The future of customer experience: Spotify (and most products) need a serendipity dial

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Driven by frustration with the Spotify algorithm I have just posted an Idea Submission on the Spotify community website titled Introduce a serendipity dial. What I wrote is copied below, click on the link and vote it up if you like it!
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The next year and beyond: implications of shifting from pandemic to endemic COVID

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We’ve come a long way this year. Currently over 50% of Americans, close to 60% of Western Europeans, and 24% of the global population have been fully vaccinated against COVID. Every day around one in 200 people in the world receives a vaccination.

Of course this does not portend the end of COVID. This is underlined by recent data from Israel, where there are around 8000 cases daily, despite 78% of the population being double vaccinated.

Pandemic (from pan meaning ‘all’) is used to describe an epidemic that has spread across nations and sometimes the world. Endemic refers to diseases that may be widespread, but with relatively consistent numbers over extended periods.
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In the future what will we look back at in horror about our world today?

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An article in Sydney Morning Herald today, What we do now that will be unfathomable by 2050, looks at what we might not be able to imagine about our lives today.

The piece quotes me on cars and parking:
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Improvisational theater and the free flow of ideas

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I recently was interviewed by Christina Gerakiteys for SingularityU Australia’s podcast series Inspire for Impact in a very enjoyable conversation. You can listen to the half hour episode here: Zen, Improvisation and Collaborative Value.

The premise of the podcast is asking for 5 points of inspiration for impact in my life. I chose to speak about:
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If you help bring the networks to life… you will create success for yourself

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My book Living Networks was dedicated to “all those wonderful people in the world who are bringing the networks to life with their energy and passion”.

It is of course now abundantly clear that networks are the underlying structure of business and society.

Seminal social networks (in their pre-digital sense) pioneer Ron Burt proposed the term ‘structural holes’ to refer to the connections between people that did not exist but could create value.
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The power of giving away 50% of your profits

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Companies giving away a percentage of their profits to charity is the result of two trends converging: nonprofits becoming more commercial, and fully commercial businesses seeking to have a social impact. But deciding to give 50% is the perfect result, according to futurist Ross Dawson.

“We have for-profit organisations, which increasingly are trying to have a social impact, and we have not-for-profits legislated to reinvest all their profits,” says Dawson.

“But there is incredible power in the model of giving away 50%.”
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The coming rise of virtual professional service firms in a COVID world

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I have been thinking and writing about the rise of virtual professional service firms for over two decades, since my first book.

Professional services are, by definition, delivered by experienced professionals. While there are significant reasons for teams of professionals creating value for clients to be co-located, they very often are not, even in traditional firms.

From the beginning of our highly connected century companies like Axiom Legal have been helping clients access top-tier professionals without the unnecessary and substantial costs of office space and partner leverage (i.e. paying for the partners’ new sports cars when an associate is doing the work).
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Summary of the new US Intelligence Global Trends report on 2040

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The US National Intelligence Council has been using scenario methdologies to look into the future since the 1990s.

Today they released the 7th edition of their Global Trends report, examining the risks and challenges of the next 20 years.

Below I have selected some visual highlights from the 156 page report that distill some of key insights.
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Innovation Strategy Cheat Sheet: a succinct guide to setting your innovation course

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On Friday I spoke at the Distinguished Leadership & Innovation Conference organized by the Caribbean’s premier business school Arthur Lok Jack Global School of Business.

I delivered the opening keynote on Shaping the Future of Business and also a workshop on Building and Implementing an Innovation Strategy.

Since it was a brief workshop to cover a very big topic I shared an Innovation Strategy Cheat Sheet with attendees, shown below, and as an interactive workshop took them through the issues they need to consider in creating an effective innovation strategy. Click here or on the image below to download the full page pdf.
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