Pilots as a key instrument for improving organizational performance in a complex world

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I caught up this afternoon with Chris Bayley of Buffalo Canyon Consulting and we had a very interesting conversation about Web 2.0 in organizations. Chris asked me about the role of pilots, and in our ensuing discussion I refined my thinking on this a bit.

Examining how to run pilots plays a significant role in our Implementing Enterprise 2.0 report, with a full chapter on pilots and many aspects of our coverage of user adoption related to pilots. The center of our Enterprise 2.0 Implementation Framework is ‘Iterate and Refine’. Pilots and agile methodologies are critical to the ability of organizations to do that. Some companies are good at piloting, but many need to shift their attitudes and approaches to enable effectively establishing, managing, supporting, and closing down pilot projects.

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Implementing Enterprise 2.0: Free Chapter 4 – Key benefits and risks

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Continuing our series of free chapters from Implementing Enterprise 2.0, here is Chapter 4 on Key Benefits and Risks. For full details on the report and all the sample chapters go to the Implementing Enterprise 2.0 website.

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As shown in the Enterprise 2.0 Implementation Framework above, understanding the potential benefits and risks from Enterprise 2.0 that are relevant to the organization is critical to being able to engage in the cycle of value creation. These benefits and risks vary substantially across companies. Initiatives must be designed to draw out the greatest potential benefits, and fully address potentially risks and concerns. Chapter 7 on Governance, also available as a free download, examines how the understanding of the risks and benefits are applied in creating an enabling framework for the organization.

The Key Risks and Benefits chapter contains:

* Assessing the relevance of risks and benefits to your organization

* Table of key potential benefits of implementing Enterprise 2.0

* Table of key risks and concerns in implementing Enterprise 2.0

* Risks of NOT implementing Enterprise 2.0

You can also just download the pdf of Chapter 4.


Implementing Enteprise 2.0: Chapter 4 – Key Benefits and Risks

Des Walsh video interviews at Enterprise 2.0: Chris Lampard, Jenny Williams, Peter Williams

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Social media commentator extraordinaire Des Walsh attended Enterprise 2.0 Executive Forum, and did a number of short video interviews with speakers at the event.

The first three interviews including both the blog posts and the videos are below.

Chris Lampard, Corporate Express

Des Walsh blog post on Chris Lampard interview

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Implementing Enterprise 2.0: Chapter 2 on Web 2.0 and the Enterprise

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In the wake of our recent launch of the Implementing Enterprise 2.0 report, we are providing a number of free sample chapters. For full details and all the sample chapters go to the Implementing Enterprise 2.0 website.

Chapter 2 on Web 2.0 and the Enterprise uses our extremely popular Web 2.0 Framework as a foundation.

New content includes:

* Table covering Web 2.0 tools with examples of both open web and enterprise use

* Key issues in adapting Web 2.0 tools to enterprise use.

We are keen for input into the next versions of the report, so let me know your suggestions!

Implementing Enterprise 2.0 – Chapter 2 Implementing Enterprise 2.0 – Chapter 2 Ross Dawson

Changing gears – onto the future of influence and new ventures!

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My readers will have seen a massive focus on Enterprise 2.0 in this blog for the last few months, as I have been preparing, promoting and running the Enterprise 2.0 Executive Forum in Sydney and Enterprise 2.0 Executive Briefing in Melbourne, and writing and publishing Implementing Enterprise 2.0, which is rapidly becoming the reference in the field. Moving forward I will continue to be deeply involved in Enterprise 2.0 through my client work, and will also be releasing a lot more content from the report.

However I am now in the process of shifting gears. Last year I realized that a large proportion of my interests could be encapsulated in two key themes:

The future of the enterprise

The future of influence

The first examines how organizations will evolve and what they must do to be successful in an intensely complex and competitive world. The second looks at how messages disseminate when traditional media is being trumped by social media. Together they bring together the inside and the outside, the twin domains in which open communication is transforming business and society.

Having focused deeply for a while on the future of the enterprise, for the next period my attention will shift significantly to the future of influence.

I have studied and worked on influence networks for much of the last decade. Among other activities, I wrote about influence networks in Chapter 6 of Living Networks and published what was then the first detailed study of influence networks in B2B marketing: How Technology Purchasing Decisions are Really Made. However so far I haven’t written up most of my ongoing research and work in the space.

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Launch of Implementing Enterprise 2.0 Framework

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A centrepiece of our recently launched Implementing Enterprise 2.0 report is an Implementing Enterprise 2.0 Framework. Click on the image below to download the Implementing Enterprise 2.0 Framework pdf, which includes references to the relevant chapters for each of the action steps. Some of the chapters referred to are available for download from the Implementing Enterprise 2.0 downloads page.

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The central aspect of the framework is that it is iterative. Where you begin on the cycle depends on your organization. Some will begin in the upper left domain of Understanding Drivers, by understanding the drivers. Others will start in the lower right domain of Supporting Initiatives by identifying and supporting existing initiatives that people have begun of their own initiative.

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Launch of Implementing Enterprise 2.0: using software versioning for books

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We have just launched our Implementing Enterprise 2.0 report, encapsulating in a neat package (almost) all you need to know to create massive value with Enterprise 2.0 technologies and approaches in your organization.

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Our www.ImplementingEnterprise2.com website includes a number of free chapters and resources, which I’ll feature in more detail here later, as well as ordering information.

