“Government as platform” provides a compelling vision for the future of government and society

Before my recent keynote at CeBIT on Platform Strategy: Creating Exponential Value in a Connected World I did a video interview with Alex Zaharov-Reutt of ITWire, shown below. The full article and video is available on ITWire.

It was a very broad-ranging interview, however one of the topics I touched on was the concluding point of my keynote that afternoon, on governments as platforms.

I have written before about issues such as the role of crowdsourcing in government, how crowdfunding could shift the shape of taxation and government, how we can envisage the future of government as a solution enabler, and the value of a framework for the Transformation of Government.
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Six characteristics supporting excellence in service delivery innovation

Last Friday, after delivering the breakfast keynote at CPA Congress in Brisbane (more on that in another post), I ran a half-day workshop at the partner offsite of a national accounting firm network on the theme of Disruption and Innovation in Professional Services.

I spent some time giving the partners current perspectives on both disruption and innovation in professional services, with the rest of the time spent facilitating the group in generating and prioritizing initiatives to drive the members firms’ future.

I ran through the domains in which they can enhance their business models and performance. However in professional services probably the most important domain is service delivery, in which extraordinary possibilities for innovation have opened up in the network economy.

I have just recalled that eight years ago I co-authored a white paper for SAP titled Service Delivery Innovation: Creating Client Value and Enhancing Profitability. While it is not recent, the issues I covered are still completely relevant today, so I thought I’d share a section from the white paper here:
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How to create an extraordinarily successful future for the news industry

I recently did the opening keynote on Creating the Future of News at the International News & Media Association World Congress in New York, which brought together over 400 senior news executives from 45 countries.

Below is a video excerpt of the opening minutes of my keynote.

You can see a video of the complete keynote here, and the static presentation slides here (though much of my visual presentation was video).
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Envisioning the future of government as solution enabler

When you look at the future, there are few more important topics than the future of government.

Government was designed to be institutional, providing stability to nations. Yet that design and structure means that governmental institutions are generally very poorly prepared to change as required in the face of extraordinary shifts in society and business.

I have been drawn more into the future of government over the last few years, among other activities creating and sharing my Transformation of Government framework with a variety of groups of senior policymakers.

William Eggers and his team at Deloitte have distilled some excellent analysis and insights into the future of government at their Government 2020 site, which includes an overview of drivers and trends shaping government, and views on the implications across domains of government.

The following slides and video provide nice high-level overviews of the work.

The other resources on the website are well worth a look, including the Drivers and Trends sections.


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Launch of Social Media Strategy Framework in Arabic

When we first released our Social Media Strategy Framework, the response was so strong that it ended up being translated into 12 languages.

At the time we did want to translate it into Arabic, however this proved difficult as it requires the Middle East version of Illustrator; most versions of Adobe CS do not support Arabic text. Fortunately we were recently approached with an offer to do a translation into Arabic, supported by the NGO Internews.

When I recently did the keynote at Arab Media World in Dubai on Creating the Future of Arab Media I noted that one of the defining aspects of Arab media is the exceptional uptake of social media in a number of Arab countries, by some measures the highest in the world.

As such the social media familiarity gap between users on the one hand and companies and governments on the other is extremely high. Hopefully this framework will prove useful. As always feel free to pass on the framework to those who might find it useful.

Click on the framework image to see the full pdf.

SocialMediaStrategy_Arabic_510w

Will rapid advances in robots and AI displace work and jobs or create them?

One of the most important – and uncertain – questions we face is whether rapid technological developments in domains such as robotics, artificial intelligence and telepresence will lead to substantial unemployment.

Pew Internet has just launched a very interesting report AI, Robotics, and the Future of Jobs which delves into this topic by drawing on almost 2,000 experts who responded to the question:

The economic impact of robotic advances and AI — Self-driving cars, intelligent digital agents that can act for you, and robots are advancing rapidly. Will networked, automated, artificial intelligence (AI) applications and robotic devices have displaced more jobs than they have created by 2025?

They distilled the responses into positive and negative perspectives as well as points of agreement:
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Concept video: The Future of Work

A while ago at Future Exploration Network we created the Future of Work Framework to provide a high-level overview of how the world of work is shifting.

Over the past year I have used the framework extensively as a starting point for executive briefings and strategy workshops on the strategic implications of the rapidly changing world of work.

However the static visual can be hard to interpret on its own, so we have now created a short video that delves into and narrates the framework.


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Keynote slides: Creating the Future of Arab Media

Tomorrow I am doing the opening presentation at Arab Media Forum in Dubai, the largest and most prestigious conference on media in the Arab world.

The slides to my presentation are below. As always, slides are designed to support my presentation, not to stand alone, but may still be of value even if you didn’t attend my keynote.

In my presentation I cover:
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Creating a prosperous national future: networks and new industries

Today’s issue of AFR Boss magazine includes highlights of the discussion at the recent first BOSS True Leaders’ Legacy Dinner, where 14 of us had an excellent dinner and debated “how Australia could seize the opportunities of the knowledge economy”.

It was a fantastic and sometimes heated discussion, most enjoyable. The highlights of the conversation are published in the online magazine.

At the outset I said (quotes were severely edited for length):

Ross Dawson: We have over a million Australians who live around the world. This Australian diaspora is a way of linking the extraordinary talent we have in this country to the rest of the planet. Far more than any other country, we must look at digital productivity and what that affords us. Australia in the last six years or so has become a truly networked economy with a network mentality.

As I’ve noted before, entrepreneurial migration is highly valuable in forming global networks.

Australia has come a long, long way in the last 6-8 years in becoming a nation with a true network mentality. This is essential given our geographical isolation. However I am becoming concerned that our progress is not keeping pace with the rest of the world.

Later in the conversation I was quoted:

Ross Dawson: How do we get new levels, layers and structures of capital markets where money gets allocated to the ventures that have the greatest potential financial and social impact? We still have explicit and implicit industrial policy in Australia which is in favour of legacy industries, not the industries of Australia’s future or potential future.

Crowdfunding is just one of range of new capital market structures that are allocating funds to where they can have the most value. National regulation is critical in enabling or disabling these innovative approaches.

The nature of politics is that legacy industries have the funds, clout, and connections to make governments pay attention, while newer industries don’t have the impact or access. Yet they are where our future lie. It is critical that attention – and in some cases resources – are spent on the networked, knowledge-based economy that will bring our future prosperity.

Presentacion: Creando un Futuro Excepcional para su Negocio

A couple of weeks ago I gave the keynote at sCRM-CEM y Redes Sociales conference in Bogota, Colombia, on the topic of Creando un Futuro Excepcional para su Negocio (Creating an Exceptional Future for your Organization).

Below are my slides translated into Spanish. I used these slides and presented in English with simultaneous translation. I was very pleased to get to Colombia and Peru on this trip as it helped me to begin to revive my rather rusty Spanish, but I’m still quite a way from being able to do a presentation in Spanish. I will work at it, and hopefully get more opportunities to get back to Latin America before long.

Many thanks to Rafael Rodriguez for the excellent translation and all his help for the conference!

More Spanish content coming soon…