I will be speaking on Creating the Future of Work, looking at the dramatically shifting landscape for work, the distinctive human capabilities that will drive value, and the resulting structure of work required to draw out the greatest growth and contribution for our teams. In the keynote I will share for the first time globally a new framework I have created on Humans in the Future of Work. I’ll share more on that here after the keynote.
Here are quotes from some of the other speakers to give a sense of what they will be covering: Read more →
https://rossdawson.com/wp-content/uploads/2016/07/Berlin_wall_1989_CC_Joergsam.jpg11111800Ross Dawsonhttps://rossdawson.com/wp-content/uploads/2016/07/rdawson_1500x500_rgb-300x100.pngRoss Dawson2016-05-26 07:43:182016-11-06 09:20:51Vivid Sydney: Flexibility, diversity, and productivity at the heart of the future of work
Our shared passion for the future of professional services has led George Beaton and I to collaborate on projects over many years.
George has long expressed his view that the traditional “BigLaw” model for legal services firms is under severe threat. He has just launched his latest book Remaking Law Firms to provide clear guidance on how law firms can adjust and reshape themselves for success in a rapidly changing world.
Drawing on the concept of my Newspaper Extinction Timeline, George and I collaborated to create a timeline for the changing structure of the legal services industry over the next decade and beyond across different geographies.
Here are the legal services industry timelines we created for five regions, with below the charts descriptions of the types of legal services providers referenced.
https://rossdawson.com/wp-content/uploads/2016/07/rdawson_1500x500_rgb-300x100.png00Ross Dawsonhttps://rossdawson.com/wp-content/uploads/2016/07/rdawson_1500x500_rgb-300x100.pngRoss Dawson2016-05-16 12:37:322020-06-18 03:49:27Launch: Timeline for the future structure of the legal services industry
As the marketing discipline becomes more fragmented, marketing agencies and internal departments need to take a collaborative approach to achieve success and longevity. Specialists will have a key role working with marketing teams to provide strategic communications counsel for brands who truly understand what they’re all about and who their audiences are, as discussed by three key communications leaders at our recent Sydney meetup.
‘The Marketing Organisation of the Future’ was the hot topic for our senior panel, who addressed the questions: What is changing and is not changing in marketing? What are the characteristics and capabilities of marketing organizations of the future? What can we be doing now to become the successful marketing organization of tomorrow?
Below are the key insights shared by each panellist on shaping the marketing department and agency of the future.
We will see a more collaborative approach with many agencies coming together.
Agencies need to think about how they interact with marketers and employees.
The agency of the future will have to be more agile than it is now – navigate 1-to-1 marketing and make quick decisions based on technology and consumer behavior.
It’s challenging for brands to invest in long form content … the need is for ‘snackable’ content to be distributed in the right way to reach target audiences.
Brands should own the content, not the agency.
Agencies need to show and lead by example when it comes to budgets and the value of what we do.
Brands need to control themselves but also need to reflect on the workforce of today, including freelancers and contractors; there are many talented individuals who don’t fit in a particular hole but have a role to play within a company, or for a brand.
There will be more roles for individuals, on their own or as collectives, to work with brands, work magic, then maybe even leave.
Advice: focus on what audiences really want and what your brand means for them … And brands have to open minds to new approaches and play differently to speak to our market.
The market has been product-centric, not audience-centric, but we will move back to being people-centric.
Greater focus on useful and quality content designed for niche audiences, but also need to also understand how the content will reach them.
Need to aggregate audiences and keep people engaged.
Agencies have a role in giving brands an objective viewpoint.
Whitepapers are no longer effective and could work better as a series of shorter pieces of content.
Building owned homes for content has an important impact on search. There is a split in media: live event content (news) versus distributed evergreen content (broadsheet).
Key piece of advice is to be a singular brand – know what you are and why – and consider the different messaging required for different audience segments.
Key piece of advice is to use data to fully understand your customer and be very clear about your point of difference.
Brand is going to be even more massive and go back to ‘difficult marketing’.
Aggregation of services will be done by technology.
We are heading into an era of specialists, not generalists.
We will see companies and brands taking back ownership of marketing, which has largely been ceded to agencies.
Journalists are not always capable of realizing not everything they write is interesting, so they may not be the best people to produce content.
Long-form content can be more difficult to execute … a one-minute video for Facebook is cheaper, measured instantly, and easier to do.
Key elements to consider are: Who is the customer? Why is my brand different from everyone else’s?
The customer and brand piece needs to be owned by the brand.
Less of a believer in big aggregated agencies.
The creative agency has more relevance now.
