’re applied” so to miss these are bad for PR. PR should have gotten in early with social and claimed it early but I think we’ve learned from this as an industry and now we’re focused on the what’s next and what our role will be.

Professor Jim Macnamara, Associate Dean UTS was unable to attend but contributed some key thoughts as below:

  • Get out of silos and ghettos and work collaboratively.
  • A more strategic focus, and evidence-based and data-driven communication is needed.
  • We will see a move towards greater social conscience.

Audience Discussion

Here are some comments from the audience shared via Twitter on the night.

Why PR Shouldn’t Fear a Recession

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Almost daily we see media coverage of potential downturns or various bubbles bursting. Whether or not another Great Recession is headed our way, 2016 is looking like a year of uncertainty. The US election, the UK’s EU Brexit referendum, the crisis in the Middle East, oil, China’s volatile stock market – there’s plenty of disruptive factors right now. Never a good thing for economic and business confidence.

As marketing and communications professionals, history tells us that when a recession rears its ugly head, it’s our departments that are the first to be cut. However, have things changed? Should the marketing community be more confident these days that our budgets are safe if a recession or downturn appears?

I think the answer is yes.

At LEWIS Futures Forums events held in San Francisco and San Diego in February 2016, we polled senior global marketing decision makers on this topic.

In terms of how a marketer in 2016 would respond to a recession, a third said they would expect to increase marketing spend. Another third said they expect it to be business as usual. Fifteen per cent said it was likely resources would be diverted into R&D. Meanwhile, a cautious fifth are reaching for the rope to firmly batten down those hatches.

Overall, those surveyed were fairly confident. But should they be, given the track record of marketing budgets and recessions?

According to Mike Banic, VP Marketing at San Jose, CA-based Vectra Networks, the answer lies in the rapid development and accessibility of marketing automation tools.

“At the time of the last recession in 2008, sophisticated marketing automation tools were not readily available. Often the price point was within reach of only the largest organizations. Today, marketing tools are highly sophisticated and because there is much more choice and better pricing, these systems are common place. Even your local florist is using a tool like HubSpot in its day-to-day business with customers.”

Marketing and communications has secured a different place and value since the last recession. We have the data, analysis and systems to prove that cutting marketing and communications during an economic downturn is a bad idea.

In 2008, marketers focused on activity. It was challenging to prove the connection to business value. Now, we have the data to exactly demonstrate business value and trace the contribution of marketing to corporate strategy and objectives. Data will act as the lifebelt for marketers when the economy gets into choppy waters.

2008’s single-layer email marketing solutions have given way to marketing automation platforms. These allow for more sophisticated execution, management and measurement of marketing campaigns.

These solutions are now tightly integrated with CRM technologies. This means measurement can carry through all the way from lead to close in a way that wasn’t possible before.

Google Analytics at the time was for specialists, not the general marketer. We had data, but the ease of analysis to demonstrate business value was out of reach to most.

Similarly, at the same time social media was still in relative infancy and very much a consumer plaything. Twitter was a celebrity tool Ashton Kutcher used to reach masses. Measuring social was not even an option.

Many saw tools like Hootsuite and Hubspot as a game changer bringing excellent measurement solutions into the hands of marketers in any size of organisation. Google and Facebook analytics are now used capably by marketing and communications generalists.

We could even say that 2008 was before content marketing became a serious marketing strategy. Now, the value of content we are creating has never been more important. In the last decade, it was difficult to prove the value and direct impact of content. Now we can track and report back on the value and contribution of content across every channel and platform that an organization uses.

Mike Banic agrees that data is the key to weathering the storm of any potential recessions: “I can tell the board how many inbound web visitors we had from reading articles online or engaging in social media and then linking to the website. When we publish blog posts about threat research, we can track a huge spike in web visits. I know exactly where people are going after reading the blog.

“The most important aspect is to be able to track the customer journey. There are so many great tools today to build pathways or journeys through digital content. For example, what content resonates at what part of the buying cycle, where are you in your journey. It’s very simple to associate calls to action in digital outbound activity.

