5 facets of employees’ increasing technology expectations

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Earlier this week I spoke at an excellent event organized by Canon for the CIOs of major organizations. During an extended lunch, a diverse range of ‘celebrities’ including TV personalities, authors, and musicians gave short presentations. I spoke about how the evolving intersection of technology and society is shaping employees’ expectations, particularly in the technology they can use. I wove a broader story about social change and its implications, though I briefly brought out five points on what employees expect from technology.

1. Excellence.
When people go into organizations, they have extremely high expectations of the technology they are given to use. This has been honed by extensive use of intuitive, responsive, flexible consumer technologies, and the reasonable view that organizations should be able to provide technologies that are at least as good as those consumers have access to.
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The potential in a networked world to be more ourselves, towards perfection or destruction

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A nice video titled On the Brink of a Networked Society, shown below, has just been launched by Ericsson. It includes a series of excellent interviews exploring some of the many implications and directions of a connected world, including health, industry structure, how we socialize, and far more. It’s well worth watching.

The single quote in the video that struck me the most was:
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Revisiting the Newspaper Extinction Timeline on its first anniversary

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The Newspaper Extinction Timeline below was launched one year ago today. It received plenty of attention, getting published in newspapers and other mainstream media in over 30 countries, and being seen well over a million times.

Newspaper_Timeline_front.gif

Click on image to download full framework

Today a commenter on the original post asked me if anything had happened over the last year to make me change my forecasts. The answer, in short, is no.

If you look at the broader factors that we used in assessing the underlying trends, as below, things have played out much as expected.
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Six thoughts on the Klout scoring changes

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Today influence ratings service Klout significantly changed its rankings. Last week Klout CEO Joe Fernandez announced there would be changes, saying “a majority of users will see their scores stay the same or go up but some users will see a drop”. It seems that was not correct, and rankings levels have been revised such that most people’s scores go down. The results appears to be plenty of unhappy people.

Before I offer a few thoughts on this, it’s worth addressing those who say they couldn’t care less about their Klout score. It is absolutely fine, and quite possibly the most appropriate response, not to care a jot what number a service happens to attribute to your influence.

I’ve written extensively on this blog about influence and influence networks over the last six years, and in fact our Future of Influence Summit 2009 had Klout CEO Joe Fernandez and other luminaries of the emerging influence space speak on the business models for influence and reputation panel.

The reason is that, like it or not, the measurement of influence and reputation is one of the most important changes we are seeing in society. We see the ‘reputation economy’ as one of the ExaTrends of the decade.

In a world in which influence has become completely democratized, having measures of influence and reputation will drive many facets of society. Of course, the validity of the influence measures we use is a different matter, but an increasingly important one.

Here are a few quick thoughts on the changes:
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The latest on the future of journalism: where value creation means jobs

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As part of News Limited’s launch of its digital subscription plans that I wrote about earlier this week, News has just launched the site Future of Journalism, (subtitle: A Discussion Hosted by News Limited).

It includes videos, infographics (very clearly taking a cue from social media here!), and articles. The site says “We have gathered thoughts from some of the leading personnel at News Limited, and engaged a range of industry leading commentators to share their opinions,” so while they are hosting the discussion they are trying to make it far broader.

I suppose the implicit point of the site and discussion it is intended to engender is that for journalism to have a future, it needs to be paid for, so you should pay for their subscription plan.

I was asked to contribute to the site at short notice, so given my schedule I thought it made sense to share my NewsScape visual on where value resides in news today (and thus what you can get people to pay for), and managed to find time on an airplane flight to write a few notes on how this was relevant to journalism.

You can see my article on the Future of Journalism site, or here it is in below in full.

The Future of Journalism

The NewsScape
Click on the image to see large version

Journalism has a rich future. In some ways it will be very similar to its rich and illustrious past. In others it will be very different, reflecting the current fragmentation and restructuring of the world of news. Among other shifts, journalism will encompass not just words, but also images, data, video, visualisations and more.
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The future of cars: Why car exhaust will be as anti-social as cigarette smoke is today

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Earlier this week I was interviewed on ABC TV about the future of cars, in a program to coincide with the start of World Solar Challenge, the annual solar car race covering the 3,021 km from Darwin to Adelaide.

I talked about several facets of the future of cars, including changing energy sources and their implications, new car materials and structures, and the rise of self-driving automobiles.

It is important to understand that while zero emission vehicles, usually electric, are a key objective in moving beyond petrol-driven cars, that electric cars usually still pollute. In most countries electricity is generated primarily by a variety of dirty fossil fuels. Refueling your car by plugging it into the mains doesn’t mean it isn’t polluting, simply that the pollution happens elsewhere.
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How is the culture of luxury changing?

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Luxury is “the opposite of vulgarity” said Coco Chanel. It is also in many ways the opposite of poverty. As people in developed countries – and increasing number in developing countries – grow more affluent, luxury defines what their wealth can be spent on once theirbasic needs are assuaged.

In a positive sense, this is about sensory refinement and human taste at its most discerning. Sensory Indulgence is in fact one of my chosen themes of the Zeitgeist 2011. However it can sometimes be a simple expression of an excess of money.

Tim Stock of scenarioDNA has created an excellent presentation on the Culture of Luxury, shown here. It is a beautiful deck with many provocative ideas – well worth seeing.

The Culture of Luxury 2011 (Brand Packaging)

View more presentations from Tim Stock

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The Question: What is the most interesting thing you came across today?

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Twitter has moved from asking ‘what are you doing now?’ to ‘what’s happening?’, and now describes itself as an ‘information network‘.

The Twitter News Network is a manifestation of the global brain, in which we create value for others by contributing to the visibility and availability of high-value information.

While many contribute nothing of value to Twitter, many extraordinarily talented and interesting contributors are doing what they can to add value to others. It is a choice we make, by how we engage in our social networks.

If we consider what we can best contrbute to global consciousness, it is very likely the most interesting things we come across. The most intriguing, through-provoking, stimulating ideas, whether they be in the form of an article, a video, a conversation, or anything else from the vastness of media and ideas we encounter each day.
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Creating the future of local government

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I recently gave the opening keynote at Local Government Association of Tasmania‘s annual conference. On the occasion of their 100th anniversary, they wanted to look forward to the future as well as to their past.

Incidentally, the event was just two days after I gave the opening keynote at the Institute of Public Administration NSW’s annual conference on the Transformation of Government. My presentations at the two events were reasonably similar, but many issues differ across state and local government. One of the key issues is that in a world driven by community, local government is (or at least should be) closer to the community than any other level of government.

For the local government conference my topic was Creating the Future of Local Government. The current issue of the association’s magazine, LGAT News, contains a write-up of my keynote:

In a defining era for government globally, councils are in the front-line of changes and challenges and are best placed to take the lead in turning these challenges into opportunities. This was the message to Tasmanian councils from leading business futurist, Ross Dawson, in his keynote address to conference delegates.

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More research: browsing for fun at work boosts productivity

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My post yesterday about Angry Birds and productivity at work: why distractions can help has generated some good discussion.

Ever a source of great information, Arie Goldshlager has now pointed me to additional research that supports the National University of Singapore study I pointed to in the article.

In this brief video Dr Brent Coker at the Department of Management and Marketing at University of Melbourne presents their research findings on the productivity impact of browsing for fun at work.


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