Bruce Marcus has been writing the Marcus Letter on Professional Services Marketing for about a decade, originally as a print newsletter, and now online. His broad experience makes him one of the true doyens of the field. His excellent recent book, co-authored with August Aquila, Client at the Core, goes into the practical detail of creating the oft-spoken of but rarely realized “client-centric firm”.
“Two critical elements have evolved, and are continuing to evolve. We see more clearly the uses of information as a discipline in law and accounting practices. And we begin to learn to harness that information to our benefit in serving our firms and our clients. And that is what Ross Dawson addresses, and addresses brilliantly in this book.
It is, I should note, a pleasure to read this book, not only for its lucid and rational instruction, but for its confirmation of much that I and others have been saying for some time. We agree on virtually every aspect of it, although he goes much farther into the process than most have done.
As knowledge management penetrates the consciousness of a greater body of professionals, Developing Knowledge-Based Client Relationships will be a well-read and well-thumbed handbook. It is certainly one of the more important works in the field of client relationships and practice management.”