Comments on: The Future of Customer Service: Using technology to increase both efficiency and relationship strength https://rossdawson.com/the-future-of-customer-service-using-technology-to-increase-both-efficiency-and-relationship-strength/ Keynote speaker | Futurist | Strategy advisor Thu, 18 Jun 2020 03:49:31 +0000 hourly 1 https://wordpress.org/?v=6.9.4 By: Michelle Tran https://rossdawson.com/the-future-of-customer-service-using-technology-to-increase-both-efficiency-and-relationship-strength/#comment-3915 Tue, 09 Oct 2012 05:49:00 +0000 https://rossdawson.com/?p=5581#comment-3915 Businesses need to be able to balance customer service with efficiency. Of course it would be easier to have an automatic system in lieu of human presence, but there needs to be the sincerity that a machine cannot deliver.

]]> By: Myles Harris https://rossdawson.com/the-future-of-customer-service-using-technology-to-increase-both-efficiency-and-relationship-strength/#comment-3914 Mon, 01 Oct 2012 23:39:00 +0000 https://rossdawson.com/?p=5581#comment-3914 I believe those who’ll win in the future of customer service will perfect the following:

Getting the request right
Getting the job done
In awesome time
and making me want to have to use that channel again if I need to

I believe whatever tools they use to get this right, doesn’t particularly matter.

It’s pain free that matters now. There is too much pain when it comes to customer service now.

That should be a company’s point of difference.

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