Below is an excerpt from my book Developing Knowledge-Based Client Relationships 2nd Edition from Chapter 6 on Enhancing Client Relationship Capabilities: Implementing Key Client Programs. See links to details on my work as a strategy advisor on client relationship leadership and my keynotes and workshops on building exceptional client relationships. Enhancing Client Relationship Capabilities Every […]
The most recent Good Weekend magazine, which reaches over 1 million readers in Saturday’s Sydney Morning Herald, Brisbane Times and Melbourne’s The Age, included a compact feature interview with me titled Meet the futurist with 2020 vision. Below are some brief excerpts, or read the full article:
This year it is 50 years since Alvin Toffler published Future Shock. It was an immensely influential book in shaping how his generation thought about the future. In commemoration of the anniversary, a new book After Shock: The World’s Foremost Futurists Reflect on 50 Years of Future Shock―and Look Ahead to the Next 50 is […]
It is exactly two decades since I became a professional speaker. I had paid my dues over the previous four years speaking frequently for free at conferences. My breakthrough from ‘free to fee’ came from the publication of my first book, Developing Knowledge-Based Client Relationships, which gave me the credibility and visibility to be invited […]
We have now entered the very-long-awaited year of 2020, and an entirely new decade. I truly think that everything we have experienced so far has just been prelude to the craziness of the 2020s. This will be an absolutely pivotal decade in human history, as we almost literally choose who we become and what direction […]
A report just released by McKinsey, On the cusp of change: North American wealth management in 2030, offers some interesting perspectives. The ideas presented in the report include the rise of “fit-nance” tracking of holistic advice, financial advisors focusing on life coaching, and ubiquitous user ratings of advisors. One of the key concepts in the […]
I was recently interviewed by SBS for the Australian launch of the BBC/HBO drama Years and Years, which through the series progresses from today until 15 years in the future. Below is the text of the article, titled What will the future hold for us in 15 years?:
Companies are continually asking for our feedback. But do they actually use that feedback, and if so how? Unless we know, the company’s response comes back to its customers, there is zero motivation to provide meaningful input. But if that feedback loop is well-designed it will build far more loyal and engaged customers. I wrote […]
I am honored to be top of the list of Tech Predictions Gone Wrong – Top 5 Failed Tech Predictions for 2010s: Ross Dawson, a futurist, made a prediction that people will be seen wearing AR glasses and contacts that will allow them to control machines. As shocking and intriguing this prediction was, it was […]
Global population growth reached its peak of 2.09% in 1968 and has steadily declined since then to its current levels of 1.08%. The United Nations forecasts that in 2050 the growth rate will have slowed further to around 0.3% to give a global population of 9.7 billion, however its 80% probability range of forecasts includes […]
