Why PR Shouldn’t Fear a Recession

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Almost daily we see media coverage of potential downturns or various bubbles bursting. Whether or not another Great Recession is headed our way, 2016 is looking like a year of uncertainty. The US election, the UK’s EU Brexit referendum, the crisis in the Middle East, oil, China’s volatile stock market – there’s plenty of disruptive factors right now. Never a good thing for economic and business confidence.

As marketing and communications professionals, history tells us that when a recession rears its ugly head, it’s our departments that are the first to be cut. However, have things changed? Should the marketing community be more confident these days that our budgets are safe if a recession or downturn appears?

I think the answer is yes.

At LEWIS Futures Forums events held in San Francisco and San Diego in February 2016, we polled senior global marketing decision makers on this topic.

In terms of how a marketer in 2016 would respond to a recession, a third said they would expect to increase marketing spend. Another third said they expect it to be business as usual. Fifteen per cent said it was likely resources would be diverted into R&D. Meanwhile, a cautious fifth are reaching for the rope to firmly batten down those hatches.

Overall, those surveyed were fairly confident. But should they be, given the track record of marketing budgets and recessions?

According to Mike Banic, VP Marketing at San Jose, CA-based Vectra Networks, the answer lies in the rapid development and accessibility of marketing automation tools.

“At the time of the last recession in 2008, sophisticated marketing automation tools were not readily available. Often the price point was within reach of only the largest organizations. Today, marketing tools are highly sophisticated and because there is much more choice and better pricing, these systems are common place. Even your local florist is using a tool like HubSpot in its day-to-day business with customers.”

Marketing and communications has secured a different place and value since the last recession. We have the data, analysis and systems to prove that cutting marketing and communications during an economic downturn is a bad idea.

In 2008, marketers focused on activity. It was challenging to prove the connection to business value. Now, we have the data to exactly demonstrate business value and trace the contribution of marketing to corporate strategy and objectives. Data will act as the lifebelt for marketers when the economy gets into choppy waters.

2008’s single-layer email marketing solutions have given way to marketing automation platforms. These allow for more sophisticated execution, management and measurement of marketing campaigns.

These solutions are now tightly integrated with CRM technologies. This means measurement can carry through all the way from lead to close in a way that wasn’t possible before.

Google Analytics at the time was for specialists, not the general marketer. We had data, but the ease of analysis to demonstrate business value was out of reach to most.

Similarly, at the same time social media was still in relative infancy and very much a consumer plaything. Twitter was a celebrity tool Ashton Kutcher used to reach masses. Measuring social was not even an option.

Many saw tools like Hootsuite and Hubspot as a game changer bringing excellent measurement solutions into the hands of marketers in any size of organisation. Google and Facebook analytics are now used capably by marketing and communications generalists.

We could even say that 2008 was before content marketing became a serious marketing strategy. Now, the value of content we are creating has never been more important. In the last decade, it was difficult to prove the value and direct impact of content. Now we can track and report back on the value and contribution of content across every channel and platform that an organization uses.

Mike Banic agrees that data is the key to weathering the storm of any potential recessions: “I can tell the board how many inbound web visitors we had from reading articles online or engaging in social media and then linking to the website. When we publish blog posts about threat research, we can track a huge spike in web visits. I know exactly where people are going after reading the blog.

“The most important aspect is to be able to track the customer journey. There are so many great tools today to build pathways or journeys through digital content. For example, what content resonates at what part of the buying cycle, where are you in your journey. It’s very simple to associate calls to action in digital outbound activity.

“In our weekly sale and marketing team meetings, we review leads by channels, like inbound web queries, content, social media, how many leads turned into meetings. We analyze what lead sources work or not. This gives me the ability to make brutal decisions about where to make investments, and where to reduce or stop.

“This level of insight was non-existent at the time of the last recession. The quality of the data I regularly provide to the board basis proves the exact value of marketing and communications.”

Cutting down on marketing and communications is no longer an option during a recessionary period. Organizations would lose the insights and analytics to help improve the business when it needs it most. What operational improvements would be needed to help get an organization through a tough economic period.

If there is a positive we can take from a potential recession this year, it’s that the marketing community need not fear the axe being wielded. We have no excuses to not be confident about delivering and demonstrating business value. Because the data is out there. And all of us bar none have the means to show this to the board, month in, month out, rain or shine.

Creating the Future of PR Meetup – Singapore March 23, 2016

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I will be in Singapore briefly on March 23, 2016, so am taking the opportunity to meet with local PR professionals interested in creating the future of the industry.

It’s very casual, there are no formalities, just conversation with industry peers on an important topic, please feel free to join us!

Where: Wine Connection Bar & Bistro @ Cuppage Terrace – Cuppage Rd, Singapore
When: March 23, 2016, 5:00 – 7:30pm
PLEASE REGISTER HERE

The future of healthcare: big data, tele-health, community care and more

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During Australian Healthcare Week on March 15-17, I will be delivering two keynotes on the future of healthcare, at the Health Facilities Design & Development conference and the Healthcare Efficiency Through Technology conference.

In the lead-up to the conference, an article Healthcare 2020: what will the future of healthcare look like in Australia? draws on an interview with me to explore this space. Below are just a few excerpted quotes from the extensive interview with me:

On big data and data sharing

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The evolution of the CIO – the transformation of the role of the Chief Information Officer

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I was recently interviewed by Mark Pesce for Lenovo’s ThinkFWD CIO Podcast Series on ‘The Evolution of the CIO’.

The audio of the podcast can be found on the ThinkFWD website.

In the podcast Mark asked me to delve into the details of my Future of the CIO framework, shown below.

FutureoftheCIO_500w
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How the next generation – and all of us – will save the world

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I was recently interviewed for an article Why the world will be better in gen Y’s hands. Below are some excerpts from the article (by the way I’m not a Dr., but I won’t object :-) )

The impact of these powerful attitudinal shifts are playing out in the workforce and how organizations attract talent.

Millennials, on the whole, don’t question the concept of rights for women, gay and transgender people, that climate change is a reality or that every race is equal.
Their focus as leaders will be less on arguing a point than doing something about it.

“One shift is wanting to create a better world,” prominent futurist Ross Dawson told news.com.au. “It’s exceptionally difficult to hire talented young people if they don’t feel their work is making a positive difference. Social enterprise and innovation is very apparent in Silicon Valley but also in Australia.”


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Live Event: The Power of Video Live-Streaming for PR

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Video live-streaming, characterized by apps such as Periscope, Meerkat and Blab, is an exciting and rapidly growing space, with exceptional relevance to PR and all communications.

In our Thought Leader Series on What to Expect in 2016, Trevor Young’s view on 2016 wsa “I’m bullish on video live-streaming”. An earlier article on this publication explained How Brands Are Using Live Video Events: The Opportunity for PR.

To help PR professionals engage successfully with these new platforms, we are running a video live-streaming event, featuring some of the top people in the field. You can experience the Blab platform in action, listen to their insights, and engage directly in conversation. See you on the Blab!

The Power of Video Live-Streaming for PR

Featuring:
Mark Fidelman, Managing Partner, Evolve! & Author, Socialized!
Suzanne Nguyen, Future Geek & Meerkat Top 25 user
Trevor Young, Founder, PR Warrior & Author, microDOMINATION

US PST: Thu Feb 4th, 4:00-4:30pm
US EST: Thu Feb 4th, 7:00-7:30pm
Australia EST: Fri Feb 5th, 11:00-11:30am
Singapore/HK: Fri Feb 5th, 8:00-8:30am

REGISTER FOR FREE HERE!

9 Pieces of Technology You Can Use to Do Better PR

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Today, even an Android smartphone has more computational power than did the world’s most powerful supercomputer just a couple of decades ago. Yet, few public relations pros have updated the way they work to take advantage of the capabilities now available to them.

It is true that public relations is at least in part a people business, and human relations are naturally resistant to digitization.

Even so, the tools I discuss here have boosted my productivity dramatically. In 2015, Juwai.com generated more than $80 million of media coverage, without an agency and with just one internal person dedicated to PR (me). Moreover, I have operated in another time zone and on another continent from most of the Juwai.com team.

So, here are some tips on using productivity-enhancing tools. They have helped Juwai.com place stories everywhere from CNBC and the New York Times to China Daily and Nikkei Asian Review.

Evernote

Evernote is like the notebook where your mother used to keep her recipes (or maybe it was your father – no stereotypes here).

Unlike that notebook, Evernote can never get full. You can insert any sort of document, picture or video. It is completely searchable, easy to organize and even shareable with people who don’t have an account.

I have one Evernote notebook for news related to Juwai.com, which I share with Sales and Marketing. Another shared notebook stores content that I have created, and a third holds confidential files, which I share with no one. I clip items directly from my Chrome browser, iPad and even iPhone.

Evernote makes it easy for me to store and retrieve much more information than was ever possible before.

Apple Devices

You may prefer Android or Windows. By all means stick with what works for you.

As for me, I find Apple’s smooth, intuitive software makes work more fun.

The ease with which I can manage and produce files, photos, audio and video saves me countless hours on creative tasks. My MacBook Pro laptop is so portable that I take notes on it in meetings.

As for the iPad, it is a vast improvement over wading through a stack of newspapers and magazines each morning. Believe it or not, the iPad is also an excellent tool for writing, because it allows you to more easily narrow your focus down to the project at hand. Turn off all but the most important notifications in Settings, and you can compose without distraction.

The iPhone is so powerful that I have more than once worked entire afternoons with no other device, and been nearly as effective as I would have been with the laptop.

For greatest productivity on all of your Apple devices, in ‘Settings’ enable the dictation feature so you can compose an email or an article as quickly as you can speak the words.

Also, be sure to create official email signatures on your portable devices, so you look professional.

Contactually

If you want to be good at public relations, you can’t let opportunities fall through the cracks. And, you need to make the most of the relationships you have.

After trying many, many contact and task managers, I have finally settled on this one. Officially billed as a CRM, Contactually works nearly as well for the public relations pro as the salesperson.

I use sales pipelines to track stories I am pitching. Contactually automatically creates tasks when I need it to. I rely on its built-in email templates and bulk emailing to easily send personalized messages to large numbers of individuals. Contactually could make it easier to sort contacts, and its mobile apps are atrocious. Still, it is the best relationship manager I have seen for PR pros.

Factiva and Meltwater

News databases and clipping services let you research the media environment before you pitch, and communicate the value you are generating after you collect your clips.

Factiva has much more powerful search functions, but several times a week Meltwater sends me clips that Factiva has overlooked. I recommend both if budget permits.

Vuelio

A subscription media contact database is helpful for those occasions when you need to reach someone new. It is expensive but useful, especially if you can share the cost among a team.

I have found Vuelio has slightly better lists for the international media I often pitch.

Skype and Viber

I place calls to every continent on almost a daily basis, which would be prohibitively expensive via my regular mobile phone service. Nor can I always wait until I am able to use a landline.

These two services allow me to call any phone, anywhere in the world, for pennies. Usually, call quality is better with Viber. On the other hand, colleagues and journalists are more likely to have a Skype account, which enables video chats and text messaging. You can even use Viber’s and Skype’s smartphone apps when you do not have Wi-Fi service, over your regular mobile signal.

Ulysses

One reason public relations is such a rewarding career is that you get to both work intensively with others and also spend time on your own — thinking and writing.

This is my favorite software for writing. Ulysses makes it extremely easy to organize files, but really shines in providing a clean, inviting workspace for putting down your thoughts. Just about every media release, op-ed, messaging brief and piece of web content that I create starts here.

My final advice is to keep experimenting and not let yourself be limited by what your employer will pay for. Invest a few of your own dollars to try promising apps or devices, and it will more than pay off in the long run.

Reinvent Australia: how can we shape a positive future for nations?

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A few days ago I attended the launch event of Reinvent Australia, organized by Annalie Killian of Amplify Festival at PwC’s Sydney offices. It was a very interesting event, digging into the issues of how we can bring together many people’s ideas to create better futures for nations.

Graham Kenny, President of Reinvent Australia, described the organisation as a collaborative initiative to create a conversation on a shared vision for the nation. The bottom line of its endeavors is to increase the quality of life for all Australians, by influencing government and business in how they work.

Kenny quoted Henry Mintzberg in a recent Harvard Business Review article, Rescuing Capitalism from Itself.
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Thought Leaders on What to Expect in PR in 2016: Story and Content

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What should we expect for PR in 2016? We asked top industry thought leaders for their thoughts.

Three powerful themes emerged from their responses:
Scope and Breadth (Click link for insights)
Science, Data and Analytics (Click link for insights)
Story and Content (Insights below)

On story, content, and channels, Michael Brenner of Marketing Insider Group points to the power of storytelling, Mark Schaefer of Schaefer Marketing Solutions says we need to focus on content, Lars Voedisch from PRecious Communications explores how content marketing and story telling can bring results, while Trevor Young looks to the potential of video live-streaming.

Read the insights on story and content from these top thought leaders below.


I expect the PR industry in 2016 will shift to helping brands tell their stories in the classic tradition on storytelling. Great stories have heroes who overcome a challenge and find surprising things about themselves along the way. The hero of the stories brands tell needs to be their customers. And PR pros will continue to focus on classic storytelling techniques in 2016.

Michael Brenner, CEO, Marketing Insider Group
Follow on Twitter: @BrennerMichael


There is one mega-trend affecting every PR person on the planet: Rising above the tidal wave of information density to stand out. And this is a problem that is expected to get much, much worse. The amount of information on the web is expected to increase by 400% in the next four years. This trend will impact budgets, strategies, content/platform innovations and the skillsets needed to succeed now and in the future. How do we win in this environment? By focusing beyond content, beyond the message, to concentrate on who and how the message is getting shared.

