Entries by Ross Dawson

Trying hard to be genuine: the only viable path is transparency

ABC News recently ran a segment Social media forces companies to change their marketing strategies or risk being left behind. The piece, which included quotes from Mark Zuckerberg, Guy Kawasaki, and myself, among others, looked at how companies are changing how they are connecting to their customers and communities. One excerpt from my interview noted: […]

Trend: offshore service centers driving innovation and revenue

Last week I gave a keynote on Mega Change: Tomorrow is Here at the NASSCOM Global In-House Center Conclave at Pune in India. Global In-House Centers (GIC) describes offshore service and processing centers that are run and owned by the parent company. While business process and IT services have long been outsourced to offshore service […]

Dealing with jetlag: 5 tips based on experience

I have recently returned from a 10-day round-world trip, including 85 hours in airplanes and airports, with a number of speaking engagements and fortunately a little fun fitted in-between the travel. This brings me to 56 hours of timezone changes within the last two months. I already have another 25 hours of timezone changes scheduled […]

Keynote slides: The New World of Business

Yesterday I gave two keynotes at the Congreso Internacional de Retail in Lima Peru. The first keynote provided a big picture view of the changing world of business, while the second keynote focused on the future of retail. Here are the slides to my first keynote. The slides to the second keynote are here. As […]

Latin America’s growth and development is as exciting as East Asia’s

I am in South America this week, giving keynotes at the sCRM-CEM y Redes Sociales conference in Bogota and the Congreso Internacional de Retail in Lima. Latin America is a fascinating and exciting region, both culturally and economically. However the region, while highly visible in North America, does not tend to get much attention from […]

Driving retail success through visible uniqueness

My wonderful wife, the talented jewellery designer Victoria Buckley, has had her boutique in Sydney’s historical Strand Arcade for 21 years. The Strand is the best possible location for her in Sydney, with its classic Victorian architecture and rosta of leading Australian designers such as Akira, Alex Perry, Scanlan Theodore and sass & bide. The […]