Entries by Ross Dawson

Reawakening

Apologies! It has been far too long since I’ve blogged. Hardly the dynamic stuff of the living networks… I’m sure anyone who has maintained a blog will have experienced the tug between the present urgency of demands like client work, and the broader importance of capturing and communicating a rich flow of ideas. For a […]

Collaboration in Financial Services conference in NYC

Collaboration – technological and otherwise – is central to the future of the financial services. In order to address these issues, in conjunction with Business Development Institute and Michael Ross Associates, I am designing and co-organizing a one-day conference in New York on September 29 on Collaboration in Financial Services. Full details are at https://www.bdionline.com/cfs. […]

The Future of Customer Relationships

I’ve just posted a new article on Creating the Future of Customer Relationships on my Advanced Human Technologies company website. The article supports the keynote speech I delivered recently at Customer Contact World 2004. The article examines how to integrate the entire spectrum of relationship channels available in order to build true “knowledge-based” customer relationships. […]

The Metaweb

Nova Spivack, the grandson of Peter Drucker, has a vision of the connected future that aligns very strongly with mine. He describes the emerging “Metaweb” as the result of the rapid increase in both information connectivity and social connectivity, leading to the emergence of the global brain. A diagram and overview is provided on his […]

The Rise of Social Networking Technologies: video and references

I recently gave a brief, casual presentation on The Rise of Social Networking Technologies to a very interesting group of technology innovation professionals in Sydney called Innovation Bay. A video of my presentation is at https://www.viocorp.com/clients/innovationbay. I prepared a crib sheet for those attending the talk, as below, giving a few references and thoughts on […]

Media jamming in the presidential election

Howard Dean’s post-Iowa primary “yeagh!” is now famous. This has provided the opportunity for musicians (and geeks) to rework and remix his speech to music. At last count there were 45 remixes available for discerning political pundits. All it took was one person to come up with the idea to do a remix of Dean’s […]

Microsoft toys with social software

Avid watchers of the “social software” scene have been galvanized by Microsoft’s recent announcement that one of its research teams has developed the core of a product called “MyWallop”. Screenshots show that the software would allow people to map their social networks and personal similarities between people in their network, as well as to blog. […]