As retail industry consultants, you have a prerogative to preach and influence a higher spend on part of the retail chains. You ignore why people shop. A trip to a mall is a family time together. Or better still, we are humans, and we buy as humans and sell as humans. It is acceptable if there is a touch of warmth in your customer services, and replacing people with robots and ivrs will only help you grow so much as an organization.  

When was the last time you visited a record store? A video rental store? A bank branch? A travel agency?  Look at all that vacant retail space near you. It will never be filled again.

It took a while. A decade ago, pundits were predicting this, but people kept going to the mall. It just took time for people’s habits to change. Look at your demographics now. The age of your customers is increasing. In time, going to stores, like reading paper newspapers, will be something only older people do.

The middle of the market will disappear. Dollar Tree and Nordstrom may do OK, but there won’t be much in the middle.

I have the pleasure to brief you on our Data Visualization software
“Trend Compass”.

TC is a new concept in viewing statistics and trends in an animated
way by displaying in one chart 5 axis (X, Y, Time, Bubble size &
Bubble color) instead of just the traditional X and Y axis. Discover
trends hidden in spreadsheets. It could be used in analysis,
research, presentation etc. In different business sectors, to name a
few we have Deutsche Bank, NBC Universal, RIM, Vanguard
Institutional Investor, Ipsos, Princeton University as our clients.

NBC presentation on TED using Trend Compass exported Videos. Now on
CNN Money / Fortune (Dec 21st,2010):
https://tech.fortune.cnn.com/2010/12/21/from-laughing-to-judging-in-fifty-years-the-evolution-of-televised-emotion/

The following link is for our new Geographical Trend Compass
(Earthquake in Japan – Mag vs Depth vs Time):
https://www.epicsyst.com/test/v2/japan-earthquake

Link on OPEC oil indicators:
https://www.epicsyst.com/test/v2/libya-oil/

Link on Ads Monitoring on TV Satellite Channels during April 2008.
Pick Duration (Ads daily duration) vs Repeat (Ads repetition per day).
https://www.epicsyst.com/test/v2/tv-monitor/

Link on UK Master Card vs Visa performance :
https://www.epicsyst.com/test/v2/mastercard_vs_visa/

Links on Funds:
https://www.epicsyst.com/test/v2/best_exchange_traded_funds/
https://www.epicsyst.com/test/v2/us_insurance_funds/
https://www.epicsyst.com/test/v2/aaim_fund_performance/

Link on other KPIs :
https://www.epicsyst.com/test/v2/hospital_performance/
https://www.epicsyst.com/test/v2/international_insurance/

Link on Chile’s Earthquake (Feb 27th 2010):
https://www.epicsyst.com/test/v2/EarthQuakeinChile/

This a link on weather data :
https://www.epicsyst.com/test/v2/aims/

This is a bank link to compare Deposits, Withdrawals and numbers of
Customers for different branches over time ( all in 1 Chart) :
https://www.epicsyst.com/test/v2/bank-trx/

Misc Examples :
https://www.epicsyst.com/test/v2/airline/
https://www.epicsyst.com/test/v2/airline2/
https://www.epicsyst.com/test/v2/stockmarket1/
https://www.epicsyst.com/test/v2/football/
https://www.epicsyst.com/test/v2/swinefludaily/
https://www.epicsyst.com/test/v2/flu/
https://www.epicsyst.com/test/v2/babyboomers/

This is a project we did with Princeton University on US unemployment :
https://www.epicsyst.com/main3.swf

A 3 minutes video presentation of above by Professor Alan Krueger
Bendheim Professor of Economics and Public Affairs at Princeton
University and currently Chief Economist at the US Treasury using
Trend Compass :
https://epicsyst.com/trendcompass/princeton.aspx?home=1

You can download a trial version. It has a feature to export
EXE,PPS,HTML and AVI files. The most impressive is the AVI since you
can record Audio/Video for the charts you create.

https://epicsyst.com/trendcompass/FreeVersion/TrendCompassv1.2_DotNet.zip

All the best.

ashraf wagdy

Trend Compass Team
Epic Systems
http://www.epicsyst.com

Absolutely, thats the real point. To be consumer/user centered means being able to change one’s organization, an older adage than the internet indeed but quite hard to apply in the real world (yet). And without doubt a real competitive advantage for those organizations that can change themselves.

That’s interesting Dominique. The real implication of this is an organization that has fully integrated communication flows internally. Seamless external service and communication requires seamless internal communication. That’s what few organizations are yet able to achieve.