Community quality and network leadership trump numbers: Digg loses contributors to Mixx

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An interesting article on Techcrunch says Digg refugees may be heading to Mixx. Mixx is one of literally hundreds of community-based collaborative filtering tools that is competing with Digg, yet it is getting significant traction.

It is particularly instructive to read what some of the “Digg refugees” are saying:

“I have already had quite a lot of success with getting my submissions voted on, this may be partly due to the fact that many of my digg friends have joined the site.” Dave Eaves

“Mixx has a much more positive audience than Digg. It always amazes me that even the most popular and highest quality articles can get so many negative and unnecessarily degrading comments on Digg. So far the users of Mixx have proven to be quite a bit more pleasant, something that I know will be welcomed by most users.” Vandelay Design

The context here is that while Digg gets millions of readers, the way stories get voted to the top is based on relatively small communities. As discussed in an article I wrote on the structure of social opinion, 30 people out of a million-odd are responsible for the original submission of 30% of the articles that hit the front page of Digg. The reason for their success is that their friends follow what each other Digg and vote on these stories, at which point the general mass of readers pick up on it. Someone who is prominent in the community is highly regarded, and can be an overt as well as a covert influencer. The community starts to become highly social, with personalities, exchanges, likes and dislikes.

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Network Roundtable: the state of organizational network analysis

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Having spoken at several of the Network Roundtable conferences since they were initiated three years ago, it was fantastic to come back to speak again at this year’s event in Charlottesville, Virginia. The predominant impression is that of maturity. At the first conferences, most of the speakers addressed the potential applications and the early insights. At this event, it is clear that there is widespread use of organizational network analysis (ONA) in US and global organizations, and that much of it is both well established and creating substantial value.

Rob Cross, the driving force behind the Network Roundtable and the success of Organizational Network Analysis, has now firmly established the discipline as a mainstream discipline. In three years the Roundtable has grown to have 98 leading organizations as members.

Major ONA initiatives at organizations such as Microsoft, Lehman Brothers, Montgomery Watson Harza and the like over a number of years have created both a longitudinal history of how networks evolve in organizations, and highly valuable business outcomes.

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Organizational networks: The variety of external networks

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I’m at the Network Roundtable conference at the University of Virginia, where I’m doing a keynote tomorrow on Tapping Networks to Bring the Best of the Firm to Clients. I’ll do a few posts over the next couple of days on what’s happening at the conference. Since the Roundtable is a consortium with some fantastic corporate members, this is the premier venue for not just the latest research into applying network analysis, but also what specific value organizations are getting from network approaches.

This morning is breakout sessions, where I’m participating in the one run by Myra Gorman from Community Analytics on Leveraging External Networks. As a small group, we’re looking both at the scope of external network studies, and a few specific cases from workshop participants.

The nominal focus of the Network Roundtable is Organizational Network Analysis, so it largely examines what happens within organizations, at issues such as organizational structure, collaboration, leadership, talent development, innovation, and so on. In this session on External Networks we discussed how networks underlie almost all aspects of the business, government, and not-for-profit sectors. Some of the key networks we discussed are:

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Official: Give staff Facebook ‘or risk losing them’

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The other day I wrote a post titled Implementing Web 2.0 is critical for attracting talent.

I just saw this newspaper article titled: Give staff Facebook ‘or risk losing them’

CONSTRUCTION giant John Holland says allowing employees to access social networking site Facebook can play a role in attracting and keeping young workers.

The building company has been hit hard by the current skills shortage, with group managing director David Stewart highlighting engineering as a profession experiencing an “extreme” shortage.

…and goes on to describe why John Holland decided banning Facebook was dumb.

Thanks for the pointer from James Dellow. Yes, you’re right James, I love it!

This is just the beginning of social networking for professionals

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The current issue of BOSS magazine has an article titled “MyWorkSpace” (unfortunately not available online), with an intro: “They’re the new places to see and be seen, and the hottest social networking sites are also places to forge business”.

It quotes me as follows:

Ross Dawson, chairman of the research group Future Exploration Network, says social networks are becoming an important vehicle for engaging with employees and customers. “If appropriately harnessed and designed, they can be extraordinarily valuable tools, both within organisations and for engagement externally,” he says. “Facebook has become as much a professional networking tool as it has a personal networking tool.”

Reuters, for example, has released its own social networking platform for financial professionals, while software companies such as IBM and BEA have developed their own social media software so that these same tools can be used internally by enterprises.

“We’ve reach the point where professionals will find it harder if they are not on these networks,” Dawson says. “These are where people are spending time, and it is an easy place to reach out and build relationships. If we think five to 10 years fowrard we can’t say what it is going to be like, but we do know that social networking tools will be central to our professional lives.”