There is an increase in big brands wanting specialists.
It’s about identifying niche communities within your brand community and understanding the nuances of how to best engage with them.
Australian agency versus global marketing agency: main issues are scale; regional Australian clients are less likely to take risks because they’re the brand channel for our market.
Please let us know your thoughts on any of the points raised, or if you have comments to add to the discussion on the marketing organization of the future.
https://rossdawson.com/wp-content/uploads/2016/07/rdawson_1500x500_rgb-300x100.png00Kimberley Leehttps://rossdawson.com/wp-content/uploads/2016/07/rdawson_1500x500_rgb-300x100.pngKimberley Lee2016-05-16 11:55:272019-03-01 12:15:35Insights into Tomorrow’s Marketing Organizations: The Interplay of Brands and Agencies
It was a very broad-ranging interview, however one of the topics I touched on was the concluding point of my keynote that afternoon, on governments as platforms.
https://rossdawson.com/wp-content/uploads/2016/07/rdawson_1500x500_rgb-300x100.png00Ross Dawsonhttps://rossdawson.com/wp-content/uploads/2016/07/rdawson_1500x500_rgb-300x100.pngRoss Dawson2016-05-05 12:01:092016-05-05 12:01:09"Government as platform" provides a compelling vision for the future of government and society
This afternoon I am giving the closing keynote of Day 1 at CeBIT Australia on the topic of Platform Strategy: Creating Exponential Value in a Connected World.
As usual, the slides are designed to support my keynote, not to stand alone, but there is more than usual structured content that may be useful to people who are not attending my presentation.
I believe that the concept of platforms is enormously relevant in understanding how the economy is shifting today. In many ways it brings together the key themes of my books, including knowledge-based relationships, value co-creation, living networks, internal and external social media, and crowdsourcing. Read more →
https://rossdawson.com/wp-content/uploads/2016/07/rdawson_1500x500_rgb-300x100.png00Ross Dawsonhttps://rossdawson.com/wp-content/uploads/2016/07/rdawson_1500x500_rgb-300x100.pngRoss Dawson2016-05-02 05:32:432016-05-02 05:32:43Platform Strategy: How the rise of platforms enables exponential business
Micropayment platforms that allow people to buy individual news stories for 10, 20, or 50 cents are finally reaching the mainstream after about 20 years of development hell.
Blendle and Winnipeg Free Press offer two successful micropayment systems that might prove the model works.
Both are effective in terms of delivery, but more importantly, they’ve found the right markets and the right zeitgeist to turn a long-time vision into a profitable reality.
Blendle, a Dutch app often called “the iTunes of news,” has wooed more than half a million users since launching in 2014, making it the current benchmark.
[s2If current_user_can(access_s2member_level0)]
Users put money on their accounts and use it to buy stories from a variety of established publications for about 20 cents each. The idea is to “blend” articles to create a personalized newspaper or magazine.
Blendle looks like it’s here to stay and grow. The company has promised to enter the US. sometime in 2016, where it will apparently stock articles from The New York Times,The Washington Post, and other established American newspapers.
Right place…
Blendle’s entry into the US will be a crunch moment for micropayments.
The Netherlands, Germany, and Belgium, which make up Blendle’s main market, have a combined population of barely 100 million, but also boast four languages and far more localized news issues than the US.
Blendle originally offered articles from 56 European publications, which would barely register in America’s saturated media landscape, but immediately gave it a presence in Europe’s highly localized news market.
A focus on smaller markets is a key link between Blendle and Winnipeg Free Press, another micropayment success story.
The print edition of the Winnipeg Free Press has been published consistently since 1872 and continues to print six days a week. Its hometown, the capital of the Canadian province of Manitoba, has a population of about 700,000.
It’s notable that these two successful micropayment platforms both started with a manageable, localized market. It’s not the whole story, but it could be a lesson for developers who think they’ll immediately sweep through a saturated market like the US or the UK.
…right time
Another link between Blendle and Winnipeg Free Press is their relative youth. It’s not just about learning from previous mistakes, but riding the current wave of interest in micropayment platforms.
The concept of micropayments for news emerged in the 1990s, but when the impact of Internet publishing became clear, the hastily accepted wisdom was that paywall models were the future, not micropayments.
The cycle seems to have turned, with a number of publishers turning away from paywall models. News publishers are searching for a new commercial model and they might see it in the current wave of micropayment platforms.
Micropayments allow news consumers to “impulse buy” an individual story without signing up for a yearly subscription.
When printed newspapers dominated, consumers might have paid $2 for one day’s newspaper just because they were particularly interested in the news that day.
