Free Chapter Downloads: Developing Knowledge-Based Client Relationships 2nd Edition

Chapter 1 – Leading Your Clients: Developing Knowledge-Based Client Relationships, PDF 198KB

Chapter 6 – Implementation: Enhancing Client Relationship Capabilities, Implementing Key Client Programs, PDF 188KB

Download Acrobat Reader if you don’t already have it: 

These book excerpts are for the personal use of visitors to rossdawson.com, and may not be copied, printed or distributed without the permission of the publisher.

Also see:

Microsoft White Paper: How to Lock-in Your Clients,PDF 1.1MB

 

Key Links: