Seth Godin says write so it couldn’t be any shorter

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Hugh MacLeod has published a delightful interview with Seth Godin on the launch of his new book Tribes.

A couple of excerpts that particularly struck me:

Your books and blog posts seem to have one thing in common, they seem to be getting shorter and shorter with every passing year. I have no problem with that; I think people genuinely prefer short reads to long ones. For people aspiring to publish their own books one day, what advice would you give them re. deciding on a book’s length?



Try to write a book or a blog post that can’t possibly be any shorter than it is.

Yes, very well put. That is the discipline we all must have today. As attention is spread ever more thinly, there is no luxury for padded content.

You’ve been publishing your books for about a decade now. Obviously, in that time period there’s been a lot of changes in the world. But for the sake of simplicity, let’s narrow the field down a bit, to the “Purple Cow”, new-marketing world you’ve been happily residing in. What’s the biggest change you’ve seen in this brave new world, since Purple Cow and IdeaVirus first hit the bookstores?



There’s no doubt that the biggest change is that most smart people now realize that the world has changed.

When I started, I was working in a status quo, static world, where the future was expected to be just like the past, but a little sleeker.

Now, chaos is the new normal. That makes it easier to sell an idea but a lot harder to sound like a crackpot.

Yes again. I think we almost all find it hard to comprehend quite how much business has changed over the last 10 years. We now live in a very. very different world, and just about everyone at least implicitly recognises it. Almost all the change for the good, I think.

Micro-blogging in the enterprise: an idea whose time has come?

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Over the last few months there has been increasing discussion of how micro-blogging tools such as Twitter could be used in organizations.

Twitter is now frequently used in external communication, with organizations as diverse as @SouthwestAir, @Comcastcares, @BigPondTeam, @SEC_Investor_Ed, and @mosmancouncil using Twitter to communicate to stakeholders and for customer service. Given the rapid rise of Twitter and how influential comments can be, this clearly needs to be on the radar for any major organization.

However there are significant constraints in using public micro-blogging services such as Twitter, Jaiku, or identi.ca for internal communication. Even with the ability to protect people’s updates to being viewed only by approved followers, few organizations would like to have this kind of information hosted externally.

As such they often look at internal tools to see how yet another consumer technology can be adapted to create value for the enterprise.

At our Enterprise 2.0 Executive Forum in February, Australian pharmaceutical company Janssen-Cilag described how it was implementing an internal version of Twitter.

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ASTD Consulting News: Building Better Client Relationships

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The September issue of the Consulting News magazine of the ASTD (American Society for Training & Development) includes an article I wrote on Building Better Client Relationships. The article is below:

Building Better Client Relationships

by Ross Dawson

In an increasingly money conscious and global economy, where consultants often spend large sums and substantial energy in obtaining new clients, the key issue they face is how to build long lasting and deep relationships with valuable clients.

There are two main types of consulting: black-box services and knowledge-based services. A black-box service is one where something is done for the client, but they aren’t party to the process or activities involved. In a black-box situation, the client hires your expertise; they want you to do a specific task, but they are not engaged in the process. On the other hand, knowledge-based services engage both the client and the consultant, who work closely together to create an outcome that neither could have created alone. One impact of this process is that the client is different as a result of the mutual engagement, and the company can make better decisions due to this increased knowledge transfer.

It is necessary to understand how positive client relationships progress in order to position yourself to maintain the clients you attract. Relationship development can be broken down into four stages: engaging, aligning, deepening, and partnering.

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CIO Magazine interview: Six key points for CIOs in creating value from Enterprise 2.0

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A little earlier in the year CIO Magazine published an excellent feature article titled Enterprise 2.0 – What is it good for? In the print and online articles they included a sidebar: The Organization As Media Entity: Enterprise 2.0 is about making mass participation valuable, which reported on my views (that I’ve written and spoken about on many occasions before) that organizations should start thinking of themselves as media entities. The piece, shown in its entirety below, also includes six key points for CIOs to consider in implementing Enterprise 2.0.

