Futurist conversation: Ross Dawson and Gerd Leonhard on the future of money

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My friend and fellow futurist Gerd Leonhard, who runs The Futures Agency (which I am part of), was recently in Sydney for a speaking engagement. We took the opportunity to record a series of conversations on the future. Here is our conversation on the future of money.

The key points we make are:
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The current 10 most viral video ads

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Contagious Magazine does a regular Most Contagious Viral Video Chart Round Up. It’s not clear what criteria they use to rank the videos, but they clearly are all enormously contagious videos.

Go to the current Most Contagious Viral Video Chart Round Up on Contagious for the full list of the top 20 viral videos, plus some interesting commentary. The top 10 videos are below – there is some awesome entertainment in there to while a way a moment, and in some cases become inspired…

1. T-Mobile: Angry Birds Live

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The dilemma for professionals: How do you respond to anonymous leaks and slander?

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Today’s Australian Financial Review has an interesting article titled “Watch out for the spook in the navy blue suit” which looks at how professionals can respond to anonymous slander, quoting me and a few others.

It looks at FirmSpy, which is a site that provides gossip about Australian professional firms, notably law firms and the local arms of the Big 4 accounting firms. FirmSpy provides insights into internal issues such as bullying, sexual harassment, and staff satisfaction and turnover, resulting in Australian Financial Review calling it “Australia’s own Wikileaks for lawyers and accountants”.

For those accused of wrongdoing, there are limited possibilities for response. The article says:
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Integrating social media into cross-channel customer relationships

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Una giornata di pioggia e di sole
A week ago I was in Sanya, China, where I gave the guest keynote at the NICE Interactions 2011 conference.

NICE Systems’ history is in providing voice recording and analytics to companies with many customer interactions, such as banks and telcos, for customer services and security. From there it has morphed into providing a series of broad-based platforms to improve customer interactions across channels.

In the world of Customer Relationship Management, an increasingly important and now dominant issue is effectively managing relationships across channels. The critical ‘single customer view’ becomes more difficult yet ever more important as new channels such as chat, mobile apps, and a variety of social media are added to existing customer communication channels.
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Google+ may miss the big opportunity: spanning internal and external social networks

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I was delighted to get an invite to Google+. Then amazed when I was told I can’t use Google+ because we use Google Apps.

It seems that Google is expecting to make Google+ available to Google Apps users “in a few months” with some .edu users possibly trialling it sooner. As many others have expressed, it is very frustrating to be delayed several months into the hottest new social space because we are more dedicated Google users than others.

Andy Pattinson kindly pointed me to the following video and form for ‘entities’ (companies, brands etc.) to apply for a Google+ profile.

This is fair enough, but it is coming from exactly the same mindset as Facebook. Individuals build social networks around their Profiles, and companies, brands, media etc. build Pages (in Facebook) in which there are slightly different parameters on how you communicate with their network.
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Changing your Twitter profile = creating a new identity

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Yesterday I updated my Twitter profile after not having changed it for well over a year. The image and words are now:

Futurist/ Entrepreneur/ Keynote Speaker/ Author and contributor to global brain. A visual slice of my neural activity: https://bit.ly/AHTGpBizModel

In my keynotes on social media and success in a connected world I tell the audience that how you are seen online IS your identity. In our social media profiles we can select just an image and a few words that many will use to form their views of you.
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On my 3rd Twitter birthday: 7 reasons Twitter is central to my life

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Earlier today I noticed it’s three years since my life on Twitter began. At the time I wrote about my belated entry to Twitterland.

It now seems strange to me that I was such a late starter compared to many other connected folk, given that Twitter is now so central to my life.

The primary reason I held off getting started on Twitter was that I felt that my blog was my primary space for content sharing, and I didn’t want to divide my limited spare attention across platforms. I now know that blogs and Twitter are highly complementary. Yes Twitter can be time-consuming. But the rewards are absolutely worthwhile.

Here are 7 reasons why Twitter has become central to my life.
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Keynote: The Business Opportunities of the Future

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This morning I gave the keynote at the MyBiz Expo 2011, on Business Opportunities of the Future.

I had been interviewed for the cover story of February edition of MyBusiness magazine on which industries will prosper and shrink in the decade ahead. I shared some thoughts on the blurring boundaries of industries, and some specific ideas on what sectors to delve into and avoid (on which I’ll share more in a future post).

Below are the slides from my presentation, which include discussion of emerging business opportunities as well as a detailed view of my Success in a Connected World framework. As usual, be warned that the slides are not intended to stand alone but to provide visual support to my presentation.

Keynote: Social Media in Fashion Retailing

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Tomorrow morning I am giving a keynote to the managers of a national shopping center group about the power of social media in retail, focused on fashion.

Here are the slides for my keynote. As always, the slides are not intended to stand alone, but to provide visual support for my presentation.

The presentation covers three domains:
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List of the top 100 Twitter cities in the world

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While Twitter started in the US, it is now a global activity. Below, courtesy of Twitter Grader’s Top Cities, is the list of the current top 100 cities in the world on Twitter, based on the total number of users who put that city in their location setting.

We have color-coded it to make it easier to see the distribution:
North America: 52 (of which 5 in Canada)
Europe: 20 (of which 9 in UK)
Asia: 16
Latin America: 7
Oceania: 5

See below for the full list. How does your city rank? Is it higher or lower than you would expect?
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