Subscriptions force consumers to pay more upfront. They also demand that consumers commit to a publication. Not many consumers can afford to juggle multiple subscriptions that might cost thousands of dollars in total.
Enthusiasm doesn’t mean success for micropayment platforms
In terms of delivery, one link between Blendle and Winnipeg Free Press is the offer of refunds for individual articles.
This feature is clearly a tool to reassure consumers who might be skeptical. (Winnipeg Free Press also allows users to choose a traditional subscription rather than micropayments.)
But it also appeals to consumers’ willingness to pay for news. It assumes that users won’t ask for a refund on everything and therefore pay nothing.
The success of micro-donation platforms such as Flattr and Tipsy shows that news consumers can be altruistic. One German news website reportedly made more than EUR6000 from Flattr in 2014.
Like Flattr and Tipsy, Blendle and the Winnipeg Free Press are the result of a belief that consumers will pay for news in the right circumstances. Unlike so many failed micropayment startups, however, they’ve tempered this optimism with commercial caution.
Blendle didn’t go live until it had 56 publications signed on. Winnipeg Free Press relied on a pre-existing consumer and production base, rather than building a platform as a third party and waiting for news producers to join in.
The key lessons here could be the importance of a manageable target market and an acknowledgment that consumers need convincing.
Micropayment platforms are a teasing prospect. The major lesson so far is they require groundwork, timing, and a pinch of luck—familiar ideas to any entrepreneur. It’s been a long road, but mainstream success could be right around the corner.
After opening with a discussion of connected work and marketplaces such as Freelancer.com and Upwork, the article goes on:
According to business consultant and futurist, Ross Dawson it’s a trend gathering pace within professional services like business consultancy, marketing strategy, IT services, even engineering and law. “Knowledge work can now be done anywhere.” he says.
It appears that this is another emerging sector where Australia is leading the way.
Sydney-based firms Expert360 and Skillsapien support two of the leading digital marketplaces for professional services, both of which Dawson sees as signalling a transition to “virtual” organisations.
“What is the role of the organisation today?” he asks. “Do they need to have offices with people sitting together? Is that the best way to source the best ideas?”
With the emergence of massive online platforms connecting millions of people it would seem not.
The article goes on to draw on my comments to look at many of the examples of how connected work is disrupting health, including CrowdMed, Doctus.com.au, and Dr Sicknote, and then closes with my comments on the impact on education, from an Australian perspective.
In the case of education, the online learning genie is out of the bottle, Dawson notes, with Australian institutions well placed to capitalise on it.
MOOCs (massive open online courses) have been around for some time with a fair degree of competition. But new opportunities are appearing in areas like professional certification, for which Australian institutions are well regarded.
“Education is and will continue to be one of Australia’s greatest exports,” Dawson says, noting that Australia’s fondness for and skills in developing digital channels will breed further opportunities in this and other knowledge-driven sectors.
Work can be done anywhere. We have reached the point where professions of all kinds will be increasingly practised remotely. While we need to ensure that potential problems are minimized, we also need to acknowledge the massive social upsides. This shift is inevitable.
https://rossdawson.com/wp-content/uploads/2016/07/rdawson_1500x500_rgb-300x100.png00Ross Dawsonhttps://rossdawson.com/wp-content/uploads/2016/07/rdawson_1500x500_rgb-300x100.pngRoss Dawson2016-04-06 12:04:122020-06-18 04:06:49The rise of global remote work will impact health, education, and far more
There’s no denying the influence of technology on communication practices, however it is with the value of human experience, honed gut instinct and emotional intelligence that PR leaders of the future will shape the industry.
Our first Creating the Future of PR Meetup in Sydney recently brought together a panel of industry leaders with varied backgrounds to discuss the skills, capabilities and qualities required of our future communications leaders, and how best to nurture their talents.
All panelists agreed our future leaders must be more flexible in their thinking, comfortable with being data-driven and working with people across the broader business, not just within the communications function. The technology plus human relationship is critical where tech will be led by human intuition.
Below are key discussion points shared by our panelists during the event.
Caspian Smith, Director Brand & Communications, IBM Asia Pacific
Greater requirement for transparency in communication.
Communication leaders as custodians of the brands they manage – it’s their job to help employees understand what the brand stands for; they will be the voice of the brand and shape interactions.
We will work with people across the business and become adept at working in multi-disciplinary teams, e.g. IT, product developers, psychologists, software engineers etc.
Cognitive machine learning is the future and something IBM is currently working on with IBM’s Watson Technology: it will allow us to learn at great scale. Communications teams will help guide the creation of tech for one-to-one communication at mass scale. We will teach the technology and the technology will teach employees with consistent, up-to-date and ‘on-brand’ information.
