Today, even an Android smartphone has more computational power than did the world’s most powerful supercomputer just a couple of decades ago. Yet, few public relations pros have updated the way they work to take advantage of the capabilities now available to them.
It is true that public relations is at least in part a people business, and human relations are naturally resistant to digitization.
Even so, the tools I discuss here have boosted my productivity dramatically. In 2015, Juwai.com generated more than $80 million of media coverage, without an agency and with just one internal person dedicated to PR (me). Moreover, I have operated in another time zone and on another continent from most of the Juwai.com team.
So, here are some tips on using productivity-enhancing tools. They have helped Juwai.com place stories everywhere from CNBC and the New York Times to China Daily and Nikkei Asian Review.
Evernote
Evernote is like the notebook where your mother used to keep her recipes (or maybe it was your father – no stereotypes here).
Unlike that notebook, Evernote can never get full. You can insert any sort of document, picture or video. It is completely searchable, easy to organize and even shareable with people who don’t have an account.
I have one Evernote notebook for news related to Juwai.com, which I share with Sales and Marketing. Another shared notebook stores content that I have created, and a third holds confidential files, which I share with no one. I clip items directly from my Chrome browser, iPad and even iPhone.
Evernote makes it easy for me to store and retrieve much more information than was ever possible before.
Apple Devices
You may prefer Android or Windows. By all means stick with what works for you.
As for me, I find Apple’s smooth, intuitive software makes work more fun.
The ease with which I can manage and produce files, photos, audio and video saves me countless hours on creative tasks. My MacBook Pro laptop is so portable that I take notes on it in meetings.
As for the iPad, it is a vast improvement over wading through a stack of newspapers and magazines each morning. Believe it or not, the iPad is also an excellent tool for writing, because it allows you to more easily narrow your focus down to the project at hand. Turn off all but the most important notifications in Settings, and you can compose without distraction.
The iPhone is so powerful that I have more than once worked entire afternoons with no other device, and been nearly as effective as I would have been with the laptop.
For greatest productivity on all of your Apple devices, in ‘Settings’ enable the dictation feature so you can compose an email or an article as quickly as you can speak the words.
Also, be sure to create official email signatures on your portable devices, so you look professional.
Contactually
If you want to be good at public relations, you can’t let opportunities fall through the cracks. And, you need to make the most of the relationships you have.
After trying many, many contact and task managers, I have finally settled on this one. Officially billed as a CRM, Contactually works nearly as well for the public relations pro as the salesperson.
I use sales pipelines to track stories I am pitching. Contactually automatically creates tasks when I need it to. I rely on its built-in email templates and bulk emailing to easily send personalized messages to large numbers of individuals. Contactually could make it easier to sort contacts, and its mobile apps are atrocious. Still, it is the best relationship manager I have seen for PR pros.
Factiva and Meltwater
News databases and clipping services let you research the media environment before you pitch, and communicate the value you are generating after you collect your clips.
Factiva has much more powerful search functions, but several times a week Meltwater sends me clips that Factiva has overlooked. I recommend both if budget permits.
Vuelio
A subscription media contact database is helpful for those occasions when you need to reach someone new. It is expensive but useful, especially if you can share the cost among a team.
I have found Vuelio has slightly better lists for the international media I often pitch.
Skype and Viber
I place calls to every continent on almost a daily basis, which would be prohibitively expensive via my regular mobile phone service. Nor can I always wait until I am able to use a landline.
These two services allow me to call any phone, anywhere in the world, for pennies. Usually, call quality is better with Viber. On the other hand, colleagues and journalists are more likely to have a Skype account, which enables video chats and text messaging. You can even use Viber’s and Skype’s smartphone apps when you do not have Wi-Fi service, over your regular mobile signal.
Ulysses
One reason public relations is such a rewarding career is that you get to both work intensively with others and also spend time on your own — thinking and writing.
