The Future of Life Insurance
There will be more change in the future of life insurance than in its past, and it will happen faster. This keynote gives insurers a clear view of the forces reshaping the industry and the opportunities for those who lead the change.
The acceleration of information technologies, combined with rising customer and societal expectations, is transforming an industry that was already built on data. Real-time health data is changing what insurers can offer and how they relate to customers, as data ownership shifts toward individuals. The platform economy is turning insurance into an ecosystem business, where outstanding customer experience and ongoing relationships matter more than any single transaction.
Keynote overview
- Real-time data and the customer relationship. How real-time health data is reshaping offers and the insurer-customer relationship.
- Data ownership moving to individuals. What this shift means for how insurers collect, use, and are trusted with data.
- Insurance as an ecosystem. How the platform economy is turning insurance into a connected, ecosystem business.
- Humans + AI in underwriting, claims, and advice. How AI changes these core functions while human judgment stays central to complex cases.
- AI agents in service. The emerging role of AI agents in customer service and claims.
- Trust and governance. Why trust and governance matter more as AI takes on more of the insurer’s work.
- Industry leadership. Why the industry needs a common vision and real collaboration to make the most of this shift.
Who it is for
Life insurers, mutual and cooperative insurers, and industry associations, at conferences and leadership events.
Recent keynotes
- Technology and Opportunities for the Future of Life Insurance, Financial Services Council Life Insurance Conference
- Opportunities for Mutual Value Creation, International Cooperative and Mutual Insurance Federation global conference
Ross’s work in insurance also includes board and executive strategy sessions, described on the strategy advisor pages.
Related keynotes
Financial services · Mutuals and cooperatives · Customer experience
Tailored to your audience
Every keynote is tailored to the client, audience, and event. Ross has delivered keynotes and strategy sessions in 35 countries.
