How AI could block the massive economic and social opportunity to tap hidden talent

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‘Hidden workers’ – those unemployed or underemployed seeking work who are not visible because of companies’ hiring processes – are a massive lost opportunity to society as well as business.

An incisive Harvard Business School study points to over 27 million US workers (no doubt the scope is similar in other nations) whose capabilities are underutilized.
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Beyond Zoom fatigue: next generation 3D and holographic calls

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I was recently interviewed on the Sunrise breakfast TV program on the next phase of video calling, which will shift to far more immersive technologies.

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The future of customer experience: Spotify (and most products) need a serendipity dial

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Driven by frustration with the Spotify algorithm I have just posted an Idea Submission on the Spotify community website titled Introduce a serendipity dial. What I wrote is copied below, click on the link and vote it up if you like it!
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The next year and beyond: implications of shifting from pandemic to endemic COVID

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We’ve come a long way this year. Currently over 50% of Americans, close to 60% of Western Europeans, and 24% of the global population have been fully vaccinated against COVID. Every day around one in 200 people in the world receives a vaccination.

Of course this does not portend the end of COVID. This is underlined by recent data from Israel, where there are around 8000 cases daily, despite 78% of the population being double vaccinated.

Pandemic (from pan meaning ‘all’) is used to describe an epidemic that has spread across nations and sometimes the world. Endemic refers to diseases that may be widespread, but with relatively consistent numbers over extended periods.
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In the future what will we look back at in horror about our world today?

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An article in Sydney Morning Herald today, What we do now that will be unfathomable by 2050, looks at what we might not be able to imagine about our lives today.

The piece quotes me on cars and parking:
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Improvisational theater and the free flow of ideas

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I recently was interviewed by Christina Gerakiteys for SingularityU Australia’s podcast series Inspire for Impact in a very enjoyable conversation. You can listen to the half hour episode here: Zen, Improvisation and Collaborative Value.

The premise of the podcast is asking for 5 points of inspiration for impact in my life. I chose to speak about:
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If you help bring the networks to life… you will create success for yourself

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My book Living Networks was dedicated to “all those wonderful people in the world who are bringing the networks to life with their energy and passion”.

It is of course now abundantly clear that networks are the underlying structure of business and society.

Seminal social networks (in their pre-digital sense) pioneer Ron Burt proposed the term ‘structural holes’ to refer to the connections between people that did not exist but could create value.
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The power of giving away 50% of your profits

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Companies giving away a percentage of their profits to charity is the result of two trends converging: nonprofits becoming more commercial, and fully commercial businesses seeking to have a social impact. But deciding to give 50% is the perfect result, according to futurist Ross Dawson.

“We have for-profit organisations, which increasingly are trying to have a social impact, and we have not-for-profits legislated to reinvest all their profits,” says Dawson.

“But there is incredible power in the model of giving away 50%.”
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The coming rise of virtual professional service firms in a COVID world

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I have been thinking and writing about the rise of virtual professional service firms for over two decades, since my first book.

Professional services are, by definition, delivered by experienced professionals. While there are significant reasons for teams of professionals creating value for clients to be co-located, they very often are not, even in traditional firms.

From the beginning of our highly connected century companies like Axiom Legal have been helping clients access top-tier professionals without the unnecessary and substantial costs of office space and partner leverage (i.e. paying for the partners’ new sports cars when an associate is doing the work).
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