The travel industry is poised to expand in incredible ways, not the least of which will be due to rapid technological progress. The future of retail, in particular, and how top performing companies embrace such advances will play a significant role in shaping the sector.
At Travelport LIVE 2017, world-renowned futurist Ross Dawson’s keynote homed in on this point. There he shared his EPIC framework which identifies the four domains of value in retail and applied it to the world of travel. You can watch a video of the full keynote with slides here.