Entries by Ross Dawson

See our latest Trend Map! What to expect in 2008 and beyond….

Nowandnext.com and Future Exploration Network have once again collaborated to create a trend map for 2008 and beyond. Our Trend Map for 2007+ had a major impact, with over 40,000 downloads, fantastic feedback (“The World’s Best Trend Map. Ever.” “I got shivers” “Amazing” “Fascinating” “Magnifique” etc. etc.), and inspired several other trend maps including Information […]

Knowledge-centered support: Greg Oxton workshop in Sydney

I first caught up with Greg Oxton a few years ago while I was in San Francisco. It seemed like an obvious connection, as he runs the Consortium for Service Innovation, a group of very large organizations with significant service and support operations. Their focus on Knowledge-Centered Support overlaps with my idea of Knowledge-Based Client […]

Podcast interview on social networks in business and Enterprise 2.0

I recently met Stan Relihan, having been introduced to him separately by Cameron Reilly of The Podcasting Network fame, leading tech journalist Brad Howarth, and also from further afield Charlene Hutt, one of the leading HR practitioners in Canada. The diverse introductions in themselves illustrate the deeply interconnected nature of social networks. Stan is an […]

Will the innovation landscape become more fluid?

One of the single most important factors determining the future of business and society is the US legislative framework for innovation. US legislators shape the global patent landscape, due to the country’s dominant global role in both innovation and commercialization,. As covered in a New York Times article titled Two Views of Innovation, Colliding in […]

Away on holidays – Happy New Year!

Tomorrow we leave on a little over two weeks holidays – it’s a good time of year to get away, so we always take the opportunity. The last three years Victoria and I have taken our New Year’s holiday in various Asian countries – Vietnam and Laos, Thailand, and Japan. The last was with our […]