The Organization As Media Entity

Enterprise 2.0 is about making mass participation valuable

Increasingly, the best way to understand how any organization works is to think of it as a media entity, says Ross Dawson CEO, Advanced Human Technologies and Chairman, Future Exploration Network. Organizations create messages and information, take inputs from external media sources, and edit and publish content in an increasing diversity of formats, with e-mail and the intranet often predominant. Their employees are typical media consumers (and creators), deluged by choice, and often ineffective at cutting through with their own communication. As such, the current state of the media industry offers many lessons for organizations seeking to be more effective and productive.

Dawson says it’s important for CIOs trying to come to terms with Enterprise 2.0 to realize it is less about a collection of new technologies and much more about shifting organizations into the next phase of work.

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Keynote for Optus Business: Five Driving Forces of Connected Business

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I have just completed delivering keynotes in six cities as part of a national roadshow for Optus Business. Optus’ annual client event, this year titled Beyond 08, was a morning event for its clients and prospects in Sydney, Melbourne, Brisbane, Perth, Adelaide and Canberra. The sessions began with my keynote on Surviving and Thriving in a Connected World, followed by Optus executives presenting insight and client case studies on mobility and IP convergence. Each event included an exhibition featuring Alphawest, the ITC services firm Optus acquired three years ago, and a broad array of Optus Business delivery partner organizations.

Rather than try to run through my entire keynote presentation here, I thought it would be useful to include the key content from just one of the five sections, on the Driving Forces that are transforming a connected world. The rest of the keynote describes in detail what connected business looks like, winning strategies for organizations in a connected economy, and finally the action that needs to be taken to succeed.

The five driving forces of Connected Business are:

1. Connectivity

Increasing connectivity is an overwhelming force, shaping society and business. We have come a long way since the first mobile phones that weighed less than a brick in the early 1990s and the birth of the graphic web browser in 1993. As we shift to pervasive connectivity, giving us access to all the people and information resources of humanity wherever we go, entirely new possibilities are emerging on who we are and how we live our lives. As messages flow rapidly between us, the people on the planet are becoming connected as tightly as the neurons in our brains, giving rise to an extraordinary global brain in which we are all participating.

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ABC Radio: Peer-to-peer file sharing and the future of the media

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Today’s ABC Media Report featured a special report on peer-to-peer file sharing and its impact on media. The program provided an overview of the history of peer-to-peer content sharing, starting from Napster and its legal travails, moving on to Kazaa, BitTorrent, online video distribution and the situation today, and how it is impacting the music, video and media industries. The report can be downloaded as a podcast (note that the peer-to-peer piece is only on the download, not the stream).

In between various industry lobbyists, lawyers and musicians, I was interviewed as a “futurist,” describing how video content is increasingly being distributed over the Internet and digital channels, and how content providers now have a choice on whether they distribute through traditional broadcast and cable television, or directly to their audience.

I was also quoted on some of the ideas that were contained in the Future of Media Report 2008, on how the media and entertainment industry is likely to quadruple in size over the next 20-25 years, and on the continuing drive to fragmentation that is challenging the industry. I continue to believe that there are major opportunities for those content providers that position themselves effectively in the current extraordinary transformation in content distribution.

The past, present, and future of location-based mobile social networking

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I have long believed that location-based mobile social networking is central to how technology will connect us. The advent of next generation phones including the iPhone combined with people’s familiarity and engagement with social networks means that the space is – finally – ready to take off. Here is a very quick review of the past, present, and future of the space.