Mark W. Schaefer,Executive Director, Schaefer Marketing Solutions and author of The Content Code
Follow on Twitter: @markwschaefer


The hot topics for 2016 are content marketing and story telling – in my opinion not new topics though, rather a new context of discussing them from a PR perspective and trying to label them.

PR’s job has always been to influence different audiences’ perception of brands, people or topics. And the arsenal of communications methods has always gone beyond the different iterations of the press release. Combinations of white paper, opinion pieces, blog posts or editorial contributions are at the centre of content and story telling – just that finally we look at it from a more strategic approach of the core story to bring across and then packaging them into different formats and pushing them through different channels across earned, shared and paid including third party services like e.g. Outbrain.

But for PR to keep its hands in the game and fend off marketing – it has to look at the ROI from those activities. For the longest time PR wanted nearly frantically to not be associated with sales results. Those artificial wars have to be over – we’ve to look into linking efforts not only to outputs, but outcomes: Do our activities drive traffic, conversion or perception changes.

Real strategic PR will use stories and content from a holistic perspective and link it to a wider sales funnel approachl – at which points of a customers or audience conversation can we influence behaviour and trigger perception changes, if not even actions!

Content is only as effective as the results it can provide.

Lars Voedisch, Managing Director, PRecious Communications
Follow on Twitter: @larsv


I’m bullish on video live-streaming. I think it has tremendous application for PR and comms folk, especially around humanising organisations and putting a sense of urgency back into our communications. THINK: Periscope, Meerkat – and we’ve just seen the launch of MeVee, which has some extra benefits – this, from @MeVeeApp on Twitter to me the other day: “we have ad revenue sharing opportunities, streams don’t disappear … anyone can view the streams, you can share streams to any social media channel”. And I think Blab.im has tremendous potential. Hopefully as an industry we can start embracing these new social formats.

Trevor Young, Founder and Chief, PR Warrior
Follow on Twitter: @trevoryoung

Thought Leaders on What to Expect in PR in 2016: Science, Data and Analytics

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What should we expect in PR and communications in 2016? We asked top thought leaders for their insights.

Three powerful themes emerged from their responses:
Scope and Breadth (Click link for insights)
Science, Data and Analytics (Insights below)
Story and Content (Click link for insights)

The importance of data and science in taking PR forward stood out. Fred Bateman of Bateman Group points to the analytical capabilities required, Blogger and Author Jeff Bullas says PR is now a science, while Futurist Carmen Villadar looks at the role of data science in a social context.

Read the insights on science, data, and analytics from these top thought leaders below.


In 2015, PR as an industry definitely came into its own and solidified a seat at the C-level table. But to keep it, 2016 needs to be about putting to rest lingering notions that PR people are pure creatives who don’t understand the complex spectrum of dynamics impacting their businesses. To be successful in PR today requires a lot, with mastery of the spoken and written word but only one of the criteria. It requires a hyper analytical mind able to quickly dissect products, competitors and markets. Every strategy is also dependent on our ability to accurately calculate every possible risk while never being too risk averse in our recommended approach. In other words, PR is hard.

PR professionals need to know more or at least be better informed than anyone else in the room, including the CEO. In 2016, I predict PR people across all industries will lean in even more to bring the profession to new levels of respect and admiration.

Fred Bateman, Owner, Bateman Group
Follow on Twitter: @fredbateman


The digital world has turned communications on its head and made everyone publishers and communicators. Simple media has become complex and a multi-media minefield. This means that the “Public Relations” industry needs to adapt to this new mobile and social web that is global and in real time. Fast evolving technology has also provided the tools and platforms to talk to the world at scale.

So PR is no longer just an art…. but a science. So in 2016 what does PR need to embrace and implement for themselves and their clients?

It needs to continue innovate so it can manage the splintered media world we now live in that is made of many moving parts. This means adopting digital technology and big data strategies that provides monitoring and communication at scale and simplified with automation.

If you don’t then you are at risk of becoming irrelevant and a dinosaur.

Jeff Bullas, Blogger, Author, Strategist and Speaker, JeffBullas.com
Follow on Twitter@jeffbullas


I expect to see hybrid roles and/or teams develop that converges data science with more customized social metrics. The role of cognitive computing will become more and more important as companies continue to seek a deeper understanding of the dynamics of building relevance and relationships in a rapidly augmented (reality) world. I’m thinking this would fit under something like the ABC’s of PR. Awareness. Branding. Cognition., but I’m sure that’s been said before.

Carmen Villadar, Futurist, #AIoT
Follow on Twitter: @digitalfemme