Comments on: Visualization: Social bookmarking in the enterprise

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By: Ross Dawson

Ross Dawson — Fri, 03 Apr 2009 13:23:52 +0000

Absolutely.
Your comments reflect just about everyone’s views Thomas, and since you’re a sophisticated user, that’s compounded manifold in any large organization.
As I said in passing in my comment, user adoption is the (very) hard bit.
One implication is that integrated software suites are better, so people are just learning facets of one tool as and when it is useful to them, rather than lots of new ones.
Yes, the history of enterprise software usability is atrocious. But one of the great benefits of the current generation is that the lessons of the consumer web are (sometimes) being brought to bear in making things a lot easier to use.
But yes it’s a lot easier to talk about than do :-)

By: Thomas Crampton

Thomas Crampton — Fri, 03 Apr 2009 05:36:00 +0000

Um, I beg to differ on trying to build usage within a company.
1- I am personally overwhelmed by new services.
I was frustrated by Delicious and the inability to easily share private bookmarks, so I checked out Diigo. Very nice service, but I don’t use it because I don’t want yet another social media tool.
2- In addition (And I don’t mean to dump on an entire industry, but) enterprise software solutions that I have experienced are generally hell.
That said, it sounds like you have much more experience in dealing with creating enterprise solutions!

By: Ross Dawson

Ross Dawson — Fri, 03 Apr 2009 01:05:09 +0000

Hi Thomas, this diagram represents enterprise social bookmarking, so it refers to the functionality and applications you should be looking for behind the firewall. As we point out in the chapter on social bookmarking in the enterprise, tiered access permissioning is one of the key features you should look for in enterprise-grade social bookmarking.
IBM’s Dogear (now part of the Lotus Connections suite) is a very mature social bookmarking system, and each release of Sharepoint has improved social bookmarking and tagging functionality. Connectbeam is a stand-alone enterprise social bookmarking platform. The major Enterprise Content Management vendors are just getting to introduce this into their offerings, but it’s in all cases firmly on their release agenda.
Social bookmarking, if it includes enterprise functionality and (the harder part) gets good uptake across the organization, can be extremely valuable in improving information access.
That’s what I reckon anyway :-)

By: Thomas Crampton

Thomas Crampton — Fri, 03 Apr 2009 00:24:52 +0000

But what tool do you use for this? In my experience Delicious is not easy for selective sharing – or am I missing some functionality?