The Past

The original location-based social networking application was proximity dating, which I wrote about in chapter 2 of my book Living Networks in 2002, in describing some of the many ways that networks bring people together:

In mobile-mad Japan, “proximity dating” has had a big success. As in Internet dating, you complete a profile of both yourself and your desired partner. Instead of suggesting people to exchange e-mails with, the service rings you on your cell phone to let you know that someone with a matching profile is within a few hundred yards of you, and allows you to arrange to meet them. Since high bandwidth mobile technology is now available in Japan, the system can also allow you to see each other on your mobile videophone before you meet.
[Download Chapter 2 of Living Networks]

People were very interested in the idea, and I got a lot of media coverage at the time for my thoughts on where this was going. There were a variety of technologies and platforms available for location-based social networking in the early days, however the major constraint was that very few phones had GPS, so the location of each phone had to be determined by cell tower triangulation, giving an accuracy often not better than one kilometre. One early example of location-based social networking at the time was from Swisscom, in which people could engage in anonymous chat, with indicators of both the numbers of degrees of separation from their counterpart in their phone books, and the approximate distance between them (from low to high).

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Living Networks – Chapter 8: Next Generation Content Distribution – Creating Value When Digital Products Flow Freely

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Download Chapter 8 of Living Networks on Next Generation Content Distribution

Every chapter of Living Networks is being released on this blog as a free download, together with commentary and updated perspectives since its original publication in 2002.

For the full Table of Contents and free chapter downloads see the Living Networks website or the Book Launch/ Preface to the Anniversary Edition.

Living Networks – Chapter 8: Next Generation Content Distribution

Creating Value When Digital Products Flow Freely

OVERVIEW: In a hyper-connected world digital products flow freely, unless safeguards are put in place. Providers of content – including entertainment and high-value information – must balance protection and promotion to maximize value. All content industries are in a state of massive flux, and evolutionary strategies are required to succeed in this time of transition.

Chapter 8 of Living Networks – Commentary and updated perspectives

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Peak of Australian Twitter use was at Future of Media Summit 2008

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Hitwise has just released statistics on Twitter usage in Australia, showing that Twitter usage is up over 500% over the last year. More interestingly, Australia’s share of Twittering globally has more than tripled in that time. It should also be noted that people increasingly use mobiles and Twitter clients such as Twhirl, so Hitwise would not be seeing this traffic, suggesting that the increase in usage is probably significantly greater than the figures they’re reporting.

Of particular interest is that Twitter’s peak of usage in Australia was at the time of the Future of Media Summit 2008, on July 15. This isn’t that surprising given the very strong use of Twitter at and beyond the Summit (see Twitter posts tagged #fom08), and the many people who commenced Twittering at the event.

Certainly other more recent events in Australia (for example today’s Web Directions South #wds08) are likely to have more Twitter usage than the Future of Media Summit, however that is on the back of a significant increase in the local Twitter population since then. It’s certainly great to see that the Future of Media Summit got such great Twitter uptake, especially since the event covered the entire media landscape, not just social media, and many attendees were from traditional media and unlikely to ever Twitter.

Thanks for the reference from the blog of social media strategist and Twitterer extraordinaire Laurel Papworth!

Also see the original release from Hitwise for more interesting insights, such as the fact that Twitter delivers 10x more traffic to financial institution websites than it did a year ago, suggesting that Twitterers are saying either nice or bad things about banks.

SkillsOneTV: Ross Dawson on the future of work

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SkillsOne is the TV channel of the Institute for Trade Skills Excellence, providing video programming both on cable TV and online to promote the development of trade skills. Last May it

won the Webby award for the best association website.

Shortly after SkillsOne was founded last year I was interviewed by the channel on the future of work. The full interview was run on the cable programming, while two 3 minute excerpts from the interview are provided online. Part 1 of the interview is below – I’ll post Part 2 a little later.

A quick summary of the key points I made in this segment:

Two questions when you are considering a trade or profession:

* Is it possible that computers or machines will be able to do this?

* Is it possible that someone working overseas will be able to do this for clients here?

In a global connected economy we must become more and more specialized, otherwise our work become commoditized. However specialists must collaborate closely with others in order to create value.