This is my favorite software for writing. Ulysses makes it extremely easy to organize files, but really shines in providing a clean, inviting workspace for putting down your thoughts. Just about every media release, op-ed, messaging brief and piece of web content that I create starts here.
My final advice is to keep experimenting and not let yourself be limited by what your employer will pay for. Invest a few of your own dollars to try promising apps or devices, and it will more than pay off in the long run.
The future of healthcare: big data, tele-health, community care and more
By Ross DawsonDuring Australian Healthcare Week on March 15-17, I will be delivering two keynotes on the future of healthcare, at the Health Facilities Design & Development conference and the Healthcare Efficiency Through Technology conference.
In the lead-up to the conference, an article Healthcare 2020: what will the future of healthcare look like in Australia? draws on an interview with me to explore this space. Below are just a few excerpted quotes from the extensive interview with me:
On big data and data sharing
Read more →
The evolution of the CIO – the transformation of the role of the Chief Information Officer
By Ross DawsonI was recently interviewed by Mark Pesce for Lenovo’s ThinkFWD CIO Podcast Series on ‘The Evolution of the CIO’.
The audio of the podcast can be found on the ThinkFWD website.
In the podcast Mark asked me to delve into the details of my Future of the CIO framework, shown below.
Read more →
How the next generation – and all of us – will save the world
By Ross DawsonI was recently interviewed for an article Why the world will be better in gen Y’s hands. Below are some excerpts from the article (by the way I’m not a Dr., but I won’t object :-) )
The impact of these powerful attitudinal shifts are playing out in the workforce and how organizations attract talent.
Read more →
Live Event: The Power of Video Live-Streaming for PR
By Ross DawsonVideo live-streaming, characterized by apps such as Periscope, Meerkat and Blab, is an exciting and rapidly growing space, with exceptional relevance to PR and all communications.
In our Thought Leader Series on What to Expect in 2016, Trevor Young’s view on 2016 wsa “I’m bullish on video live-streaming”. An earlier article on this publication explained How Brands Are Using Live Video Events: The Opportunity for PR.
To help PR professionals engage successfully with these new platforms, we are running a video live-streaming event, featuring some of the top people in the field. You can experience the Blab platform in action, listen to their insights, and engage directly in conversation. See you on the Blab!
The Power of Video Live-Streaming for PR
Featuring:
Mark Fidelman, Managing Partner, Evolve! & Author, Socialized!
Suzanne Nguyen, Future Geek & Meerkat Top 25 user
Trevor Young, Founder, PR Warrior & Author, microDOMINATION
US PST: Thu Feb 4th, 4:00-4:30pm
US EST: Thu Feb 4th, 7:00-7:30pm
Australia EST: Fri Feb 5th, 11:00-11:30am
Singapore/HK: Fri Feb 5th, 8:00-8:30am
REGISTER FOR FREE HERE!
9 Pieces of Technology You Can Use to Do Better PR
By Dave PlatterToday, even an Android smartphone has more computational power than did the world’s most powerful supercomputer just a couple of decades ago. Yet, few public relations pros have updated the way they work to take advantage of the capabilities now available to them.
It is true that public relations is at least in part a people business, and human relations are naturally resistant to digitization.
Even so, the tools I discuss here have boosted my productivity dramatically. In 2015, Juwai.com generated more than $80 million of media coverage, without an agency and with just one internal person dedicated to PR (me). Moreover, I have operated in another time zone and on another continent from most of the Juwai.com team.
So, here are some tips on using productivity-enhancing tools. They have helped Juwai.com place stories everywhere from CNBC and the New York Times to China Daily and Nikkei Asian Review.
Evernote
Evernote is like the notebook where your mother used to keep her recipes (or maybe it was your father – no stereotypes here).
Unlike that notebook, Evernote can never get full. You can insert any sort of document, picture or video. It is completely searchable, easy to organize and even shareable with people who don’t have an account.
