Is knowledge management dead?


Optimize magazine recently published a Q &#38 A with me on the past and future of knowledge management. As I set out in my much-republished article last year on The Future of Knowledge Management, I believe that knowledge management is not a very useful term any more, as it encompasses too much and it describes an activity rather than a business outcome. No, knowledge management isn’t dead, but I believe it’s usually more useful to focus on specific disciplines such as workflow, collaboration, social network analysis, and knowledge-based relationships. These represent the way forward. “KM” will continue to be used as a term, however many of the lessons learned over the last 10 years are now embedded into business practices. The interview also goes into broader issues such as business intelligence, privacy, and one of my favorite themes: the role of “knowledge specialists” in the economy.