The end of each year is always a good time to distil predictions for what is coming. 2020 has been an absolutely pivotal year, it is a critical time for us to actively make sense of our path forward. In the slides below I have laid out 9 themes that I believe will be at […]
As the power of AI soars, the ethics of how we use AI is becoming an increasingly pressing issue, which as a futurist I speak about frequently. In working with the intelligent automation company Pega I have learned about some of their extremely interesting approaches to ‘Responsible AI’.
A recent article in ICON magazine looks at what to expect as we think far into the future, potentially the end of this century, based primarily on an interview with me. The full article is well worth a read. Below are some excerpts from my quotes in the piece.
This year in particular has been one in which many people have needed empathy in trying circumstances. Yet how can large organizations with thousands or even millions of customers express real empathy?
The announcement that Google’s DeepMind has won the Critical Assessment of protein Structure Prediction challenge is important in a number of ways. Being able to predict a protein’s shape from its amino acid sequence could massively accelerate the development of new medicines. Speaking to Nature:
The phrase “customer journey” has become part of everyday business vernacular, bringing a customer-centered and design thinking perspective to the mainstream. Customer engagement and intelligent automation company Pega uses the phrase “microjourney” to focus on the elements that comprise the customer journey. This is useful both in being able to design a better experience for […]
MIT’s Taskforce on the Work of the Future provides some of the most well-researched insights we have on the future landscape of work. It has just released two very interesting reports: The Work of the Future: Shaping Technology and Institutions and The Work of the Future: Building Better Jobs in an Age of Intelligent Machines. […]
In healthcare the biggest – and very long overdue – shift is from reactive to proactive healthcare: instead of fixing people when they get sick, helping to keep them healthy. This idea of shifting from reactive to proactive is also being applied to customer service by the very interesting enterprise technology vendor Pega , which […]
One of the deepest questions we can ask is: Are humans fundamentally good or bad? Of course the answer is neither and both. Yet day by day how we feel about this question fluctuates with our moods and what we observe in the world.
COVID-19 has shifted most organizations in the developed world to predominantly virtual work. The question is what happens from here. Of course there many unknowns around how long it takes to resume work practices similar to 2019 and before, the timeline for a potential vaccine or other measures that may support that return, or indeed […]
