Influencer lists should be taken with considerable caution, however they can be useful general indicators of those who are shaping conversations in a particular domain.
I recently did a media briefing for Telstra Business on why small and mid-sized businesses need to adopt relevant technologies to keep pace with a rapidly changing business environment. One of the interviews I did after the briefing was with Kochie’s Business Builders.
The two short videos below were excerpted from the interview, with summary notes below.
Many of the interviews I have been doing at the beginning of this year have focused on the future of jobs and work, it seems to be a topic that resonates strongly at the moment.
One of the interviews was on ABC News 24, as below.
Yesterday I gave the keynote on Creating the Future of Work at The End of Nine to Five.
For the last years in addressing the future of work I have often focused on the human capabilities that will drive value as machines become more capable and the work landscape is transformed.
To help define and clarify these capabilities I created a landscape on the role of Humans in the Future of Work, which I first shared publicly in my keynote yesterday.
Today’s Australian Financial Review features an article Ross Dawson on the future of work (and how to prepare for it), drawing on an interview with me.
Direct quotes from me in the article include:
“Human history is all about the automation of work,” he says.
“Right from the plough through to the spinning Jenny through to the automobile, through to any number of other inventions. They all destroy jobs. And at the same time we have always created more jobs than we have destroyed. The automation has been of jobs which have not been that desirable.
“There is a case you can make that we will continue to be a prosperous society and have meaningful work because we are continuing to unfold work which plays to our uniquely human capabilities.”
Next week I am doing the keynote at a Vivid Sydney event titled The End of Nine to Five, organized by Gemini3, a job share matching technology company, in collaboration with EY Australia and Hermann International Asia.
I will be speaking on Creating the Future of Work, looking at the dramatically shifting landscape for work, the distinctive human capabilities that will drive value, and the resulting structure of work required to draw out the greatest growth and contribution for our teams. In the keynote I will share for the first time globally a new framework I have created on Humans in the Future of Work. I’ll share more on that here after the keynote.
Here are quotes from some of the other speakers to give a sense of what they will be covering:
Today’s Australian Financial Review featured a section Transformation Agenda, including an article based on an interview with me, Health and education sectors the next to feel online disruption.
After opening with a discussion of connected work and marketplaces such as Freelancer.com and Upwork, the article goes on:
According to business consultant and futurist, Ross Dawson it’s a trend gathering pace within professional services like business consultancy, marketing strategy, IT services, even engineering and law. “Knowledge work can now be done anywhere.” he says.
It appears that this is another emerging sector where Australia is leading the way.
Sydney-based firms Expert360 and Skillsapien support two of the leading digital marketplaces for professional services, both of which Dawson sees as signalling a transition to “virtual” organisations.
“What is the role of the organisation today?” he asks. “Do they need to have offices with people sitting together? Is that the best way to source the best ideas?”
With the emergence of massive online platforms connecting millions of people it would seem not.
The article goes on to draw on my comments to look at many of the examples of how connected work is disrupting health, including CrowdMed, Doctus.com.au, and Dr Sicknote, and then closes with my comments on the impact on education, from an Australian perspective.
In the case of education, the online learning genie is out of the bottle, Dawson notes, with Australian institutions well placed to capitalise on it.
MOOCs (massive open online courses) have been around for some time with a fair degree of competition. But new opportunities are appearing in areas like professional certification, for which Australian institutions are well regarded.
“Education is and will continue to be one of Australia’s greatest exports,” Dawson says, noting that Australia’s fondness for and skills in developing digital channels will breed further opportunities in this and other knowledge-driven sectors.
Work can be done anywhere. We have reached the point where professions of all kinds will be increasingly practised remotely. While we need to ensure that potential problems are minimized, we also need to acknowledge the massive social upsides. This shift is inevitable.
Last Friday, after delivering the breakfast keynote at CPA Congress in Brisbane (more on that in another post), I ran a half-day workshop at the partner offsite of a national accounting firm network on the theme of Disruption and Innovation in Professional Services.
I spent some time giving the partners current perspectives on both disruption and innovation in professional services, with the rest of the time spent facilitating the group in generating and prioritizing initiatives to drive the members firms’ future.
I ran through the domains in which they can enhance their business models and performance. However in professional services probably the most important domain is service delivery, in which extraordinary possibilities for innovation have opened up in the network economy.
I have just recalled that eight years ago I co-authored a white paper for SAP titled Service Delivery Innovation: Creating Client Value and Enhancing Profitability. While it is not recent, the issues I covered are still completely relevant today, so I thought I’d share a section from the white paper here: