In healthcare the biggest – and very long overdue – shift is from reactive to proactive healthcare: instead of fixing people when they get sick, helping to keep them healthy. This idea of shifting from reactive to proactive is also being applied to customer service by the very interesting enterprise technology vendor Pega , which […]
One of the deepest questions we can ask is: Are humans fundamentally good or bad? Of course the answer is neither and both. Yet day by day how we feel about this question fluctuates with our moods and what we observe in the world.
COVID-19 has shifted most organizations in the developed world to predominantly virtual work. The question is what happens from here. Of course there many unknowns around how long it takes to resume work practices similar to 2019 and before, the timeline for a potential vaccine or other measures that may support that return, or indeed […]
I recently spoke at Tech: The New Era conference, which was part of London Tech Week, in a conversation with Kriti Sharma on the ethics of AI. I had previously interviewed Kriti as part of the OFX/BBC Storyworks Where the world is moving podcast series I hosted in a very interesting episode on AI ethics, […]
In our relatively recently connected economy, platforms have appropriated an outsized proportion of value creation. That is a problem. There have been many initiatives to build user-owned platforms, supported by tools such as the Platform Co-op Development Kit, and a handful of small scale successes such as Up & Go and Stocksy. Now Braintrust, an […]
A very interesting article in Coindesk, The Currency Cold War: Four Scenarios, explores four possible scenarios for the global currency landscape in the year 2030, based on possiblities that future of money guru David Birch proposes in his new book The Currency Cold War. I was honoured to be interviewed for the article alongside luminaries […]
I was delighted to be a guest on Zanele Njapha‘s Future-fit Fridays podcast, with her dynamic style helping bring out some of my strongest-held beliefs. You can listen to the interview on Apple or Spotify, or the full transcript is below. Zanele opened by asking me about my practice of keeping a journal, following up […]
Harold Jarche and I have long known each other online. He started blogging in 2000 while I jumped in in 2002, so we were part of an initially small but burgeoning community exploring online connections before and as modern social media started to emerge. We actually did meet face-to-face briefly some years ago when by […]
From today’s suite of virtual reality and augmented reality product launches by Facebook, one of the most interesting was its announcement of Infinite Office, allowing users to work on multiple screens in a virtual/ augmented reality space. I shared some thoughts on the announcement and what it means for the rise of virtual offices in […]
The greatest value of people working in organizations is not having them act as cogs in a machine, but in interacting to spawn ideas and insights that generate new opportunities. I have long explored the value of serendipity in work environments, and in particular how we can ‘enhance’ serendipity to make happy, fortuitous connections between […]