As communications leaders we need a better understanding of data, insights, strategy, planning, and digital technology via a team of specialists with each of these skills. A collaborative approach is essential and the days of marketing disciplines fighting each other are gone; whoever gets the jump on paid and social will do well.
We need to understand the value of paid and search to know where people go to look for content. People aren’t going to brand websites for information anymore. PR has been great at creating content but if we don’t know where to distribute this content then no-one will see what we create.
We need really good EQ (Emotional Quotient) to nurture teams and future leaders. One of the best things about the role of communications in this digital era is the role of people in decision-making, relationship building and the communication process. Even if you have the best tech in the world you still need a human touch.
Future leaders will need to understand changing demographics and the nature of work, value employees as influencers, be more transparent and understand that loyalty to consumer brands is not there anymore.
Kim McKay, director and founder, Klick Communications
Leadership qualities aren’t going to change. Leaders will still need to be visionary and see what’s coming while being inspiring enough to take people along with them.
We need to think about the future of work and what that looks like, working with freelancers and remote staff, and we need to be able to lead and motivate geographically dispersed teams. We need to get people inducted and up-to-speed on the business and brands they’re working on quickly to best manage agency employee turnover.
SEO and social media as industries “should not have happened on our watch … We’ve always been in control of the words, where they go and how they’re applied” so to miss these are bad for PR. PR should have gotten in early with social and claimed it early but I think we’ve learned from this as an industry and now we’re focused on the what’s next and what our role will be.
Professor Jim Macnamara, Associate Dean UTS was unable to attend but contributed some key thoughts as below:
Get out of silos and ghettos and work collaboratively.
A more strategic focus, and evidence-based and data-driven communication is needed.
We will see a move towards greater social conscience.
Audience Discussion
Here are some comments from the audience shared via Twitter on the night.
Kieran Moore @OgilvyAus says the best leaders are doing the work, talking to clients, and pitching #FutureofPR
https://rossdawson.com/wp-content/uploads/2016/07/rdawson_1500x500_rgb-300x100.png00Kimberley Leehttps://rossdawson.com/wp-content/uploads/2016/07/rdawson_1500x500_rgb-300x100.pngKimberley Lee2016-03-21 11:07:492021-10-01 11:37:21Leaders of the Future: Collaborative, High EQ and Data-Driven
Almost daily we see media coverage of potential downturns or various bubbles bursting. Whether or not another Great Recession is headed our way, 2016 is looking like a year of uncertainty. The US election, the UK’s EU Brexit referendum, the crisis in the Middle East, oil, China’s volatile stock market – there’s plenty of disruptive factors right now. Never a good thing for economic and business confidence.
As marketing and communications professionals, history tells us that when a recession rears its ugly head, it’s our departments that are the first to be cut. However, have things changed? Should the marketing community be more confident these days that our budgets are safe if a recession or downturn appears?
I think the answer is yes.
At LEWIS Futures Forums events held in San Francisco and San Diego in February 2016, we polled senior global marketing decision makers on this topic.
In terms of how a marketer in 2016 would respond to a recession, a third said they would expect to increase marketing spend. Another third said they expect it to be business as usual. Fifteen per cent said it was likely resources would be diverted into R&D. Meanwhile, a cautious fifth are reaching for the rope to firmly batten down those hatches.
Overall, those surveyed were fairly confident. But should they be, given the track record of marketing budgets and recessions?
According to Mike Banic, VP Marketing at San Jose, CA-based Vectra Networks, the answer lies in the rapid development and accessibility of marketing automation tools.
“At the time of the last recession in 2008, sophisticated marketing automation tools were not readily available. Often the price point was within reach of only the largest organizations. Today, marketing tools are highly sophisticated and because there is much more choice and better pricing, these systems are common place. Even your local florist is using a tool like HubSpot in its day-to-day business with customers.”
Marketing and communications has secured a different place and value since the last recession. We have the data, analysis and systems to prove that cutting marketing and communications during an economic downturn is a bad idea.
In 2008, marketers focused on activity. It was challenging to prove the connection to business value. Now, we have the data to exactly demonstrate business value and trace the contribution of marketing to corporate strategy and objectives. Data will act as the lifebelt for marketers when the economy gets into choppy waters.
2008’s single-layer email marketing solutions have given way to marketing automation platforms. These allow for more sophisticated execution, management and measurement of marketing campaigns.
These solutions are now tightly integrated with CRM technologies. This means measurement can carry through all the way from lead to close in a way that wasn’t possible before.
