Gaining insights from storytelling: a study on volunteering

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Dave Snowden has been one of the most innovative and outspoken players in knowledge management for many years. Since he left IBM he has spent much of his time developing and applying a software platform, SenseMaker, which uses stories from people in various forms as its primary input to understand what the primary drivers and leverage points are in organizations or systems.

The SenseMaker tool is now being applied in a study on the future of volunteering, driven by Meals on Wheels and NSW Department of Disability and Aged Care, with support from Deloitte, Cognitive Edge, and the Society of Organisational Learning Australia.

The study is urgently looking for stories on volunteering, so if you have any thoughts or experiences on volunteering, or want to experience the inputs to the storytelling software, click here to participate. It takes around 20 minutes.