I first caught up with Greg Oxton a few years ago while I was in San Francisco. It seemed like an obvious connection, as he runs the Consortium for Service Innovation, a group of very large organizations with significant service and support operations. Their focus on Knowledge-Centered Support overlaps with my idea of Knowledge-Based Client […]
I recently met Stan Relihan, having been introduced to him separately by Cameron Reilly of The Podcasting Network fame, leading tech journalist Brad Howarth, and also from further afield Charlene Hutt, one of the leading HR practitioners in Canada. The diverse introductions in themselves illustrate the deeply interconnected nature of social networks. Stan is an […]
Back in May 2007 ReadWriteWeb posted my list of the Top 60 Web 2.0 applications in Australia, which we created as a prelude to our Web 2.0 in Australia event. I’m reposting the list now, partly as the full list is no longer available from the ReadWriteWeb site for some reason, and also because I […]
I’ve just been interviewed by SBS TV for a segment on Skype, which will air on their World News tonight at 6:30pm. There was no particular news that prompted the segment, which simply looks at what Skype is, and in particular how it is impacts the telecommunications industry. In the interview I repeatedly emphasized how […]
I’m now back from holidays and launching myself into 2008. We went up the North Coast of NSW, and had a rather adventurous time of it, what with massive flooding in the region (see below one of the bridges we crossed which had been through a tough time, while other roads we attempted were completely […]
One of the single most important factors determining the future of business and society is the US legislative framework for innovation. US legislators shape the global patent landscape, due to the country’s dominant global role in both innovation and commercialization,. As covered in a New York Times article titled Two Views of Innovation, Colliding in […]
Tomorrow we leave on a little over two weeks holidays – it’s a good time of year to get away, so we always take the opportunity. The last three years Victoria and I have taken our New Year’s holiday in various Asian countries – Vietnam and Laos, Thailand, and Japan. The last was with our […]
As we move into Christmas season, many people will find themselves in social situations they may not want to be in. They may find themselves sitting next to distant relatives or acquaintances who are tedious, obnoxious, annoying, pedantic, weird, bombastic, stupid, or all of the above. For these situations, I would like to provide a […]
I have written and being interviewed many times in the last few months on the use of Facebook in organizations. There are a range of reasons why Facebook is often being blocked inside organizations. In many cases it’s because it’s viewed as a time-waster. However in other cases the concern is more about information loss […]
The latest Teens and Social Media report from Pew/Internet gives some great insights into how teens aged 12-17 are using the Internet. There are a host of great insights in the report, including: * 64% of online teens aged 12-17 have created content on the Internet, up from 57% at the end of 2004 (this […]
