Defining information boundaries provides a fundamental platform for organizational strategy

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A little while ago I was interviewed for an article in CIO magazine titled Remote Control, which looked at the issues in having employees work remotely. The article quoted me as follows:

While companies tend to think of telecommuting and remote access as something to support domestic employees, business strategist Ross Dawson believes it will be increasingly important to offer access to employees and collaborators working overseas. He believes companies should strategically review their information holdings and identify what information they would benefit from sharing with trusted partners and clients, and then establish an information infrastructure to support that.

Dawson says a first important step for companies that want to create a collaborative environment is to perform a strategic information audit. “An organization can categorize its information three ways: information which is openly available, information which it is happy to share with trusted partners and information which it does not share. Once you have worked out which information sits where, then you put in place the supporting technology and business processes. So far very few organizations have looked at this from a business process and technology view,” Dawson says.

For a long time in my workshops and client work I’ve used the three core categories of organizational information, as illustrated in the diagram below, as a basis for strategy and organizational design.

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Interview on building powerful relationships in a global economy

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When I was in Singapore last week to do a keynote for a client I was interviewed by Yiep Siew Joo on 938LIVE, the largest English-language news radio station, for its Bottomline business program.

Click here to go directly to audio of the radio interview, and here for the Bottomline Podpage where the article is described and featured.

Some of the issues we covered in the 4-minute interview were the role knowledge and relationships in the economy today, why the Chinese concept of guanxi is different from knowledge-based relationships, how commoditization is driving relationships in a global economy, and what the world’s largest multinational corporations are doing to improve their client relationships.

Hitting the front page of del.icio.us: Studying the power of influencers and amplifiers

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Last weekend my blog had the most hits ever in one day by a factor of seven, as my blog post on Eight steps to thriving on information overload was featured first on Lifehacker, and in turn appeared on a variety of prominent sites, including del.icio.us popular, popurls, and then the front page of del.icio.us. It also received a good number of diggs, though it didn’t hit the front page of Digg.com.

It’s instructive to unpack how this happened. The first element was clearly content that hit a hot button for people, and was useful. A large part of my job is throwing at executives wild, provocative, and instructive insights from across everything that’s happening in technology and business, and helping them to make sense of it and take useful action. One of the most common responses, especially recently, has been to ask how I manage to keep on top of so much in a world run amok. Everyone is experiencing increasing pressure to keep up, and feeling they are not succeeding. Interestingly, my blog post was a repost of a magazine article I wrote ten years ago on this topic, showing the issue is a perennial. It’s only going to become more acute as years go by.

After I posted the article on August 27, there were a few blog posts about it, most notably by Jack Vinson, who excerpted the article on his blog two days later, and then mentioned it again a week after that. Jack has good, influential readership, especially in the knowledge management community.

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Six Trends that are transforming Living Online: Presentation at Influence conference

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Tomorrow I’m going to the Influence conference organized by Phil Sim and Mediaconnect, an invitation-only event held in the heart of the Hunter Valley wine region. Originally the event was only for technology journalists and the tech companies that wanted to reach them, but it has now been extended to the all most powerful influencers in the technology community, whether they are journalists, analysts, or bloggers.

Last year I spoke on the Web 2.0 panel, where I described what User Filtered Content is, and why it is such an important foundation to Web 2.0. This year I will be speaking on the Living Online panel, which is devoted to looking at where life online is going for consumers. In my brief introductory talk I will touch on six trends that will transform living online over the next years.

1. Pervasive connectivity

The trend underlying all the others is that we will be far more connected, wherever we are. Broadband speeds, while still disappointing in most countries, will continue to increase. A good way to think about it is to consider when the majority of consumers will have 100Mbps in the home. In Australia, probably not by 2010, but I would certainly hope by 2014. Gradually WiFi will become pervasive – and hopefully free – in metropolitan areas. WiMax has the potential to offer high speed roaming Internet access over large areas. As importantly, 3G mobile technologies that require less power and thus can be used for extended periods by handheld devices will enable access to the Internet by anyone anywhere. The critical enabler here will be reasonable pricing of mobile data. In Australia it is in most cases obscenely expensive, so big price falls will be required to make access pervasive. A key indicator of pervasive access is when car radios become IP-based, as this will indicate there is always good access to the internet, and all radio stations simulcast over IP.

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Innovation in professional services: the case of DDB and Keith Reinhard

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On Thursday I was in Singapore to give a keynote speech on The Future of Professional Services for clients and prospects of Epicor, a mid-tier enterprise software firm that has developed a substantial global market for its professional services software suite.

Some of the issues I covered were the Seven MegaTrends of Professional Services, building knowledge-based relationships, organizational networks, and professional services strategy.