Google Analytics at the time was for specialists, not the general marketer. We had data, but the ease of analysis to demonstrate business value was out of reach to most.
Similarly, at the same time social media was still in relative infancy and very much a consumer plaything. Twitter was a celebrity tool Ashton Kutcher used to reach masses. Measuring social was not even an option.
Many saw tools like Hootsuite and Hubspot as a game changer bringing excellent measurement solutions into the hands of marketers in any size of organisation. Google and Facebook analytics are now used capably by marketing and communications generalists.
We could even say that 2008 was before content marketing became a serious marketing strategy. Now, the value of content we are creating has never been more important. In the last decade, it was difficult to prove the value and direct impact of content. Now we can track and report back on the value and contribution of content across every channel and platform that an organization uses.
Mike Banic agrees that data is the key to weathering the storm of any potential recessions: “I can tell the board how many inbound web visitors we had from reading articles online or engaging in social media and then linking to the website. When we publish blog posts about threat research, we can track a huge spike in web visits. I know exactly where people are going after reading the blog.
“The most important aspect is to be able to track the customer journey. There are so many great tools today to build pathways or journeys through digital content. For example, what content resonates at what part of the buying cycle, where are you in your journey. It’s very simple to associate calls to action in digital outbound activity.
“In our weekly sale and marketing team meetings, we review leads by channels, like inbound web queries, content, social media, how many leads turned into meetings. We analyze what lead sources work or not. This gives me the ability to make brutal decisions about where to make investments, and where to reduce or stop.
“This level of insight was non-existent at the time of the last recession. The quality of the data I regularly provide to the board basis proves the exact value of marketing and communications.”
Cutting down on marketing and communications is no longer an option during a recessionary period. Organizations would lose the insights and analytics to help improve the business when it needs it most. What operational improvements would be needed to help get an organization through a tough economic period.
If there is a positive we can take from a potential recession this year, it’s that the marketing community need not fear the axe being wielded. We have no excuses to not be confident about delivering and demonstrating business value. Because the data is out there. And all of us bar none have the means to show this to the board, month in, month out, rain or shine.
https://rossdawson.com/wp-content/uploads/2016/07/rdawson_1500x500_rgb-300x100.png00Andy Oliverhttps://rossdawson.com/wp-content/uploads/2016/07/rdawson_1500x500_rgb-300x100.pngAndy Oliver2016-03-21 10:25:222019-03-01 12:20:14Why PR Shouldn’t Fear a Recession
I will be in Singapore briefly on March 23, 2016, so am taking the opportunity to meet with local PR professionals interested in creating the future of the industry.
It’s very casual, there are no formalities, just conversation with industry peers on an important topic, please feel free to join us!
Where: Wine Connection Bar & Bistro @ Cuppage Terrace – Cuppage Rd, Singapore When: March 23, 2016, 5:00 – 7:30pm PLEASE REGISTER HERE
https://rossdawson.com/wp-content/uploads/2016/07/rdawson_1500x500_rgb-300x100.png00Ross Dawsonhttps://rossdawson.com/wp-content/uploads/2016/07/rdawson_1500x500_rgb-300x100.pngRoss Dawson2016-03-10 15:54:142019-03-04 06:02:52Creating the Future of PR Meetup - Singapore March 23, 2016
This website or its third-party tools use cookies to improve user experience and track affiliate sales. To learn more about why we need to use cookies, please refer to the Privacy Policy.
By clicking the agree button or continuing to browse through the website, you agree to the use of cookies. AcceptPrivacy Policy
Privacy & Cookies Policy
Privacy Overview
This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.
Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.
Vivid Sydney: Flexibility, diversity, and productivity at the heart of the future of work
By Ross DawsonNext week I am doing the keynote at a Vivid Sydney event titled The End of Nine to Five, organized by Gemini3, a job share matching technology company, in collaboration with EY Australia and Hermann International Asia.
I will be speaking on Creating the Future of Work, looking at the dramatically shifting landscape for work, the distinctive human capabilities that will drive value, and the resulting structure of work required to draw out the greatest growth and contribution for our teams. In the keynote I will share for the first time globally a new framework I have created on Humans in the Future of Work. I’ll share more on that here after the keynote.
Here are quotes from some of the other speakers to give a sense of what they will be covering:
Read more →
Launch: Timeline for the future structure of the legal services industry
By Ross DawsonOur shared passion for the future of professional services has led George Beaton and I to collaborate on projects over many years.
George has long expressed his view that the traditional “BigLaw” model for legal services firms is under severe threat. He has just launched his latest book Remaking Law Firms to provide clear guidance on how law firms can adjust and reshape themselves for success in a rapidly changing world.
