Entries by Ross Dawson

Disruptive innovation in professional services: the value in expertise

The concept of disruptive innovation is now well-recognized in business. It was originally described by Clayton Christensen almost exclusively in terms of products – often technology-based – such as storage devices. Disruptive innovation can happen in any industry, however it can need translation and interpretation for other domains such as services. I recently I ran […]

Designing content for the reality of multi-screen access: smartphone, tablet, PC, TV

The relatively recent rise of smartphones and tablets has changed how we use tech and how we consume news. However, while they have eroded usage of the long established interfaces of PCs, laptops, and TVs, they certainly haven’t supplanted them. This has lead us to the dawning of new phase in which a large proportion […]

The law of requisite variety: Why flexibility and adaptability are essential for success

I first came across the law of requisite variety almost 20 years ago. Ross Ashby proposed the idea in his 1956 book An Introduction to Cybernetics (see p.202-218), and expanded on it in his paper Requisite variety and its implications for the control of complex systems. The idea became one of the foundational concepts of […]

Prediction: Video-conferencing will help drive increased business travel

Yesterday I gave the opening keynote at Global Business Travel Association Australia/NZ’s annual conference, on The Future of the Global Economy: The Opportunities. My keynote focused on the major economic, technological, and social shifts under way and how they impact business travel and how it is managed in organizations. Clearly a particularly pointed issue in […]

Research on the declining credibility of established news organizations – this creates opportunities for new ones

Pew Research Center has just released the latest results in an study that has been running since 1983 on the credibility of US news organizations under the title Further Decline in Credibility Ratings for Most News Organizations. Some of the data is shown below. Source: Pew Research Center for the People & The Press

Launch of We’re Looking For Talent – the foundation of a crowd business model

We have just launched our new recruitment site We’re Looking For Talent. Crowd business models are a major theme for us in our publishing and events. They are also at the heart of the AHT Group business model. As we build our businesses we want to see how far we can take the use of […]