User-contributed content is often far more up-to-date than other sources. I just stumbled across some interesting current news while browsing through Wikipedia’s List of crowdsourcing projects. The UK Conservative Party has launched Your Budget Response 2010, a website that is intended to allow anyone to identify problems, oversights and issues in the government’s budget, to […]
Some of my most interesting work in in helping clients create effective processes for participative strategy. The traditional approach to strategy is that it is generated in the executive suite or by highly-paid consultants, then it is communicated to staff, usually rather ineffectively. There is an increasing recognition that many people across the organization have […]
I just got off the phone with Kate Ehrlich of IBM Research, who I’ve known for many years and was one my co-authors for our California Management Review article Managing Collaboration: Improving Team Effectiveness through a Network Perspective. We had a great discussion about a variety of common interests, including where things are going in […]
I believe that governance is at the heart of effective Enterprise 2.0 implementation. While many shy away at the term, mainly because governance is usually focused on risk and limitations, I see it differently. True governance is just as much about ensuring that opportunities are taken as it is as about containing risk. Governance, done […]
On my earlier post on Social CRM Larry Irons asked a great question about how organizations can engage effectively with their customers and partners when much of their customer support is outsourced. While there are no easy answers, there are two organizational capabilities that are increasingly critical for success. The first is developing clear strategies […]
As I prepare a presentation to the senior staff at one of Australia’s more innovative universities later this week I just had a glance at the slides to a keynote I did back in 2002 to the Australian Library and Information Association. I used the image below showing five ways to add value to information. […]
I recently had a chat with R “Ray” Wang of Altimeter Group about what we’re up to and our respective business models. Among other things, Ray said that Altimeter wants to work in new spaces that others aren’t covering. ERP is boring. But Social CRM, for example, is on the leading edge of where value […]
I was recently interviewed for a report created by the executive forum Vistage, titled 12 Trends That Will Define Business in the “New Normal”. One of the key trends covered in the report in which they drew on my thoughts is reputation management, excerpted below. Trend 7: Reputation Management
Barracuda Labs’ annual report contains some interesting analysis of the online space, including Twitter and security issues. A few highlights: * Only 21% of Twitter accounts are active i.e. at least 10 followers/ 10 following/ 10 tweets * Even so, there has been an increase in activity from dormant accounts – 40% fewer accounts have […]
I am just back from Phuket in Thailand where I facilitated the offsite session of the top 120 executives of a major professional services firm in Asia. This is staple work for me. My role at these kind of events ranges from delivering a keynote presentation that brings forcibly home the key themes of the […]