Drawing on the concept of my Newspaper Extinction Timeline, George and I collaborated to create a timeline for the changing structure of the legal services industry over the next decade and beyond across different geographies.
The full description to the legal services timeline describes in detail the mega-forces shaping the industry, the research methodology, and the outcomes.
Here are the legal services industry timelines we created for five regions, with below the charts descriptions of the types of legal services providers referenced.
Read more →
Insights into Tomorrow’s Marketing Organizations: The Interplay of Brands and Agencies
By Kimberley LeeAs the marketing discipline becomes more fragmented, marketing agencies and internal departments need to take a collaborative approach to achieve success and longevity. Specialists will have a key role working with marketing teams to provide strategic communications counsel for brands who truly understand what they’re all about and who their audiences are, as discussed by three key communications leaders at our recent Sydney meetup.
‘The Marketing Organisation of the Future’ was the hot topic for our senior panel, who addressed the questions: What is changing and is not changing in marketing? What are the characteristics and capabilities of marketing organizations of the future? What can we be doing now to become the successful marketing organization of tomorrow?
Below are the key insights shared by each panellist on shaping the marketing department and agency of the future.
Pru Quinlan, CEO, Einsteinz Communications
Ben Shipley, Managing Director, Spectrum Group
Tony Faure, Chairman, Junkee Media, Stackla, Pollenizer
Please let us know your thoughts on any of the points raised, or if you have comments to add to the discussion on the marketing organization of the future.
Join our Future of PR – Sydney Meetup Group here and find out when our next meetup will be held.
“Government as platform” provides a compelling vision for the future of government and society
By Ross DawsonBefore my recent keynote at CeBIT on Platform Strategy: Creating Exponential Value in a Connected World I did a video interview with Alex Zaharov-Reutt of ITWire, shown below. The full article and video is available on ITWire.
It was a very broad-ranging interview, however one of the topics I touched on was the concluding point of my keynote that afternoon, on governments as platforms.
I have written before about issues such as the role of crowdsourcing in government, how crowdfunding could shift the shape of taxation and government, how we can envisage the future of government as a solution enabler, and the value of a framework for the Transformation of Government.
Read more →
Platform Strategy: How the rise of platforms enables exponential business
By Ross DawsonThis afternoon I am giving the closing keynote of Day 1 at CeBIT Australia on the topic of Platform Strategy: Creating Exponential Value in a Connected World.
The slides to my keynote are below.
As usual, the slides are designed to support my keynote, not to stand alone, but there is more than usual structured content that may be useful to people who are not attending my presentation.
I believe that the concept of platforms is enormously relevant in understanding how the economy is shifting today. In many ways it brings together the key themes of my books, including knowledge-based relationships, value co-creation, living networks, internal and external social media, and crowdsourcing.
Read more →
A Review of Successful Micropayment Platforms
By Antony ScholefieldMicropayment platforms that allow people to buy individual news stories for 10, 20, or 50 cents are finally reaching the mainstream after about 20 years of development hell.
Blendle and Winnipeg Free Press offer two successful micropayment systems that might prove the model works.
Both are effective in terms of delivery, but more importantly, they’ve found the right markets and the right zeitgeist to turn a long-time vision into a profitable reality.
Blendle, a Dutch app often called “the iTunes of news,” has wooed more than half a million users since launching in 2014, making it the current benchmark.
[s2If current_user_can(access_s2member_level0)]
Users put money on their accounts and use it to buy stories from a variety of established publications for about 20 cents each. The idea is to “blend” articles to create a personalized newspaper or magazine.
Blendle looks like it’s here to stay and grow. The company has promised to enter the US. sometime in 2016, where it will apparently stock articles from The New York Times, The Washington Post, and other established American newspapers.
Right place…
Blendle’s entry into the US will be a crunch moment for micropayments.
The Netherlands, Germany, and Belgium, which make up Blendle’s main market, have a combined population of barely 100 million, but also boast four languages and far more localized news issues than the US.
Blendle originally offered articles from 56 European publications, which would barely register in America’s saturated media landscape, but immediately gave it a presence in Europe’s highly localized news market.
A focus on smaller markets is a key link between Blendle and Winnipeg Free Press, another micropayment success story.
The print edition of the Winnipeg Free Press has been published consistently since 1872 and continues to print six days a week. Its hometown, the capital of the Canadian province of Manitoba, has a population of about 700,000.
The publication launched a bespoke micropayment system in July 2015 and by December had exceeded its revenue and readership goals.
