Entries by Ross Dawson

Content series on strategy for a post-pandemic world

There is only one topic today: the COVID-19 pandemic and its potential trajectory. The scope of the pandemic is unprecedented in our lifetimes, and given how interconnected and interdependent our world is compared to previous generations, it is in many ways unique in human history. In the coming months and likely beyond I will be […]

In the future of work our avatars will collaborate in virtual worlds

Whlie virtual reality is currently solidly in the trough of disillusionment, it has always been evident that in the long term entertainment and interaction in virtual worlds will become commonplace. What has not been as evident to many is that much of that remote interaction will be between avatars of ourselves, with realistic representations of […]

The 5 elements of enhancing client relationship capabilities

Below is an excerpt from my book Developing Knowledge-Based Client Relationships 2nd Edition from Chapter 6 on Enhancing Client Relationship Capabilities: Implementing Key Client Programs. See links to details on my work as a strategy advisor on client relationship leadership and my keynotes and workshops on building exceptional client relationships. Enhancing Client Relationship Capabilities Every […]