One of the key aspects of the report is that it is versioned. Version 1.1, available on Amazon.com, includes just a few small fixes from the 1.0 version that we produced for a limited audience. Now we can get down to the more significant modifications that will eventually see this as a highly refined and revised version 2.0, 3.0 and beyond.

That evolution will be largely based on feedback from readers. We will soon introduce a feedback forum on the report website to gather suggestions and input, though we’re always keen to get ideas in any format.

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mX newspaper: Blogs to conquer the office – prepare for the workplace of the future

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mX_030309.jpgLast week mX newspaper in Melbourne (the city’s largest free newspaper with readership of over 300,000) had a little story on Blogs to conquer the office based on an interview with me. The article was originally intended to cover the upcoming Enterprise 2.0 Executive Briefing which was run last Thursday in Melbourne, though the final article just covered some of the forthcoming shifts in the workplace (slightly mangled in the journalistic process).

Hopefully these kinds of messages will eventually filter through this kind of mass audience to help accelerate these trends. Full text of the article below, or click on the image for a scan of the article.

Blogs to conquer the office

Blogs, wikis and social networks are the future of the Australian workplace.

Organisations which block employee access will be punished for their lack of vision within five years.

And email, which transformed workplaces late last century, will be a thing of the past.

Futurist Ross Dawson, chairman of Future Exploration Network, said companies embracing Web 2.0 – interactive internet use and web-based applications – would result in unrecognisable workplaces within five years.

Graduates and tech-savvy workers were bringing blogs, virtual worlds and social networks into the workplace, which improved communication, efficiency and productivity, Dawson said.

“I am not saying that if you use blogs you will be more successful, but those organisations that try to avoid any use of Web 2.0 in their organisations are going to find it far more difficult to attract talented people and to be competitive,” Dawson said.

At the expense of email, blogs and wikis are becoming popular methods of project management.

“If you use a blog or a wiki, (anyone) can update the most recent info and, at a glance, can see what has been done most recently by who and be updated using RSS (web feed Really Simple Syndication),” he said.

Summary of Twitter stream from Enterprise 2.0 Executive Forum

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At Enterprise 2.0 Executive Forum last week the event hit #1 on Twitter globally, reflecting both the frantic Twitter activity at the event and the degree of interest and discussion from people following the event on Twitter around the world.

If you want the full richness of the discussion on the day, go to the complete Twitter stream for #e2ef. To make it a bit more accessible, we’ve created a quick summary of around 250 of the most interesting and useful Twitters on the day, sorted by topic. Apologies if we missed out your favorite tweets in our scan!

The Twitter summary is divided into categories:

* OVERALL COMMENTS

* ABOUT TWITTER

* IMPLEMENTING ENTERPRISE 2.0 REPORT

* CASE STUDIES

* JP RANGASWAMI

* IBM

* SOCIAL NETWORKS PANEL

* DAVID BACKLEY

* WORKSHOPS

* ROSS DAWSON

* CLOSING PANEL

OVERALL COMMENTS

chieftech: hat tip to @rossdawson for the facilities – wifi and power available at each table! #e2ef

PRIANational: Thanks to @rossdawson and the team for the enterprise 2.0 conference was fantastic… #e2ef

trib: @jkerrstevens you’d be enjoying #e2ef if you were here

GWhiteOz: #e2ef this event is a good reminder why it’s important to still do things in person and not sitting behind a screen

LeslieCBarry: Excellent day at #e2ef – thought provoking, great speakers and loads of food for thought. Well one, Ross and team!

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Enterprise 2.0 Executive Forum: media coverage and commentary round-up

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A quick review of of media coverage and commentary on the Enterprise 2.0 Executive Forum yesterday. Let me know if there’s anything missing here.

Computerworld: Social networking in business: plan less for less pain

Coverage of the social networking panel at the Enterprise 2.0 Forum

ITNews: Westpac reality check on Web 2.0

Review of comments on Westpac’s technology initiatives

National Business Review: Westpac pulls plug on virtual reality training

Comments on Westpac’s use of Second Life and online initiatives

The Metaverse Journal: Enterprise 2.0 and virtual worlds and a free discussion paper download

Discussion of the Forum and insights and content from the virtual worlds in the enterprise workshop

Social Media and Cultural Communication: Here at Enterprise 2.0

Notes on the day from Angelina Russo

Brad Howarth: Live from Enterprise 2.0 Executive Forum 2009

More from Enterprise 2.0 Executive Foum 2009

Reporting on the morning sessions at the event.

Innotecture: Playing Nice: Developing Guidelines and Policies for Social Software Use

Detailed content from the event workshop run by Matt Moore

mab397: A summary of points tweeted from Enterprise 2.0 Executive Forum

Des Walsh: Enterprise 2.0 Executive Forum Cover it Live

Complete event coverage including Twitter feeds and Des’s commentary

[UPDATE – ADDITIONAL COVERAGE]

Kate Carruthers 1: Key enablers for Enterprise 2.0

Thoughts from the Forum on five key issues for organizations implementing Enterprise 2.0.

Kate Carruthers 2: 5 Key issues for Enteprise 2.0

List of top 10 enablers for Enterprise 2.0 based on content and conversations at the Forum

Des Walsh: Perfect Setting for Enterprise 2.0 Executive Forum

Review of the Forum including announcement of forthcoming interviews with presenters.

If you want to get more details on the event and responses, definitely check out the complete Twitter stream for #e2ef, which was for a period yesterday the most active topic on Twitter globally.