ABC recently published a very nice compilation of perspectives of the year ahead titled Do you want the good news or the bad news?, giving readers a choice of whether to read ‘Exciting’ or ‘Scary’ perspectives.
Their interview with me on mind-machine interfaces was published under the ‘Exciting’ section:
Many of the interviews I have been doing at the beginning of this year have focused on the future of jobs and work, it seems to be a topic that resonates strongly at the moment.
One of the interviews was on ABC News 24, as below.
During Australian Healthcare Week on March 15-17, I will be delivering two keynotes on the future of healthcare, at the Health Facilities Design & Development conference and the Healthcare Efficiency Through Technology conference.
In the lead-up to the conference, an article Healthcare 2020: what will the future of healthcare look like in Australia? draws on an interview with me to explore this space. Below are just a few excerpted quotes from the extensive interview with me:
On big data and data sharing
An article in yesterday’s Sydney Morning Herald, Five business trends set to shape 2016, asked three business “clairvoyants” what innovations small business will see in 2016: Craig Rispin, Jon Tanner, and myself.
Here are a couple of the quotes from me:
On Immersive Reality:
Futurist Ross Dawson, who heads Advanced Human Technologies Group, says the debut of Facebook’s Oculus Rift (and a host of other virtual reality head-sets arriving next year) is his “big game changer”. It will be arriving in the first quarter of 2016. Dawson believes it could transform the retail, travel, education and property industries. It is not augmented reality (as in Google Glass) but immersive reality: the images move in sync with a user’s head movements.
It could be used to offer virtual snapshots of off-plan apartments to prospective property buyers, give travellers the opportunity to peruse a virtual city or visit a mock art gallery in cyberspace, Dawson says. “You could immerse yourself in a battlefield or spend a virtual day in Rome, Paris or Berlin.”
Dawson expects to see greater automation in the retail and hospitality sectors, but believes fast food outlets will be the first to deploy robots. He mentions US-based Orchard Supply Hardware whose “OSHbot” answers questions and directs customers to products. There is also California’s Aloft Hotel, run by three-foot-high (91cm) “botlrs” which have 7-inch touchscreens to interact with patrons.
Here are videos of these robots:
Companies large and small need to be actively thinking about and exploring how these kinds of new technologies will change their business, and how they can seize the emerging opportunities.
I was recently interviewed for an extended feature on the future of travel, Technologies that will change the way we book, plan and experience travel.
Below is a selection of quotes from the article.
I recently gave a series of opening keynotes on The Future of Customer Experience as part of a roadshow for omnichannel customer experience platform provider Genesys, which is running a global series of events for their lead customers, which includes organizations such as News Limited, Vodafone, Western Union, and the Australian Taxation Office.
The central theme of my keynotes was the boundaries and relationship between humans and machines in customer experience.
Today, extraordinary insights from data and analytics enable us to address individual’s unique preferences to an unprecedented degree.
Yet the emotion, empathy and engagement of humans cannot be replaced – we all seek personal connection and a real sense of caring.
This morning I was interviewed on the Mornings program about open source 3D printed houses.
You can view a video of the segment by clicking on the image below.
We primarily discussed the fantastic Wikihouse project, which provides Creative Commons plans for parts which can be 3D printed or machine cut and readily assembled to build inexpensive homes.