I have one Evernote notebook for news related to Juwai.com, which I share with Sales and Marketing. Another shared notebook stores content that I have created, and a third holds confidential files, which I share with no one. I clip items directly from my Chrome browser, iPad and even iPhone.
Evernote makes it easy for me to store and retrieve much more information than was ever possible before.
Apple Devices
You may prefer Android or Windows. By all means stick with what works for you.
As for me, I find Apple’s smooth, intuitive software makes work more fun.
The ease with which I can manage and produce files, photos, audio and video saves me countless hours on creative tasks. My MacBook Pro laptop is so portable that I take notes on it in meetings.
As for the iPad, it is a vast improvement over wading through a stack of newspapers and magazines each morning. Believe it or not, the iPad is also an excellent tool for writing, because it allows you to more easily narrow your focus down to the project at hand. Turn off all but the most important notifications in Settings, and you can compose without distraction.
The iPhone is so powerful that I have more than once worked entire afternoons with no other device, and been nearly as effective as I would have been with the laptop.
For greatest productivity on all of your Apple devices, in ‘Settings’ enable the dictation feature so you can compose an email or an article as quickly as you can speak the words.
Also, be sure to create official email signatures on your portable devices, so you look professional.
Contactually
If you want to be good at public relations, you can’t let opportunities fall through the cracks. And, you need to make the most of the relationships you have.
After trying many, many contact and task managers, I have finally settled on this one. Officially billed as a CRM, Contactually works nearly as well for the public relations pro as the salesperson.
I use sales pipelines to track stories I am pitching. Contactually automatically creates tasks when I need it to. I rely on its built-in email templates and bulk emailing to easily send personalized messages to large numbers of individuals. Contactually could make it easier to sort contacts, and its mobile apps are atrocious. Still, it is the best relationship manager I have seen for PR pros.
Factiva and Meltwater
News databases and clipping services let you research the media environment before you pitch, and communicate the value you are generating after you collect your clips.
Factiva has much more powerful search functions, but several times a week Meltwater sends me clips that Factiva has overlooked. I recommend both if budget permits.
Vuelio
A subscription media contact database is helpful for those occasions when you need to reach someone new. It is expensive but useful, especially if you can share the cost among a team.
I have found Vuelio has slightly better lists for the international media I often pitch.
Skype and Viber
I place calls to every continent on almost a daily basis, which would be prohibitively expensive via my regular mobile phone service. Nor can I always wait until I am able to use a landline.
These two services allow me to call any phone, anywhere in the world, for pennies. Usually, call quality is better with Viber. On the other hand, colleagues and journalists are more likely to have a Skype account, which enables video chats and text messaging. You can even use Viber’s and Skype’s smartphone apps when you do not have Wi-Fi service, over your regular mobile signal.
Ulysses
One reason public relations is such a rewarding career is that you get to both work intensively with others and also spend time on your own — thinking and writing.
This is my favorite software for writing. Ulysses makes it extremely easy to organize files, but really shines in providing a clean, inviting workspace for putting down your thoughts. Just about every media release, op-ed, messaging brief and piece of web content that I create starts here.
My final advice is to keep experimenting and not let yourself be limited by what your employer will pay for. Invest a few of your own dollars to try promising apps or devices, and it will more than pay off in the long run.
Reinvent Australia: how can we shape a positive future for nations?
By Ross DawsonA few days ago I attended the launch event of Reinvent Australia, organized by Annalie Killian of Amplify Festival at PwC’s Sydney offices. It was a very interesting event, digging into the issues of how we can bring together many people’s ideas to create better futures for nations.
Graham Kenny, President of Reinvent Australia, described the organisation as a collaborative initiative to create a conversation on a shared vision for the nation. The bottom line of its endeavors is to increase the quality of life for all Australians, by influencing government and business in how they work.
Kenny quoted Henry Mintzberg in a recent Harvard Business Review article, Rescuing Capitalism from Itself.
