On October 25 in New York City I will run a workshop on Crowdsourcing for Marketing in Enterprise & Agencies as part of the global Crowdsourcing Week workshop series. The following day I will run a workshop that is highly complementary, on Crowdsourcing for Media and Content. Following on from the broad-based first edition of […]
On Monday October 22 I am running Crowd Business Models Summit, where some of the most experienced leaders in successfully building business models based on crowds will share their insights. The event is being run in association with CrowdConf 2012, the leading industry crowdsourcing event. Beforehand I thought it worth sharing part of the Chapter […]
[This post first appeared on the Getting Results From Crowds book website] When Getting Results From Crowds was published in December last year the intention from the start was to regularly revise the book, both to keep apace with the rapidly changing world of crowdsourcing, and to continue to improve it. The Second Edition of […]
I have just had my mind blown. I have got off a call with three of the speakers in the Future of Crowd Business Models session at Crowd Business Models Summit, which will be held in San Francisco on October 22, the day before the major crowdsourcing conference CrowdConf. What I heard from the speakers […]
I wrote Getting Results From Crowds to provide a broad view of the rapidly growing role of crowds in business and society, and how to get the best outcomes from using crowdsourcing. From there, I have been delving into what I see as some of the most important specific applications of crowds, including business models, […]
In my presentation at yesterday’s media launch of ANZ’s Banking on Australia program, I spoke about new ways of making payments using biometrics. An article in today’s Australian Financial Review reports: “Biometric security” involves using fingerprints, voice records or eye scans to access secure systems instead of number-based passwords, which are much easier to steal […]
This morning ANZ announced its Banking on Australia program, in which it will spend $1.5 billion over the next five years to reshape its business and invest in digital technology, with the immediate launch of a range of digital initiatives. At the media event announcing the program at ANZ’s headquarters this morning I spoke about […]
My book Getting Results From Crowds was designed as a highly practical overview of how to create value using crowdsourcing. However the last section on Crowd Business Models is perhaps where my deepest interests lie, and is one of the most important issues in the crowd space. Business models are increasingly based on crowds, so […]
Last week I gave the closing keynote at KANA Connect 2012 in Las Vegas, on The Future of Customer Service. I packed in a wide-ranging view on where customer service is going, including the impact of connectivity, the rise of new channels, where value will reside in relationships, and what supports the integration and integrity […]
My recently launched Future of Work framework provides a highly summarized overview of the future of work. Over coming months I will delve into specific aspects of the framework. One of the most important issues is divergence in labor productivity, mentioned as the fourth point under Labor Productivity in the Economic Structure section. Across industries […]