It’s notable that these two successful micropayment platforms both started with a manageable, localized market. It’s not the whole story, but it could be a lesson for developers who think they’ll immediately sweep through a saturated market like the US or the UK.
…right time
Another link between Blendle and Winnipeg Free Press is their relative youth. It’s not just about learning from previous mistakes, but riding the current wave of interest in micropayment platforms.
The concept of micropayments for news emerged in the 1990s, but when the impact of Internet publishing became clear, the hastily accepted wisdom was that paywall models were the future, not micropayments.
The cycle seems to have turned, with a number of publishers turning away from paywall models. News publishers are searching for a new commercial model and they might see it in the current wave of micropayment platforms.
Micropayments allow news consumers to “impulse buy” an individual story without signing up for a yearly subscription.
When printed newspapers dominated, consumers might have paid $2 for one day’s newspaper just because they were particularly interested in the news that day.
Subscriptions force consumers to pay more upfront. They also demand that consumers commit to a publication. Not many consumers can afford to juggle multiple subscriptions that might cost thousands of dollars in total.
Enthusiasm doesn’t mean success for micropayment platforms
In terms of delivery, one link between Blendle and Winnipeg Free Press is the offer of refunds for individual articles.
This feature is clearly a tool to reassure consumers who might be skeptical. (Winnipeg Free Press also allows users to choose a traditional subscription rather than micropayments.)
But it also appeals to consumers’ willingness to pay for news. It assumes that users won’t ask for a refund on everything and therefore pay nothing.
The success of micro-donation platforms such as Flattr and Tipsy shows that news consumers can be altruistic. One German news website reportedly made more than EUR6000 from Flattr in 2014.
Like Flattr and Tipsy, Blendle and the Winnipeg Free Press are the result of a belief that consumers will pay for news in the right circumstances. Unlike so many failed micropayment startups, however, they’ve tempered this optimism with commercial caution.
Blendle didn’t go live until it had 56 publications signed on. Winnipeg Free Press relied on a pre-existing consumer and production base, rather than building a platform as a third party and waiting for news producers to join in.
The key lessons here could be the importance of a manageable target market and an acknowledgment that consumers need convincing.
Micropayment platforms are a teasing prospect. The major lesson so far is they require groundwork, timing, and a pinch of luck—familiar ideas to any entrepreneur. It’s been a long road, but mainstream success could be right around the corner.
Image Sources: Modern Wall Street, Archives of the Winnipeg Free Press
[/s2If]
The rise of global remote work will impact health, education, and far more
By Ross DawsonToday’s Australian Financial Review featured a section Transformation Agenda, including an article based on an interview with me, Health and education sectors the next to feel online disruption.
After opening with a discussion of connected work and marketplaces such as Freelancer.com and Upwork, the article goes on:
The article goes on to draw on my comments to look at many of the examples of how connected work is disrupting health, including CrowdMed, Doctus.com.au, and Dr Sicknote, and then closes with my comments on the impact on education, from an Australian perspective.
Work can be done anywhere. We have reached the point where professions of all kinds will be increasingly practised remotely. While we need to ensure that potential problems are minimized, we also need to acknowledge the massive social upsides. This shift is inevitable.
Leaders of the Future: Collaborative, High EQ and Data-Driven
By Kimberley LeeThere’s no denying the influence of technology on communication practices, however it is with the value of human experience, honed gut instinct and emotional intelligence that PR leaders of the future will shape the industry.
Our first Creating the Future of PR Meetup in Sydney recently brought together a panel of industry leaders with varied backgrounds to discuss the skills, capabilities and qualities required of our future communications leaders, and how best to nurture their talents.
All panelists agreed our future leaders must be more flexible in their thinking, comfortable with being data-driven and working with people across the broader business, not just within the communications function. The technology plus human relationship is critical where tech will be led by human intuition.
Below are key discussion points shared by our panelists during the event.
Caspian Smith, Director Brand & Communications, IBM Asia Pacific
Kieran Moore, CEO, Ogilvy PR Australia, Regional Talent Director, EXCO member, STW Group Australia, Board Member, Ogilvy PR
Kim McKay, director and founder, Klick Communications
Professor Jim Macnamara, Associate Dean UTS was unable to attend but contributed some key thoughts as below:
Audience Discussion
Here are some comments from the audience shared via Twitter on the night.
Why PR Shouldn’t Fear a Recession
By Andy OliverAlmost daily we see media coverage of potential downturns or various bubbles bursting. Whether or not another Great Recession is headed our way, 2016 is looking like a year of uncertainty. The US election, the UK’s EU Brexit referendum, the crisis in the Middle East, oil, China’s volatile stock market – there’s plenty of disruptive factors right now. Never a good thing for economic and business confidence.
