Announcing The Power of Influence on 19 May! Here’s your opportunity to show how influential you are…


The first event of burgeoning new events company The Insight Exchange is announced! And to set the tone for some of the themes we will be exploring this year and beyond, the topic is… The Power of Influence.

This event will be the first of The Insight Exchange lunch series, which each month will explore a different topic, experimenting with formats along the way. The following events are:

19 May – The Power of Influence

23 June – The Impact of Twitter on Media and Journalism

21 July – Social Media Strategy

18 August – A very special topic and international guest – to be announced

For the May event, to uncover some of the dynamics of influence, we are running a competition for influencers – full details at Do You Have the Power of Influence?

In summary, contact us at @insightexchange on Twitter to set up your Twitter name (or whatever name you’d like), and anyone registering with that code (except yourself) will get a 40% discount in registering for the lunch. Whoever has the most registrations under their name will get some wonderful rewards, including a brief speaking slot at the event.

May the most influential win!

Which would you prefer to do your work without: email or ERP?


I caught up with Laurie Lock Lee yesterday and we compared notes on our recent launched books – my Implementing Enterprise 2.0 and his IT Governance in a Networked World. I haven’t read his book yet but it looks great and I’ll report on it soon.

In our discussion of Enterprise 2.0 and the networked organization, Laurie observed that a minority of people inside organizations actually touch an ERP system. While it runs the basic business processes of a firm, it is essentially linear and doesn’t facilitate the networked connections and communication that support the everyday work of a knowledge-based organization.

Laurie proposed that it would be interesting to ask people in an organization which they would prefer to do without in doing their work: ERP or email. While finance types might immediately opt for the ERP system, the majority of people depend far more on email to do their jobs.

As I wrote back in 2007, we can consider that ERP is about automating processes while Enterprise 2.0 is about enabling knowledge work. While both are essential, as we shift into an increasingly networked world, facilitating connections matters more.

Which would you prefer to do without – email or ERP?

Q&A: Twitter’s retention rates: will Twitter be pervasive or a niche app?


After my TV interview about Twitter the other day, I’ve just been interviewed by ABC Radio about the Nielsen research just out that shows that Twitter’s second-month retention rates for new users are 40%, compared to retention rates of 50-60% for Facebook and MySpace when they were at a similar stage in their growth.


I was asked some interesting questions in the interview, so to paraphrase them and quickly respond:

Is this a concern for Twitter’s executives?

Absolutely. It’s one thing to get massive numbers of new users. It’s another thing to retain them. Unless Twitter can change this, it will never conquer the world as some suggest it might.

Read more

TEDxAdvance on Future of the Enterprise – San Francisco – May 5


To further the TED conference’s mission of promoting ideas worth spreading, it has established the TEDx program of independently organized TED events.

The global Advance network is running its first TEDx event on May 5 in San Francisco, where I will speak on the future of the enterprise.

See the full invitation and registration details here.

I will be drawing on the content and ideas from my recently launched book Implementing Enterprise 2.0, but also putting this in a far broader frame of what lies ahead for organizations of all kinds.

Melissa Vaarzon-Morel of Advance Global Professionals San Francisco Committee and TEDxAdvance creator will speak about the background of the event and global networks.

Following these presentation we will have a discussion, bringing to bear the fantastic insights of:

* Verna Allee, CEO, and author, The Future of Knowledge

* Sam Diaz, Senior Editor, CBS Interactive

The event will be held courtesy of CBS Interactive at their San Francisco offices on Second Street, with Atlassian kindly sponsoring wine and appetizers.

Click here for more information and to register. I hope to see you there!

If you can’t make it the event will be streamed live here.

About TEDxAdvance

In the spirit of ideas worth spreading, TED has created a program called TEDx.

TEDx is a program of local, self-organized events that bring people together to share a TED-like experience. This event is call TEDxAdvance, where x=independently organized TED event. At the TEDxAdvance event, live speakers will spark deep discussion and connection. The TED Conference provides general guidance for the TEDx program, but individual TEDx events, including this one, are self-organized.