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Microsoft, Facebook, and the shift of the platform to social networks

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I was just interviewed on ABC Radio about Microsoft’s mooted acquisition of 3-5% of Facebook for US$500 million or so, as written about by the Wall Street Journal today. I’m severely jetlagged and it’s well past my bedtime, but I thought I’d make a few quick notes on points I raised in the interview that are relevant to this story.

Value is increasingly seen as shifting to social networks. When News Corp bought MySpace 2 ½ years ago for $580 million, I pointed out that what it was buying was the positioning at the interstices of people’s relationships. Media – as in the flow of information – is increasingly between people rather than in a hub and spoke arrangement, which makes social networking platforms central to value creation.

Social networking platforms have figured out what works. Since 2000 when sixdegrees.com made the first bold attempt to create a system to create value from linking people and subsequently failed, social networks have gradually improved to the point where they are drawing in a massive number of participants. MySpace was the first true success story, and in absolute numbers is still far larger than Facebook. However Facebook has translated MySpace’s success to a professional and arguably more diverse demographic, through different positioning and features. Social networks are rapidly becoming central to people’s interaction with the online world.

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The many varieties of networks in business: Net Work – A Practical Guide to Creating and Sustaining Networks at Work and in the World

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I’ve known Patti Anklam for many years now, as she has played a central network role in the global knowledge management and social network communities. After creating much content in the form or articles and reports, Patti has finally released a book which provides a comprehensive view of how networks are applied business and organizations, titled Net Work: A Practical Guide to Creating and Sustaining Networks at Work and in the World

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My summary thoughts on the book appear on the back cover:

“Understanding and leading networks are critical competences for today’s business leaders. Anklam has broken new ground by bringing together diverse perspectives and case studies into a deeply practical guide to creating value in networks.”

What most attracts me to the book is that it so pragmatic. There are far too many business books that ultimately offer few insights into specific actions to take. Net Work both provides a deep understanding of the nature of networks, and also practical steps on how to tap their value.

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Gaining insights from storytelling: a study on volunteering

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Dave Snowden has been one of the most innovative and outspoken players in knowledge management for many years. Since he left IBM he has spent much of his time developing and applying a software platform, SenseMaker, which uses stories from people in various forms as its primary input to understand what the primary drivers and leverage points are in organizations or systems.

The SenseMaker tool is now being applied in a study on the future of volunteering, driven by Meals on Wheels and NSW Department of Disability and Aged Care, with support from Deloitte, Cognitive Edge, and the Society of Organisational Learning Australia.

The study is urgently looking for stories on volunteering, so if you have any thoughts or experiences on volunteering, or want to experience the inputs to the storytelling software, click here to participate. It takes around 20 minutes.

Audio stream of radio interview on Facebook, networks, connectivity, and media

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I’ve just found out that there’s online audio available of the interview I did last week on the radio station 3AW about Facebook in the enterprise. It was one of the interviews I did last week that I enjoyed the most, as we covered a lot of territory in our discussion.

In the conversation with Ernie Sigley, we discussed the use of Facebook by employees, networks in organizations, the impact of technology on productivity, participation in media, the use of Internet by older people, where I was born, the role of connecting globally for the economy, and more in a seven minute segment.

Click here to access the radio interview.

Facebook and portals in the workplace

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Following close on the heels of SurfControl’s Facebook-is-costing-the-Australian-economy-$5-billion! story and some of the more balanced media response, Sophos, another internet security company, has released survey results saying that half of all companies restrict access to Facebook. Apparently 43% block Facebook outright, while 7% more give access only when it is deemed relevant. These figures may be correct, but without any methodology being released that I’m aware of, they are certainly suspect given the biased source of the data. I’m presuming that the figures are for the US only, as most non-US organizations are unlikely at this time to have explicitly banned Facebook, though its soaring international usage is putting it clearly on the agenda for corporate filters.

Interestingly, the survey apparently also noted that many of the other 50% of organizations were deliberately allowing Facebook either for the explicit networking value of the tool, or in order not to annoy their staff.

Richard MacManus has provided his usual insightful and considered views on the issue, noting that Facebook is effectively a portal that aggregates many applications, including many that are absolutely work-oriented. He points to an earlier post on Read/Write Web listing 10 work applications on Facebook among the hundreds of applications available, including To Do lists, Email, Calendar, Online Word Processing and Groupware. Of course the reality is that most people are using Facebook primarily as a work and social networking tool, and for many of the fun applications available within the platform, with work applications so far gettting little traction.

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