As marketing and communications professionals, history tells us that when a recession rears its ugly head, it’s our departments that are the first to be cut. However, have things changed? Should the marketing community be more confident these days that our budgets are safe if a recession or downturn appears?
I think the answer is yes.
At LEWIS Futures Forums events held in San Francisco and San Diego in February 2016, we polled senior global marketing decision makers on this topic.
In terms of how a marketer in 2016 would respond to a recession, a third said they would expect to increase marketing spend. Another third said they expect it to be business as usual. Fifteen per cent said it was likely resources would be diverted into R&D. Meanwhile, a cautious fifth are reaching for the rope to firmly batten down those hatches.
Overall, those surveyed were fairly confident. But should they be, given the track record of marketing budgets and recessions?
According to Mike Banic, VP Marketing at San Jose, CA-based Vectra Networks, the answer lies in the rapid development and accessibility of marketing automation tools.
“At the time of the last recession in 2008, sophisticated marketing automation tools were not readily available. Often the price point was within reach of only the largest organizations. Today, marketing tools are highly sophisticated and because there is much more choice and better pricing, these systems are common place. Even your local florist is using a tool like HubSpot in its day-to-day business with customers.”
Marketing and communications has secured a different place and value since the last recession. We have the data, analysis and systems to prove that cutting marketing and communications during an economic downturn is a bad idea.
In 2008, marketers focused on activity. It was challenging to prove the connection to business value. Now, we have the data to exactly demonstrate business value and trace the contribution of marketing to corporate strategy and objectives. Data will act as the lifebelt for marketers when the economy gets into choppy waters.
2008’s single-layer email marketing solutions have given way to marketing automation platforms. These allow for more sophisticated execution, management and measurement of marketing campaigns.
These solutions are now tightly integrated with CRM technologies. This means measurement can carry through all the way from lead to close in a way that wasn’t possible before.
Google Analytics at the time was for specialists, not the general marketer. We had data, but the ease of analysis to demonstrate business value was out of reach to most.
Similarly, at the same time social media was still in relative infancy and very much a consumer plaything. Twitter was a celebrity tool Ashton Kutcher used to reach masses. Measuring social was not even an option.
Many saw tools like Hootsuite and Hubspot as a game changer bringing excellent measurement solutions into the hands of marketers in any size of organisation. Google and Facebook analytics are now used capably by marketing and communications generalists.
We could even say that 2008 was before content marketing became a serious marketing strategy. Now, the value of content we are creating has never been more important. In the last decade, it was difficult to prove the value and direct impact of content. Now we can track and report back on the value and contribution of content across every channel and platform that an organization uses.
Mike Banic agrees that data is the key to weathering the storm of any potential recessions: “I can tell the board how many inbound web visitors we had from reading articles online or engaging in social media and then linking to the website. When we publish blog posts about threat research, we can track a huge spike in web visits. I know exactly where people are going after reading the blog.
“The most important aspect is to be able to track the customer journey. There are so many great tools today to build pathways or journeys through digital content. For example, what content resonates at what part of the buying cycle, where are you in your journey. It’s very simple to associate calls to action in digital outbound activity.
“In our weekly sale and marketing team meetings, we review leads by channels, like inbound web queries, content, social media, how many leads turned into meetings. We analyze what lead sources work or not. This gives me the ability to make brutal decisions about where to make investments, and where to reduce or stop.
“This level of insight was non-existent at the time of the last recession. The quality of the data I regularly provide to the board basis proves the exact value of marketing and communications.”
Cutting down on marketing and communications is no longer an option during a recessionary period. Organizations would lose the insights and analytics to help improve the business when it needs it most. What operational improvements would be needed to help get an organization through a tough economic period.
If there is a positive we can take from a potential recession this year, it’s that the marketing community need not fear the axe being wielded. We have no excuses to not be confident about delivering and demonstrating business value. Because the data is out there. And all of us bar none have the means to show this to the board, month in, month out, rain or shine.
Creating the Future of PR Meetup – Singapore March 23, 2016
By Ross DawsonI will be in Singapore briefly on March 23, 2016, so am taking the opportunity to meet with local PR professionals interested in creating the future of the industry.
It’s very casual, there are no formalities, just conversation with industry peers on an important topic, please feel free to join us!
Where: Wine Connection Bar & Bistro @ Cuppage Terrace – Cuppage Rd, Singapore
When: March 23, 2016, 5:00 – 7:30pm
PLEASE REGISTER HERE