Round-world book speaking tour


I’m just about to embark on a quick round-world trip to promote my new book Developing Knowledge-Based Client Relationships 2nd Edition. I’ll be speaking about the book, client leadership, and how to “lock-in” your clients to some great groups along the way. Full details and registration information is at

Dates and organizers:

San Francisco: KM Cluster, September 27

Seattle: Company of Friends, September 29

Boston: Company of Friends, October 4

Toronto: HelixCommerce, October 6

London: Managing Partner Forum, October 10

Hong Kong: Hong Kong Knowledge Management Society, October 13

The feedback on the new edition has been extremely pleasing. The new chapters in this edition – Chapter 6 on implementing key client programs (which is available for free download) and Chapter 9 on leading relationship teams – as well as the updated section on technology in client relationships, seem to have particularly struck a chord with major professional and financial firms. As a result I’ll be fitting in various client work on my travels. Firms are recognizing that the work they put into enhancing their capabilities at client relationships will be amply repaid.

I hope to see you along the way!