Word of mouth in Australia vs US – Apple is a stronger brand Down Under
At our Future of Influence Summit conference last year Sharyn Smith of Australian word of mouth agency Soup was one of the key local experts to speak. Given that Australian companies have been a fair bit slower than the US to take up broad word of mouth initiatives, it’s good to see what Soup are doing.
Soup has just released research on word of mouth in Australia they commissioned from the dominant US firm researching the space, Keller Fay.
Apparently Australians have 67.8 branded conversations each week, of which almost two-thirds are positive. Below are the headline results with a few quick comments
Top brand for overall word of mouth (both positive and negative)
Source: Soup