One of anecdotes I told was about how Keith Reinhard, now Chairman Emeritus of advertising giant DDB Worldwide, has been a consistent innovator in advertising and professional services. Below is the case study on DDB Worldwide which is in Chapter 11 (on value-based pricing) of my book Developing Knowledge-Based Client Relationships, followed by an excerpt from Chapter 6 (which can be downloaded in full from here) on Keith’s ideas on relationship agreements.

The image below refers to the delightful story at the end of the case study. This range of flavored drinking water for cats was created by DDB and is licensed to provide an ongoing revenue stream.

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The many varieties of networks in business: Net Work – A Practical Guide to Creating and Sustaining Networks at Work and in the World

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I’ve known Patti Anklam for many years now, as she has played a central network role in the global knowledge management and social network communities. After creating much content in the form or articles and reports, Patti has finally released a book which provides a comprehensive view of how networks are applied business and organizations, titled Net Work: A Practical Guide to Creating and Sustaining Networks at Work and in the World

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My summary thoughts on the book appear on the back cover:

“Understanding and leading networks are critical competences for today’s business leaders. Anklam has broken new ground by bringing together diverse perspectives and case studies into a deeply practical guide to creating value in networks.”

What most attracts me to the book is that it so pragmatic. There are far too many business books that ultimately offer few insights into specific actions to take. Net Work both provides a deep understanding of the nature of networks, and also practical steps on how to tap their value.

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Ross Dawson: keynote speaker video – future, technology, business, leadership

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[UPDATE]: This and other videos, with many other resources, are available at my newly launched speaker website: rossdawson.com.

Conference organizers and meeting planners always want to get a good idea of the style of the keynote speakers they’re considering booking for their events. I usually get booked through reputation, recommendations, or people who have seen me speak already, but to reach beyond that audience it’s essential to have a speaking video.

My new speaking video below is a sorely overdue update from the last one, which was created several years ago now. From now on I’ll keep the video updated with new footage and improved design as we go. We’re also shortly going to launch a new website for my speaking and strategy facilitation activities – details soon.

The eight-minute video contains a smorgasbord of interesting ideas, including snippets on the attention economy, forecasts for the next doubling of the global economy, the development of infinite content, sex and work in Second Life, outsourcing to India, and the role of energy in organizational networks.

Gaining insights from storytelling: a study on volunteering

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Dave Snowden has been one of the most innovative and outspoken players in knowledge management for many years. Since he left IBM he has spent much of his time developing and applying a software platform, SenseMaker, which uses stories from people in various forms as its primary input to understand what the primary drivers and leverage points are in organizations or systems.

The SenseMaker tool is now being applied in a study on the future of volunteering, driven by Meals on Wheels and NSW Department of Disability and Aged Care, with support from Deloitte, Cognitive Edge, and the Society of Organisational Learning Australia.

The study is urgently looking for stories on volunteering, so if you have any thoughts or experiences on volunteering, or want to experience the inputs to the storytelling software, click here to participate. It takes around 20 minutes.

Tapping the Zeitgeist: Powerful tools for spotting online trends

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One of the most fabulous aspects of the online world is that trends are visible as never before. Since people’s interests are visible in what they search for and where they go, the zeitgeist becomes visible. Here is a brief review of some of the tools that give us insights into up-to-the-minute views on what we are collectively thinking and following.

Google Trends

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Google’s original Google Zeitgeist was replaced in May by the current Google Trends, which allows you to compare searches made on terms, correlates these with news and events, and enables you to drill down to activities in regions, cities and specific languages. The Hot Trends feature shows the hottest searches (as in most increased relative to usual levels) of the day.

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Sneak preview: Future Files: A History of the Next 50 Years by Richard Watson

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Do you want to have your brain vigorously shaken? Those in search of serious provocation on what the future holds need look no further than Future Files: A History of the Next 50 Years, by the inimitable Richard Watson, Chief Futurist at Future Exploration Network. The book is not out until next week, so you’re privileged to get a sneak preview at the book website. Don’t miss the free download of Chapter 1 of the book.

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The heart of the book is 11 chapters, each exploring the future of a key aspect of our lives and future.

1 Society and Culture: why we’ll take longer baths in the future

2 Government and Politics: us and them

3 Science and Technology: the rise of the machines

4 Media and Entertainment: have it your way

5 Money and Financial Services: everyone is a bank

6 Automotive and Transport: the end of the road as we know it

7 Food and Drink: faster and slower

8 Retail and Shopping: what we’ll buy when we’ve got it already

9 Healthcare and Medicine: older and wiser

10 Travel and Tourism: ‘Sorry, this country is full.’

11 Work and Business: the new right-brain economy

Each chapter is filled with startling facts from the present, from which Richard derives staggering insights about the future. As with much of Richard’s work, it shouldn’t all be taken overly seriously, but being prepared to make a few supersonic flights of logic is what helps take us into new ways of thinking about the future, and responding to it more effectively.

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