“In our weekly sale and marketing team meetings, we review leads by channels, like inbound web queries, content, social media, how many leads turned into meetings. We analyze what lead sources work or not. This gives me the ability to make brutal decisions about where to make investments, and where to reduce or stop.

“This level of insight was non-existent at the time of the last recession. The quality of the data I regularly provide to the board basis proves the exact value of marketing and communications.”

Cutting down on marketing and communications is no longer an option during a recessionary period. Organizations would lose the insights and analytics to help improve the business when it needs it most. What operational improvements would be needed to help get an organization through a tough economic period.

If there is a positive we can take from a potential recession this year, it’s that the marketing community need not fear the axe being wielded. We have no excuses to not be confident about delivering and demonstrating business value. Because the data is out there. And all of us bar none have the means to show this to the board, month in, month out, rain or shine.

Creating the Future of PR Meetup – Singapore March 23, 2016

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I will be in Singapore briefly on March 23, 2016, so am taking the opportunity to meet with local PR professionals interested in creating the future of the industry.

It’s very casual, there are no formalities, just conversation with industry peers on an important topic, please feel free to join us!

Where: Wine Connection Bar & Bistro @ Cuppage Terrace – Cuppage Rd, Singapore
When: March 23, 2016, 5:00 – 7:30pm
PLEASE REGISTER HERE

The future of healthcare: big data, tele-health, community care and more

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During Australian Healthcare Week on March 15-17, I will be delivering two keynotes on the future of healthcare, at the Health Facilities Design & Development conference and the Healthcare Efficiency Through Technology conference.

In the lead-up to the conference, an article Healthcare 2020: what will the future of healthcare look like in Australia? draws on an interview with me to explore this space. Below are just a few excerpted quotes from the extensive interview with me:

On big data and data sharing

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The evolution of the CIO – the transformation of the role of the Chief Information Officer

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I was recently interviewed by Mark Pesce for Lenovo’s ThinkFWD CIO Podcast Series on ‘The Evolution of the CIO’.

The audio of the podcast can be found on the ThinkFWD website.

In the podcast Mark asked me to delve into the details of my Future of the CIO framework, shown below.

FutureoftheCIO_500w
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How the next generation – and all of us – will save the world

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I was recently interviewed for an article Why the world will be better in gen Y’s hands. Below are some excerpts from the article (by the way I’m not a Dr., but I won’t object :-) )

The impact of these powerful attitudinal shifts are playing out in the workforce and how organizations attract talent.

Millennials, on the whole, don’t question the concept of rights for women, gay and transgender people, that climate change is a reality or that every race is equal.
Their focus as leaders will be less on arguing a point than doing something about it.

“One shift is wanting to create a better world,” prominent futurist Ross Dawson told news.com.au. “It’s exceptionally difficult to hire talented young people if they don’t feel their work is making a positive difference. Social enterprise and innovation is very apparent in Silicon Valley but also in Australia.”


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Live Event: The Power of Video Live-Streaming for PR

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Video live-streaming, characterized by apps such as Periscope, Meerkat and Blab, is an exciting and rapidly growing space, with exceptional relevance to PR and all communications.

In our Thought Leader Series on What to Expect in 2016, Trevor Young’s view on 2016 wsa “I’m bullish on video live-streaming”. An earlier article on this publication explained How Brands Are Using Live Video Events: The Opportunity for PR.

To help PR professionals engage successfully with these new platforms, we are running a video live-streaming event, featuring some of the top people in the field. You can experience the Blab platform in action, listen to their insights, and engage directly in conversation. See you on the Blab!

The Power of Video Live-Streaming for PR

Featuring:
Mark Fidelman, Managing Partner, Evolve! & Author, Socialized!
Suzanne Nguyen, Future Geek & Meerkat Top 25 user
Trevor Young, Founder, PR Warrior & Author, microDOMINATION

US PST: Thu Feb 4th, 4:00-4:30pm
US EST: Thu Feb 4th, 7:00-7:30pm
Australia EST: Fri Feb 5th, 11:00-11:30am
Singapore/HK: Fri Feb 5th, 8:00-8:30am

REGISTER FOR FREE HERE!