Read more →
Thought Leaders on What to Expect in PR in 2016: Story and Content
By Ross DawsonWhat should we expect for PR in 2016? We asked top industry thought leaders for their thoughts.
Three powerful themes emerged from their responses:
– Scope and Breadth (Click link for insights)
– Science, Data and Analytics (Click link for insights)
– Story and Content (Insights below)
On story, content, and channels, Michael Brenner of Marketing Insider Group points to the power of storytelling, Mark Schaefer of Schaefer Marketing Solutions says we need to focus on content, Lars Voedisch from PRecious Communications explores how content marketing and story telling can bring results, while Trevor Young looks to the potential of video live-streaming.
Read the insights on story and content from these top thought leaders below.
Michael Brenner, CEO, Marketing Insider Group
Follow on Twitter: @BrennerMichael
Mark W. Schaefer,Executive Director, Schaefer Marketing Solutions and author of The Content Code
Follow on Twitter: @markwschaefer
Lars Voedisch, Managing Director, PRecious Communications
Follow on Twitter: @larsv
Trevor Young, Founder and Chief, PR Warrior
Follow on Twitter: @trevoryoung
Thought Leaders on What to Expect in PR in 2016: Science, Data and Analytics
By Ross DawsonWhat should we expect in PR and communications in 2016? We asked top thought leaders for their insights.
Three powerful themes emerged from their responses:
– Scope and Breadth (Click link for insights)
– Science, Data and Analytics (Insights below)
– Story and Content (Click link for insights)
The importance of data and science in taking PR forward stood out. Fred Bateman of Bateman Group points to the analytical capabilities required, Blogger and Author Jeff Bullas says PR is now a science, while Futurist Carmen Villadar looks at the role of data science in a social context.
Read the insights on science, data, and analytics from these top thought leaders below.
Fred Bateman, Owner, Bateman Group
Follow on Twitter: @fredbateman
Jeff Bullas, Blogger, Author, Strategist and Speaker, JeffBullas.com
Follow on Twitter: @jeffbullas
Carmen Villadar, Futurist, #AIoT
Follow on Twitter: @digitalfemme
Thought Leaders on What to Expect in PR in 2016: Scope and Breadth
By Ross DawsonWe asked global thought leaders in PR and communications what they expect in 2016.
Three powerful themes emerged from their responses:
– Scope and Breadth (Insights below)
– Science, Data and Analytics (Click link for insights)
– Story and Content (Click link for insights)
The theme of increasing breadth and scope of what PR needs to become was particularly important. Lucy Allen of LEWIS points to PR agencies crossing over to encompass paid as well as earned media, Grey Healthcare Group’s Erin Byrne sees PR going beyond its traditional role to be at the center of corporate marketing and communications, Tracey Follows of AnyDayNow expects the growth of internal comms to drive customer experience, and Marian Salzman of Havas PR looks at the breadth of experience that PR professionals need to succeed.
Read the insights on the increasing scope and breadth of PR from these top thought leaders below.
Lucy Allen, Executive Vice President and Chief Strategy Officer, LEWIS
Follow on Twitter: @lucya
Erin Byrne, Chief Client Officer, Grey Healthcare Group
Follow on Twitter: @ErinByrne
Tracey Follows, Founder and Futurist, Any Day Now
Follow on Twitter: @tracey_lou
Marian Salzman, Chairman, Global Collective, Havas PR and CEO, Havas PR North America
Follow on Twitter: @mariansalzman
Big game changers: Immersive reality and customer robot service
By Ross DawsonAn article in yesterday’s Sydney Morning Herald, Five business trends set to shape 2016, asked three business “clairvoyants” what innovations small business will see in 2016: Craig Rispin, Jon Tanner, and myself.
Here are a couple of the quotes from me:
On Immersive Reality:
On Automation:
Here are videos of these robots:
Companies large and small need to be actively thinking about and exploring how these kinds of new technologies will change their business, and how they can seize the emerging opportunities.