Yes I still exist… and even better, my email is back up!


For anyone who has tried to email me over the last 28 hours and received a bounce, please just email me again – my email is back up and I now exist again!

This has been a nightmare as I’ve transferred my primary website associated my email to a new host, and it did not go smoothly, I’ll spare you the gory details.

Now on with the rest of my life.

Living Networks – Chapter 9: The Flow of Services – Reframing Digital and Professional Services


Download Chapter 9 of Living Networks on the Flow of Services

Every chapter of Living Networks is being released on this blog as a free download, together with commentary and updated perspectives since its original publication in 2002.

For the full Table of Contents and free chapter downloads see the Living Networks website or the Book Launch/ Preface to the Anniversary Edition.

Living Networks – Chapter 9: The Flow of Services

Reframing Digital and Professional Services

OVERVIEW: Digital connectivity and integration are dramatically shifting the role of services in the economy. Software is being provided as a service, business processes are readily outsourced, and the functions of the firm can be broken down into defined modules. Professional services now range across a spectrum of business models ranging from digital services to traditional face-to-face delivery. The same drivers are resulting in the rise of professional networks as viable competitors to established firms.

Chapter 9 of Living Networks – Commentary and updated perspectives

Read more

At current growth rates everyone in the world will have a Twitter account by December 21 2009!


ComScore has just released global Twitter usage figures for March, showing a 95% growth in the month to 19.1 million visitors.


Using the same methodology as my At current growth rates everyone in the US will have a Twitter account by August 22 2009! blog post from last week (extrapolating current exponential growth rates)…

Everyone in the world will have a Twitter account by December 21 2009! (which will be a nice Christmas present for the Twitter founders)

US users currently comprise 48.6% of global visitors. It’s interesting that US growth is 131% compared to global growth at 95%. If these growth rates continue the US will again have the majority of global users, after having started as a mainly US application and then gained significant traction internationally. Undoubtedly by later this year global growth rates will pick up relative to the US (especially since everyone in the US will be on Twitter by August 22!)

10 DOs and DONTs of organizational change


For a recent boardroom presentation to a group of CEOs of large organizations I prepared ten ‘dos and donts’ on my topic of organizational change.


Enterprise 2.0 Implementation Framework

I drew on the core ideas in our Implementing Enterprise 2.0 report and framework (as above). Enterprise 2.0 is ultimately far more about organizational change than technology, though it happens to be driven by web technologies. As such much of my focus today is on how to change organizations, to literally create the next version of the enterprise. Far more details on how to put the ideas below into practice are in the Implementing Enterprise 2.0 report.

My list got an extremely positive response from the audience, so I thought I’d share it here.


1. Create a vision

The most important aspect of your vision is that it must be compelling. Unless people are drawn to it and want to help create it, it is useless. This means it needs to be focused on the benefits to everyone in the organization.

Read more

Visualization: Wikis in the enterprise


Today we are continuing our series of visual representations of social media tools inside organizations, taken from our Implementing Enterprise 2.0 report.

The diagram below was used in the chapter on wikis in the enterprise, to illustrate how wikis can be used in organizational activities.

Go to the Implementing Enterprise 2.0 downloads page for several free chapters, including the chapter on social networking on the enterprise, with its own diagram on how social networks relate to other Enterprise 2.0 tools.

More Enterprise 2.0 visualizations coming soon.


Intranet Innovation Awards: Submissions open


Unfortunately posting this a bit late, but there is still time to submit your awesome intranet work to the Intranet Innovation Awards – the deadline is May 1.

The awards are run annually by StepTwo Designs, and for the last two years have featured some fantastic examples of innovation in internal web initiatives.

One of my favorites from the winners is Janssen-Cilag. Nathan Wallace, who spoke at the Enterprise 2.0 Executive Forum both this year and last year, shares his story in this video.

Advanced Human Technologies is an awards supporter, so we’ll be sharing more when the winners are announced later this year.